1. REST API for Sales and Fusion Service in Oracle Fusion Cloud Customer Experience
  2. Tasks
  3. Interactions
  4. Interactions (Spectra)

Get all interactions with interaction details

get

/api/boss/data/objects/ora/cxServiceCore/interaction/v1/$en/interactions/$views/interactionDetails

Interactions track the communications associated with an object such as Account or Contact.

Request

Query Parameters
  • Effective date value in the ISO 8601 date format 'YYYY-MM-DD'. This date is required by business logic to search for effective-dated business objects.
  • Restricts the resource fields. Only the specified fields and mandatory system fields are returned.
  • The resource collection will be queried using the specified filter condition.
  • Specifies whether the server should estimate the total number of records for a given query and include the count in the response.
  • Restricts the number of resource items returned inside the resource collection. If the limit exceeds the resource count then the framework will only return the available resource items.
    Default Value: 25
  • Defines the starting position of the resource collection. If offset exceeds the resource count then no resource items are returned.
    Default Value: 0
  • Orders a resource collection based on the specified fields. The parameter value is a comma-separated string of field names, each optionally followed by a colon and "asc" (default) or "desc".

There's no request body for this operation.

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Response

Default Response

Successful response of retrieving view interactionDetails for resource Interactions
Body ()
Root Schema : interactions_view-interactionDetails
Match All
Interactions track the communications associated with an object such as Account or Contact.
Show Source
Nested Schema : __collection_context
Type: object
Show Source
Nested Schema : interactions_view-interactionDetails-allOf[1]
Type: object
Interactions track the communications associated with an object such as Account or Contact.
Show Source
Nested Schema : totalItems
Type: object
Show Source
Nested Schema : items
Type: array
Show Source
Nested Schema : items
Match All
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Nested Schema : items-allOf[0]
Match All
Show Source
Nested Schema : __busObj_context
Type: object
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Nested Schema : items-allOf[0]-allOf[1]
Type: object
Show Source
Nested Schema : items-allOf[1]
Type: object
Nested Schema : $context
Type: object
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Nested Schema : links
Type: object
Read Only: true
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Nested Schema : $self
Type: object
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Nested Schema : appClassification
Match All
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Nested Schema : appInterfaceType
Match All
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Nested Schema : businessUnit
Match All
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Nested Schema : channel
Match All
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Nested Schema : contact
Match All
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Nested Schema : contactPerson
Match All
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Nested Schema : customer
Match All
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Nested Schema : directionCode
Match All
The list of values for the direction of the interaction, either inbound or outbound.
Show Source
  • Title: Direction
    Default Value: ORA_SVC_INBOUND
    The list of values for the direction of the interaction, either inbound or outbound.
  • Allowed Values: [ "ORA_SVC_INBOUND", "ORA_SVC_OUTBOUND" ]
Nested Schema : ownerResource
Match All
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Nested Schema : parentInteraction
Match All
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Nested Schema : queue
Match All
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Nested Schema : source
Match All
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Nested Schema : status
Match All
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Nested Schema : stripeCode
Match All
The application stripe of the interaction.
Show Source
  • Title: Stripe Code
    Default Value: ORA_SVC_CRM
    The application stripe of the interaction.
  • Allowed Values: [ "ORA_SVC_CRM", "ORA_SVC_HRHD", "ORA_SVC_ISR" ]
Nested Schema : subStatus
Match All
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Nested Schema : appClassification-allOf[1]
Type: object
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Nested Schema : lookupCode
Match All
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  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
Match All
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  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : appInterfaceType-allOf[1]
Type: object
Show Source
Nested Schema : lookupCode
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
Match All
Show Source
  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : businessUnit-allOf[1]
Type: object
Show Source
Nested Schema : channel-allOf[1]
Type: object
Show Source
Nested Schema : contact-allOf[1]
Type: object
Show Source
Nested Schema : firstName
Match All
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Nested Schema : id
Match All
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Nested Schema : lastName
Match All
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Nested Schema : name
Match All
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  • Read Only: true
  • Title: Name
    The combination of title, first, middle, last, and suffix names of the person.
Nested Schema : registryId
Match All
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  • Title: Registry ID
    The alternate identifier of the contact.
Nested Schema : contactPerson-allOf[1]
Type: object
Show Source
Nested Schema : effectiveEndDate
Match All
Show Source
  • Read Only: true
  • Title: Effective End Date
    Effective end date of person detail.
Nested Schema : effectiveStartDate
Match All
Show Source
  • Read Only: true
  • Title: Effective Start Date
    Effective start date of person detail.
Nested Schema : id
Match All
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Nested Schema : personNumber
Match All
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  • Read Only: true
  • Title: Person Number
    Person number accessor for person detail.
Nested Schema : customer-allOf[1]
Type: object
Show Source
Nested Schema : id
Match All
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Nested Schema : name
Match All
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Nested Schema : registryId
Match All
Show Source
  • Title: Registry ID
    The unique alternate identifier for the account party. You can update the value if the profile option HZ_GENERATE_PARTY_NUMBER is set to True. The default value is a concatenation of the value specified in the profile option ZCA_PUID_PREFIX and a unique system generated sequence number.
Nested Schema : ownerResource-allOf[1]
Type: object
Show Source
Nested Schema : person
Match All
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Nested Schema : person-allOf[1]
Type: object
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Nested Schema : id
Match All
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Nested Schema : registryId
Match All
Show Source
  • Title: Registry ID
    The alternate identifier of the contact.
Nested Schema : parentInteraction-allOf[1]
Type: object
Show Source
Nested Schema : queue-allOf[1]
Type: object
Show Source
Nested Schema : source-allOf[1]
Type: object
Show Source
Nested Schema : lookupCode
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
Match All
Show Source
  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : status-allOf[1]
Type: object
Show Source
Nested Schema : lookupCode
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
Match All
Show Source
  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : subStatus-allOf[1]
Type: object
Show Source
Nested Schema : lookupCode
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
Match All
Show Source
  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
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