REST API for Sales and Fusion Service in Oracle Fusion Cloud Customer Experience

Cases (Spectra) REST Endpoints

Cases/Cases (Spectra)

A case is used to manage and track long-running interactions, investigations, applications, and other business processes from initiation through resolution.

Get a case: Method: get
Path: /api/boss/data/objects/ora/cxServiceCore/case/v1:1072/$en/cases/{cases_id}
Get a case details: Method: get
Path: /api/boss/data/objects/ora/cxServiceCore/case/v1:1072/$en/cases/$views/details
Get a case using advanced query: Method: post
Path: /api/boss/data/objects/ora/cxServiceCore/case/v1:1072/$en/cases/{cases_id}/$query
Get a case with attachments: Method: get
Path: /api/boss/data/objects/ora/cxServiceCore/case/v1:1072/$en/cases/$views/attachments
Get a case with attachments using advanced query: Method: post
Path: /api/boss/data/objects/ora/cxServiceCore/case/v1:1072/$en/cases/$views/attachments/$query
Get a case with contacts: Method: get
Path: /api/boss/data/objects/ora/cxServiceCore/case/v1:1072/$en/cases/$views/contacts
Get a case with contacts using advanced query: Method: post
Path: /api/boss/data/objects/ora/cxServiceCore/case/v1:1072/$en/cases/$views/contacts/$query
Get a case with messages: Method: get
Path: /api/boss/data/objects/ora/cxServiceCore/case/v1:1072/$en/cases/$views/messages
Get a case with messages using advanced query: Method: post
Path: /api/boss/data/objects/ora/cxServiceCore/case/v1:1072/$en/cases/$views/messages/$query
Get a case with resources: Method: get
Path: /api/boss/data/objects/ora/cxServiceCore/case/v1:1072/$en/cases/$views/resources
Get a case with resources using advanced query: Method: post
Path: /api/boss/data/objects/ora/cxServiceCore/case/v1:1072/$en/cases/$views/resources/$query
Get all cases: Method: get
Path: /api/boss/data/objects/ora/cxServiceCore/case/v1:1072/$en/cases
Get all cases using advanced query: Method: post
Path: /api/boss/data/objects/ora/cxServiceCore/case/v1:1072/$en/cases/$query
Get details of a case using advanced query: Method: post
Path: /api/boss/data/objects/ora/cxServiceCore/case/v1:1072/$en/cases/$views/details/$query