1. REST API for Sales and Fusion Service in Oracle Fusion Cloud Customer Experience
  2. Tasks
  3. Cases
  4. Cases (Spectra)

Get a case with messages

get

/api/boss/data/objects/ora/cxServiceCore/case/v1:1072/$en/cases/$views/messages

Case messages are used to initiate or update a case. These messages are used to manage and track communications related to the case.

Request

Query Parameters
  • Effective date value in the ISO 8601 date format 'YYYY-MM-DD'. This date is required by business logic to search for effective-dated business objects.
  • Restricts the resource fields. Only the specified fields and mandatory system fields are returned.
  • The resource collection will be queried using the specified filter condition.
  • Specifies whether the server should estimate the total number of records for a given query and include the count in the response.
  • Restricts the number of resource items returned inside the resource collection. If the limit exceeds the resource count then the framework will only return the available resource items.
    Default Value: 25
  • Defines the starting position of the resource collection. If offset exceeds the resource count then no resource items are returned.
    Default Value: 0
  • Orders a resource collection based on the specified fields. The parameter value is a comma-separated string of field names, each optionally followed by a colon and "asc" (default) or "desc".

There's no request body for this operation.

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Response

Default Response

Successful response of retrieving view messages for resource Cases
Body ()
Root Schema : cases_view-messages
Match All
Case messages are used to initiate or update a case. These messages are used to manage and track communications related to the case.
Show Source
Nested Schema : __collection_context
Type: object
Show Source
Nested Schema : cases_view-messages-allOf[1]
Type: object
Case messages are used to initiate or update a case. These messages are used to manage and track communications related to the case.
Show Source
Nested Schema : totalItems
Type: object
Show Source
Nested Schema : items
Type: array
Show Source
Nested Schema : items
Match All
Show Source
Nested Schema : __busObj_context
Type: object
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Nested Schema : items-allOf[1]
Type: object
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Nested Schema : $context
Type: object
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Nested Schema : links
Type: object
Read Only: true
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Nested Schema : $self
Type: object
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Nested Schema : messages
Match All
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Nested Schema : statusTypeCd
Match All
The code indicates the status type of the case.
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  • Title: Status Type
    Read Only: true
    The code indicates the status type of the case.
  • Allowed Values: [ "ORA_SVC_ACTIVE", "ORA_SVC_CLOSED", "ORA_SVC_INACTIVE", "ORA_SVC_RESOLVED", "ORA_SVC_SUSPENDED" ]
Nested Schema : stripeCd
Match All
The code indicating the stripe of the case.
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  • Title: Stripe Code
    Read Only: true
    The code indicating the stripe of the case.
  • Allowed Values: [ "ORA_SVC_CRM", "ORA_SVC_HRHD", "ORA_SVC_ISR" ]
Nested Schema : messages-allOf[1]
Type: object
Show Source
Nested Schema : items
Type: array
Show Source
Nested Schema : items
Match All
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Nested Schema : items-allOf[1]
Type: object
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Nested Schema : messageTypeCd
Match All
The code that indicates the type of message.
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  • Title: Message Type
    Read Only: true
    The code that indicates the type of message.
  • Allowed Values: [ "ORA_SVC_NOTE" ]
Nested Schema : parentMessage
Match All
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Nested Schema : postedByParty
Match All
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Nested Schema : source
Match All
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Nested Schema : statusCd
Match All
The code that indicates the status of the message.
Show Source
  • Title: Status Code
    Read Only: true
    The code that indicates the status of the message.
  • Allowed Values: [ "ORA_SVC_COMMITTED" ]
Nested Schema : visibilityCd
Match All
The code that indicates visibility of a message.
Show Source
  • Title: Visibility
    Read Only: true
    The code that indicates visibility of a message.
  • Allowed Values: [ "ORA_SVC_INTERNAL", "ORA_SVC_EXTERNAL" ]
Nested Schema : parentMessage-allOf[1]
Type: object
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Nested Schema : postedByParty-allOf[1]
Type: object
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Nested Schema : id
Match All
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Nested Schema : name
Match All
Show Source
  • Read Only: true
  • Title: Party Name
    The name of the party.
Nested Schema : registryId
Match All
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  • Read Only: true
  • Title: Registry ID
    The public key generated or user-entered for a given party.
Nested Schema : source-allOf[1]
Type: object
Show Source
Nested Schema : lookupCode
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
Match All
Show Source
  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
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