• Subcategories:
• Child Interactions
• Interaction Participants
• Interaction References
• Large Object (LOB) Attributes - Payload
• Smart Actions

Interactions REST Endpoints

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Task Path Method

Interactions

The interaction resource is used to view, create, and update the interactions between a customer and an agent.

Create an interaction and interaction reference

Method: post

Path: /crmRestApi/resources/11.13.18.05/interactions

Delete an interaction

Method: delete

Path: /crmRestApi/resources/11.13.18.05/interactions/{InteractionId}

Get all interactions

Method: get

Path: /crmRestApi/resources/11.13.18.05/interactions

Get an interaction

Method: get

Path: /crmRestApi/resources/11.13.18.05/interactions/{InteractionId}

Update an interaction

Method: patch

Path: /crmRestApi/resources/11.13.18.05/interactions/{InteractionId}