1. REST API for Sales and Fusion Service in Oracle Fusion Cloud Customer Experience
  2. Tasks
  3. Service AI Agent Metrics (Spectra)

Get all service AI agent metric details

get

/api/boss/data/objects/ora/cxServiceCore/common/v1/serviceAIAgentMetrics/$views/serviceAIAgentMetricDetails

The service AI agent metric contains information about invocation of AI agents and the subsequent interaction of humans with AI's recommendations.

Request

Query Parameters
  • Effective date value in the ISO 8601 date format 'YYYY-MM-DD'. This date is required by business logic to search for effective-dated business objects.
  • Restricts the resource fields. Only the specified fields and mandatory system fields are returned.
  • The resource collection will be queried using the specified filter condition.
  • Specifies whether the server should estimate the total number of records for a given query and include the count in the response.
  • Restricts the number of resource items returned inside the resource collection. If the limit exceeds the resource count then the framework will only return the available resource items.
    Default Value: 25
  • Defines the starting position of the resource collection. If offset exceeds the resource count then no resource items are returned.
    Default Value: 0
  • Orders a resource collection based on the specified fields. The parameter value is a comma-separated string of field names, each optionally followed by a colon and "asc" (default) or "desc".

There's no request body for this operation.

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Response

Default Response

Successful response of retrieving view serviceAIAgentMetricDetails for resource Service AI Agent Metrics
Body ()
Root Schema : serviceAIAgentMetrics_view-serviceAIAgentMetricDetails
Match All
The service AI agent metric contains information about invocation of AI agents and the subsequent interaction of humans with AI's recommendations.
Show Source
Nested Schema : __collection_context
Type: object
Show Source
Nested Schema : serviceAIAgentMetrics_view-serviceAIAgentMetricDetails-allOf[1]
Type: object
The service AI agent metric contains information about invocation of AI agents and the subsequent interaction of humans with AI's recommendations.
Show Source
Nested Schema : totalItems
Type: object
Show Source
Nested Schema : items
Type: array
Show Source
Nested Schema : items
Match All
Show Source
Nested Schema : items-allOf[0]
Match All
Show Source
Nested Schema : __busObj_context
Type: object
Show Source
Nested Schema : items-allOf[0]-allOf[1]
Type: object
Show Source
Nested Schema : items-allOf[1]
Type: object
Nested Schema : $context
Type: object
Show Source
Nested Schema : links
Type: object
Read Only: true
Show Source
Nested Schema : $self
Type: object
Show Source
Nested Schema : confidenceScoreCode
Match All
The code for the confidence score of the service AI agent metric.
Show Source
  • Title: Confidence Score Code
    The code for the confidence score of the service AI agent metric.
  • Allowed Values: [ "ORA_SVC_COSINE", "ORA_SVC_JACCARD" ]
Nested Schema : objectType
Match All
Show Source
Nested Schema : outcomeType
Match All
Show Source
Nested Schema : serviceWorkflow
Match All
Show Source
Nested Schema : userDecision
Match All
Show Source
Nested Schema : userFeedback
Match All
Show Source
Nested Schema : objectType-allOf[1]
Type: object
Show Source
Nested Schema : lookupCode
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
Match All
Show Source
  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : outcomeType-allOf[1]
Type: object
Show Source
Nested Schema : lookupCode
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
Match All
Show Source
  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : serviceWorkflow-allOf[1]
Type: object
Show Source
Nested Schema : userDecision-allOf[1]
Type: object
Show Source
Nested Schema : lookupCode
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
Match All
Show Source
  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : userFeedback-allOf[1]
Type: object
Show Source
Nested Schema : lookupCode
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
Match All
Show Source
  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
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Examples

The following example shows how to get all service AI agent metrics details by submitting a GET request on the REST resource using cURL.

cURL Command

curl -X GET --location 'https://servername.fa.us2.oraclecloud.com/api/boss/data/objects/ora/cxServiceCore/common/v1/$en-US/serviceAIAgentMetrics/$views/serviceAIAgentMetricDetails?$limit=2&$sortBy=timeUpdated:desc' \
--header 'Accept: application/json' \
--header 'Authorization: Bearer <token>'

Example of Response Body

The following shows the contents of the response body in JSON format.

{
    "items": [
        {
            "id": "300100673427844",
            "number": "CDRM_0000043915",
            "timeCreated": "2026-08-07T12:48:34.694343Z",
            "createdBy": "AUTOUICASE2",
            "updatedBy": "AUTOUICASE2",
            "timeUpdated": "2026-08-07T12:48:34.694343Z",
            "agentTeamCode": "ORA_SERVICE_REQUEST_SIMILARITY_ADVISOR_RA",
            "agentTeamVersion": "1",
            "agentCode": null,
            "agentVersion": null,
            "objectReferenceNumber": null,
            "jobExecutionNumber": "5bf0bde0-a2f9-4383-8c40-cf680cb29503",
            "humanInLoopFlag": false,
            "recommendationDisplayFlag": false,
            "confidenceScoreCode": null,
            "confidenceScore": null,
            "userFeedbackRating": null,
            "userFeedbackComment": null,
            "outcomeObjectIdentifier": null,
            "conversationNumber": null,
            "$id": "CDRM_0000043915",
            "$context": {
                "etag": "1",
                "links": {
                    "$self": {
                        "href": "https://servername.fa.us2.oraclecloud.com/api/boss/data/objects/ora/cxServiceCore/common/v1/$en-US/serviceAIAgentMetrics/CDRM_0000043915"
                    }
                }
            },
            "serviceWorkflow": null,
            "objectType": null,
            "userDecision": null,
            "userFeedback": null,
            "outcomeType": null
        },
        {
            "id": "300100673425901",
            "number": "CDRM_0000043908",
            "timeCreated": "2026-08-07T12:46:54.146744Z",
            "createdBy": "fusion",
            "updatedBy": "fusion",
            "timeUpdated": "2026-08-07T12:46:54.146744Z",
            "agentTeamCode": "ORA_SVC_SOW_RESOURCE_ALLOCATION_ASSISTANT",
            "agentTeamVersion": "1",
            "agentCode": null,
            "agentVersion": null,
            "objectReferenceNumber": null,
            "jobExecutionNumber": "7dc7b053-4b57-4359-9411-f4940b6e8526",
            "humanInLoopFlag": false,
            "recommendationDisplayFlag": false,
            "confidenceScoreCode": null,
            "confidenceScore": null,
            "userFeedbackRating": null,
            "userFeedbackComment": null,
            "outcomeObjectIdentifier": null,
            "conversationNumber": null,
            "$id": "CDRM_0000043908",
            "$context": {
                "etag": "1",
                "links": {
                    "$self": {
                        "href": "https://servername.fa.us2.oraclecloud.com/api/boss/data/objects/ora/cxServiceCore/common/v1/$en-US/serviceAIAgentMetrics/CDRM_0000043908"
                    }
                }
            },
            "serviceWorkflow": null,
            "objectType": null,
            "userDecision": null,
            "userFeedback": null,
            "outcomeType": null
        }
    ],
    "hasMore": true
}
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