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• Examples

Update an interaction

patch

/crmRestApi/resources/11.13.18.05/interactions/{InteractionId}

Request

Path Parameters

• InteractionId(required): integer(int64)
  The unique identifier of the interaction.

Header Parameters

• Metadata-Context: string
  If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
• REST-Framework-Version: string
  The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.

Supported Media Types

• application/json

Request Body - application/json ()

Root Schema : schema

Type: object

Show Source

• AccountPartyId: integer (int64)
  Title: Account ID

  The unique identifier of the account associated with the interaction.
• AgentHTTPSessionId: string
  Title: Session ID

  Maximum Length: 100

  The unique identifier for the http session.
• APPClassificationCd: string
  Title: Application Classification Code

  Maximum Length: 30

  Application classification of the interaction such as sales, service, human resources, help desk, and so on.
• APPInterfaceTypeCd: string
  Title: Application Interface Type Code

  Maximum Length: 30

  Application interface used for interaction creation such as Redwood and ADF.
• ChannelId: integer (int64)
  Title: Channel ID

  The unique identifier of the interaction channel.
• ChannelTypeCd: string
  Title: Channel Type

  Maximum Length: 30

  The code indicating the type of the interaction channel.
• childInteractions: array Child Interactions
  Title: Child Interactions

  The child interaction resource is used to view, create, and update all the child interactions associated with the current interaction.
• ContactPartyId: integer (int64)
  Title: Contact ID

  The unique identifier of the contact associated with the interaction.
• ContactPersonId: integer (int64)
  Title: Contact Person ID

  The unique identifier of the contact person.
• Description: string
  Title: Description

  Maximum Length: 1000

  The description of the child interaction.
• DirectionCd: string
  Title: Direction

  Maximum Length: 30

  Default Value: ORA_SVC_INBOUND

  The code indicating whether the interaction is inbound or outbound. The default value is ORA_SVC_INBOUND, indicating inbound interactions. The value is ORA_SVC_OUTBOUND for outbound interactions.
• EndInteractionFlag: boolean
  Title: End Interaction

  This will set the Endtime attribute ( to the current time) without changing the interaction status to closed. The default value is false.
• EndTime: string (date-time)
  Title: End Time

  The time when the interaction ended.
• InteractionData: array Interaction Data
  Title: Interaction Data

  The interaction data is used to add contextual data for an interaction.
• InteractionParticipants: array Interaction Participants
  Title: Interaction Participants

  The interaction participant resource is used to view, create, and update participants in an interaction, usually a web conference.
• interactionReferences: array Interaction References
  Title: Interaction References

  The interaction references resource is used to view, create, and update the association between an interaction and another business object, for example Service Requests. The supported business objects and their codes are Activities (ZMM_ACTIVITIES), Opportunities (MOO_OPTY), Work Orders (SVC_WORK_ORDERS), Service Requests (SVC_SERVICE_REQUESTS), and Leads (MKL_LM_LEADS).
• ManuallyLoggedFlag: boolean
  Maximum Length: 1

  Indicates whether the interaction was manually created. If manually created, the value is Y, else the value is N.
• MarketingReferenceId: integer (int64)
  Title: Marketing Reference ID

  A unique identifier used to store a reference to a marketing system deployment number.
• MediaItemId: string
  Title: Media Item ID

  Maximum Length: 255

  The unique identifier for the media item.
• OriginalSystemReference: string
  Title: Original System

  Maximum Length: 255

  The system reference used by the interaction.
• OwnerResourceId: integer (int64)
  Title: Owner Resource ID

  The unique identifier of the owner of the interaction.
• ParentInteractionId: integer (int64)
  Title: Parent Interaction ID

  The unique identifier of the parent interaction.
• PartnerAccountPartyId: integer (int64)
  Title: Partner Account Party Id

  Unique identifier for the child interaction of the partner account.
• Payload: string (byte)
  Title: Payload

  The payload associated with the interaction.
• QueueId: integer (int64)
  Title: Queue ID

  The unique identifier of the interaction queue.
• smartActions: array Smart Actions
  Title: Smart Actions

  This VO stores the endpoint and security details for every user action.
• SourceCd: string
  Title: Source CD

  Maximum Length: 30

  A unique identifier used to store a source code reference within the child interaction object.
• StartInteractionFlag: boolean
  Title: Start Interaction

  Default Value: true

  Indicates if the interaction should be started if it hasn???t already been started. The default value is True.
• StartTime: string (date-time)
  Title: Start Time

  The time when the interaction started.
• StatusCd: string
  Title: Status

  Maximum Length: 30

  Default Value: ORA_SVC_OPEN

  The code indicating the current status of the interaction. A list of valid values is defined in the lookup ORA_SVC_IM_STATUS_CD.
• SubstatusCd: string
  Title: Substatus Code

  Maximum Length: 30

  The code indicating the sub-status of the interaction. A list of valid values is defined in the lookup ORA_SVC_IM_CLOSED_SUBSTATUS_CD.

{
    "type":"object",
    "properties":{
        "Description":{
            "title":"Description",
            "maxLength":1000,
            "type":"string",
            "description":"The description of the child interaction.",
            "nullable":true
        },
        "EndTime":{
            "title":"End Time",
            "type":"string",
            "description":"The time when the interaction ended.",
            "format":"date-time",
            "nullable":true
        },
        "DirectionCd":{
            "title":"Direction",
            "maxLength":30,
            "type":"string",
            "description":"The code indicating whether the interaction is inbound or outbound. The default value is ORA_SVC_INBOUND, indicating inbound interactions. The value is ORA_SVC_OUTBOUND for outbound interactions.",
            "nullable":false,
            "default":"ORA_SVC_INBOUND",
            "x-hints":{
                "controlType":"choice"
            }
        },
        "InteractionParticipants":{
            "title":"Interaction Participants",
            "type":"array",
            "description":"The interaction participant resource is used to view, create, and update participants in an interaction, usually a web conference.",
            "items":{
                "$ref":"#/components/schemas/interactions-InteractionParticipants-item-patch-request"
            }
        },
        "MediaItemId":{
            "title":"Media Item ID",
            "maxLength":255,
            "type":"string",
            "description":"The unique identifier for the media item.",
            "nullable":true
        },
        "ContactPersonId":{
            "title":"Contact Person ID",
            "type":"integer",
            "description":"The unique identifier of the contact person.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            }
        },
        "StartInteractionFlag":{
            "title":"Start Interaction",
            "type":"boolean",
            "description":"Indicates if the interaction should be started if it hasn???t already been started. The default value is True.",
            "nullable":true,
            "default":true,
            "x-queryable":false
        },
        "ChannelId":{
            "title":"Channel ID",
            "type":"integer",
            "description":"The unique identifier of the interaction channel.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":18,
                "dependencies":[
                    "ChannelTypeCd"
                ]
            }
        },
        "SourceCd":{
            "title":"Source CD",
            "maxLength":30,
            "type":"string",
            "description":"A unique identifier used to store a source code reference within the child interaction object.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "interactionReferences":{
            "title":"Interaction References",
            "type":"array",
            "description":"The interaction references resource is used to view, create, and update the association between an interaction and another business object, for example Service Requests. The supported business objects and their codes are Activities (ZMM_ACTIVITIES), Opportunities (MOO_OPTY), Work Orders (SVC_WORK_ORDERS), Service Requests (SVC_SERVICE_REQUESTS), and Leads (MKL_LM_LEADS).",
            "items":{
                "$ref":"#/components/schemas/interactions-interactionReferences-item-patch-request"
            }
        },
        "smartActions":{
            "title":"Smart Actions",
            "type":"array",
            "description":"This VO stores the endpoint and security details for every user action.",
            "items":{
                "$ref":"#/components/schemas/interactions-smartActions-item-patch-request"
            }
        },
        "SubstatusCd":{
            "title":"Substatus Code",
            "maxLength":30,
            "type":"string",
            "description":"The code indicating the sub-status of the interaction. A list of valid values is defined in the lookup ORA_SVC_IM_CLOSED_SUBSTATUS_CD.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "AccountPartyId":{
            "title":"Account ID",
            "type":"integer",
            "description":"The unique identifier of the account associated with the interaction.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            }
        },
        "OwnerResourceId":{
            "title":"Owner Resource ID",
            "type":"integer",
            "description":"The unique identifier of the owner of the interaction.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            }
        },
        "PartnerAccountPartyId":{
            "title":"Partner Account Party Id",
            "type":"integer",
            "description":"Unique identifier for the child interaction of the partner account.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            }
        },
        "ContactPartyId":{
            "title":"Contact ID",
            "type":"integer",
            "description":"The unique identifier of the contact associated with the interaction.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            }
        },
        "ManuallyLoggedFlag":{
            "maxLength":1,
            "type":"boolean",
            "description":"Indicates whether the interaction was manually created. If manually created, the value is Y, else the value is N.",
            "nullable":true,
            "x-hints":{
                "controlType":"check_box"
            }
        },
        "AgentHTTPSessionId":{
            "title":"Session ID",
            "maxLength":100,
            "type":"string",
            "description":"The unique identifier for the http session.",
            "nullable":true
        },
        "StatusCd":{
            "title":"Status",
            "maxLength":30,
            "type":"string",
            "description":"The code indicating the current status of the interaction. A list of valid values is defined in the lookup ORA_SVC_IM_STATUS_CD.",
            "nullable":false,
            "default":"ORA_SVC_OPEN",
            "x-hints":{
                "controlType":"choice"
            }
        },
        "OriginalSystemReference":{
            "title":"Original System",
            "maxLength":255,
            "type":"string",
            "description":"The system reference used by the interaction.",
            "nullable":true
        },
        "StartTime":{
            "title":"Start Time",
            "type":"string",
            "description":"The time when the interaction started.",
            "format":"date-time",
            "nullable":true,
            "x-hints":{
                "dependencies":[
                    "StartInteractionFlag"
                ]
            }
        },
        "QueueId":{
            "title":"Queue ID",
            "type":"integer",
            "description":"The unique identifier of the interaction queue.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            }
        },
        "EndInteractionFlag":{
            "title":"End Interaction",
            "type":"boolean",
            "description":"This will set the Endtime attribute  ( to the current time) without changing the interaction status to closed. The default value is false.",
            "nullable":true,
            "x-queryable":false
        },
        "ParentInteractionId":{
            "title":"Parent Interaction ID",
            "type":"integer",
            "description":"The unique identifier of the parent interaction.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            }
        },
        "childInteractions":{
            "title":"Child Interactions",
            "type":"array",
            "description":"The child interaction resource is used to view, create, and update all the child interactions associated with the current interaction.",
            "items":{
                "$ref":"#/components/schemas/interactions-childInteractions-item-patch-request"
            }
        },
        "APPClassificationCd":{
            "title":"Application Classification Code",
            "maxLength":30,
            "type":"string",
            "description":"Application classification of the interaction such as sales, service, human resources, help desk, and so on.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "InteractionData":{
            "title":"Interaction Data",
            "type":"array",
            "description":"The interaction data is used to add contextual data for an interaction.",
            "items":{
                "$ref":"#/components/schemas/interactions-InteractionData-item-patch-request"
            }
        },
        "Payload":{
            "title":"Payload",
            "type":"string",
            "description":"The payload associated with the interaction.",
            "format":"byte",
            "nullable":true,
            "x-queryable":false
        },
        "MarketingReferenceId":{
            "title":"Marketing Reference ID",
            "type":"integer",
            "description":"A unique identifier used to store a reference to a marketing system deployment number.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            }
        },
        "APPInterfaceTypeCd":{
            "title":"Application Interface Type Code",
            "maxLength":30,
            "type":"string",
            "description":"Application interface used for interaction creation such as Redwood and ADF.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "ChannelTypeCd":{
            "title":"Channel Type",
            "maxLength":30,
            "type":"string",
            "description":"The code indicating the type of the interaction channel.",
            "nullable":false,
            "x-hints":{
                "controlType":"choice"
            }
        }
    }
}

Nested Schema : Child Interactions

Type: array

Title: Child Interactions

The child interaction resource is used to view, create, and update all the child interactions associated with the current interaction.

Show Source

• Array of: object interactions-childInteractions-item-patch-request

{
    "title":"Child Interactions",
    "type":"array",
    "description":"The child interaction resource is used to view, create, and update all the child interactions associated with the current interaction.",
    "items":{
        "$ref":"#/components/schemas/interactions-childInteractions-item-patch-request"
    }
}

Nested Schema : Interaction Data

Type: array

Title: Interaction Data

The interaction data is used to add contextual data for an interaction.

Show Source

• Array of: object interactions-InteractionData-item-patch-request

{
    "title":"Interaction Data",
    "type":"array",
    "description":"The interaction data is used to add contextual data for an interaction.",
    "items":{
        "$ref":"#/components/schemas/interactions-InteractionData-item-patch-request"
    }
}

Nested Schema : Interaction Participants

Type: array

Title: Interaction Participants

The interaction participant resource is used to view, create, and update participants in an interaction, usually a web conference.

Show Source

• Array of: object interactions-InteractionParticipants-item-patch-request

{
    "title":"Interaction Participants",
    "type":"array",
    "description":"The interaction participant resource is used to view, create, and update participants in an interaction, usually a web conference.",
    "items":{
        "$ref":"#/components/schemas/interactions-InteractionParticipants-item-patch-request"
    }
}

Nested Schema : Interaction References

Type: array

Title: Interaction References

The interaction references resource is used to view, create, and update the association between an interaction and another business object, for example Service Requests. The supported business objects and their codes are Activities (ZMM_ACTIVITIES), Opportunities (MOO_OPTY), Work Orders (SVC_WORK_ORDERS), Service Requests (SVC_SERVICE_REQUESTS), and Leads (MKL_LM_LEADS).

Show Source

• Array of: object interactions-interactionReferences-item-patch-request

{
    "title":"Interaction References",
    "type":"array",
    "description":"The interaction references resource is used to view, create, and update the association between an interaction and another business object, for example Service Requests. The supported business objects and their codes are Activities (ZMM_ACTIVITIES), Opportunities (MOO_OPTY), Work Orders (SVC_WORK_ORDERS), Service Requests (SVC_SERVICE_REQUESTS), and Leads (MKL_LM_LEADS).",
    "items":{
        "$ref":"#/components/schemas/interactions-interactionReferences-item-patch-request"
    }
}

Nested Schema : Smart Actions

Type: array

Title: Smart Actions

This VO stores the endpoint and security details for every user action.

Show Source

• Array of: object interactions-smartActions-item-patch-request

{
    "title":"Smart Actions",
    "type":"array",
    "description":"This VO stores the endpoint and security details for every user action.",
    "items":{
        "$ref":"#/components/schemas/interactions-smartActions-item-patch-request"
    }
}

Nested Schema : interactions-childInteractions-item-patch-request

Type: object

Show Source

• AccountPartyId: integer (int64)
  Title: Account ID

  The unique identifier of the account associated with the interaction.
• AgentHTTPSessionId: string
  Title: Session ID

  Maximum Length: 100

  The unique identifier for the http session.
• APPClassificationCd: string
  Title: Application Classification Code

  Maximum Length: 30

  Application classification of the interaction such as sales, service, human resources, help desk, and so on.
• APPInterfaceTypeCd: string
  Title: Application Interface Type Code

  Maximum Length: 30

  Application interface used for interaction creation such as Redwood and ADF.
• ChannelId: integer (int64)
  Title: Channel ID

  The unique identifier of the interaction channel.
• ChannelTypeCd: string
  Title: Channel Type

  Maximum Length: 30

  The code indicating the type of the interaction channel.
• ContactPartyId: integer (int64)
  Title: Contact ID

  The unique identifier of the contact associated with the interaction.
• ContactPersonId: integer (int64)
  Title: Contact Person ID

  The unique identifier of the contact person.
• Description: string
  Title: Description

  Maximum Length: 1000

  The description of the child interaction.
• DirectionCd: string
  Title: Direction

  Maximum Length: 30

  Default Value: ORA_SVC_INBOUND

  The code indicating whether the interaction is inbound or outbound. The default value is ORA_SVC_INBOUND, indicating inbound interactions. The value is ORA_SVC_OUTBOUND for outbound interactions.
• EndInteractionFlag: boolean
  Title: End Interaction

  This will set the Endtime attribute ( to the current time) without changing the interaction status to closed. The default value is false.
• EndTime: string (date-time)
  Title: End Time

  The time when the interaction ended.
• ManuallyLoggedFlag: boolean
  Maximum Length: 1

  Indicates whether the interaction was manually created. If manually created, the value is Y, else the value is N.
• MarketingReferenceId: integer (int64)
  Title: Marketing Reference ID

  A unique identifier used to store a reference to a marketing system deployment number.
• MediaItemId: string
  Title: Media Item ID

  Maximum Length: 255

  The unique identifier for the media item.
• OriginalSystemReference: string
  Title: Original System

  Maximum Length: 255

  The system reference used by the interaction.
• OwnerResourceId: integer (int64)
  Title: Owner Resource ID

  The unique identifier of the owner of the interaction.
• ParentInteractionId: integer (int64)
  Title: Parent Interaction ID

  The unique identifier of the parent interaction.
• PartnerAccountPartyId: integer (int64)
  Title: Partner Account Party Id

  Unique identifier for the child interaction of the partner account.
• Payload: string (byte)
  Title: Payload

  The payload associated with the interaction.
• QueueId: integer (int64)
  Title: Queue ID

  The unique identifier of the interaction queue.
• SourceCd: string
  Title: Source CD

  Maximum Length: 30

  A unique identifier used to store a source code reference within the child interaction object.
• StartInteractionFlag: boolean
  Title: Start Interaction

  Default Value: true

  Indicates if the interaction should be started if it hasn???t already been started. The default value is True.
• StartTime: string (date-time)
  Title: Start Time

  The time when the interaction started.
• StatusCd: string
  Title: Status

  Maximum Length: 30

  Default Value: ORA_SVC_OPEN

  The code indicating the current status of the interaction. A list of valid values is defined in the lookup ORA_SVC_IM_STATUS_CD.
• SubstatusCd: string
  Title: Substatus Code

  Maximum Length: 30

  The code indicating the sub-status of the interaction. A list of valid values is defined in the lookup ORA_SVC_IM_CLOSED_SUBSTATUS_CD.

{
    "type":"object",
    "properties":{
        "Description":{
            "title":"Description",
            "maxLength":1000,
            "type":"string",
            "description":"The description of the child interaction.",
            "nullable":true
        },
        "EndTime":{
            "title":"End Time",
            "type":"string",
            "description":"The time when the interaction ended.",
            "format":"date-time",
            "nullable":true
        },
        "DirectionCd":{
            "title":"Direction",
            "maxLength":30,
            "type":"string",
            "description":"The code indicating whether the interaction is inbound or outbound. The default value is ORA_SVC_INBOUND, indicating inbound interactions. The value is ORA_SVC_OUTBOUND for outbound interactions.",
            "nullable":false,
            "default":"ORA_SVC_INBOUND",
            "x-hints":{
                "controlType":"choice"
            }
        },
        "MediaItemId":{
            "title":"Media Item ID",
            "maxLength":255,
            "type":"string",
            "description":"The unique identifier for the media item.",
            "nullable":true
        },
        "ContactPersonId":{
            "title":"Contact Person ID",
            "type":"integer",
            "description":"The unique identifier of the contact person.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            }
        },
        "StartInteractionFlag":{
            "title":"Start Interaction",
            "type":"boolean",
            "description":"Indicates if the interaction should be started if it hasn???t already been started. The default value is True.",
            "nullable":true,
            "default":true,
            "x-queryable":false
        },
        "ChannelId":{
            "title":"Channel ID",
            "type":"integer",
            "description":"The unique identifier of the interaction channel.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":18,
                "dependencies":[
                    "ChannelTypeCd"
                ]
            }
        },
        "SourceCd":{
            "title":"Source CD",
            "maxLength":30,
            "type":"string",
            "description":"A unique identifier used to store a source code reference within the child interaction object.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "SubstatusCd":{
            "title":"Substatus Code",
            "maxLength":30,
            "type":"string",
            "description":"The code indicating the sub-status of the interaction. A list of valid values is defined in the lookup ORA_SVC_IM_CLOSED_SUBSTATUS_CD.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "AccountPartyId":{
            "title":"Account ID",
            "type":"integer",
            "description":"The unique identifier of the account associated with the interaction.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            }
        },
        "OwnerResourceId":{
            "title":"Owner Resource ID",
            "type":"integer",
            "description":"The unique identifier of the owner of the interaction.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            }
        },
        "PartnerAccountPartyId":{
            "title":"Partner Account Party Id",
            "type":"integer",
            "description":"Unique identifier for the child interaction of the partner account.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            }
        },
        "ContactPartyId":{
            "title":"Contact ID",
            "type":"integer",
            "description":"The unique identifier of the contact associated with the interaction.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            }
        },
        "ManuallyLoggedFlag":{
            "maxLength":1,
            "type":"boolean",
            "description":"Indicates whether the interaction was manually created. If manually created, the value is Y, else the value is N.",
            "nullable":true,
            "x-hints":{
                "controlType":"check_box"
            }
        },
        "AgentHTTPSessionId":{
            "title":"Session ID",
            "maxLength":100,
            "type":"string",
            "description":"The unique identifier for the http session.",
            "nullable":true
        },
        "StatusCd":{
            "title":"Status",
            "maxLength":30,
            "type":"string",
            "description":"The code indicating the current status of the interaction. A list of valid values is defined in the lookup ORA_SVC_IM_STATUS_CD.",
            "nullable":false,
            "default":"ORA_SVC_OPEN",
            "x-hints":{
                "controlType":"choice"
            }
        },
        "OriginalSystemReference":{
            "title":"Original System",
            "maxLength":255,
            "type":"string",
            "description":"The system reference used by the interaction.",
            "nullable":true
        },
        "StartTime":{
            "title":"Start Time",
            "type":"string",
            "description":"The time when the interaction started.",
            "format":"date-time",
            "nullable":true,
            "x-hints":{
                "dependencies":[
                    "StartInteractionFlag"
                ]
            }
        },
        "QueueId":{
            "title":"Queue ID",
            "type":"integer",
            "description":"The unique identifier of the interaction queue.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            }
        },
        "EndInteractionFlag":{
            "title":"End Interaction",
            "type":"boolean",
            "description":"This will set the Endtime attribute  ( to the current time) without changing the interaction status to closed. The default value is false.",
            "nullable":true,
            "x-queryable":false
        },
        "ParentInteractionId":{
            "title":"Parent Interaction ID",
            "type":"integer",
            "description":"The unique identifier of the parent interaction.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            }
        },
        "APPClassificationCd":{
            "title":"Application Classification Code",
            "maxLength":30,
            "type":"string",
            "description":"Application classification of the interaction such as sales, service, human resources, help desk, and so on.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "Payload":{
            "title":"Payload",
            "type":"string",
            "description":"The payload associated with the interaction.",
            "format":"byte",
            "nullable":true,
            "x-queryable":false
        },
        "MarketingReferenceId":{
            "title":"Marketing Reference ID",
            "type":"integer",
            "description":"A unique identifier used to store a reference to a marketing system deployment number.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            }
        },
        "APPInterfaceTypeCd":{
            "title":"Application Interface Type Code",
            "maxLength":30,
            "type":"string",
            "description":"Application interface used for interaction creation such as Redwood and ADF.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "ChannelTypeCd":{
            "title":"Channel Type",
            "maxLength":30,
            "type":"string",
            "description":"The code indicating the type of the interaction channel.",
            "nullable":false,
            "x-hints":{
                "controlType":"choice"
            }
        }
    }
}

Nested Schema : interactions-InteractionData-item-patch-request

Type: object

Show Source

• DeletedFlag: boolean
  Title: Deleted Flag

  Maximum Length: 1

  Indicates whether the interaction data was deleted.
• InteractionDataId: integer (int64)
  Title: Interaction Data Id

  The unique identifier of the interaction data.
• InteractionId: integer (int64)
  Title: Interaction Id

  Unique identifier of interaction.
• LastUpdateDate: string (date-time)
  Title: Last Updated Date

  The date when the interaction data was last updated.
• LastUpdatedBy: string
  Title: Last Updated By

  Maximum Length: 64

  The user who last updated the interaction data.
• LastUpdateLogin: string
  Title: Last Update Login

  Maximum Length: 32

  The login of the user who last updated the interaction data.
• TokenId: integer (int64)
  Title: Token Id

  The unique identifier of the token.
• Value: string
  Title: Data Value

  Maximum Length: 4000

  Value of the token.

{
    "type":"object",
    "properties":{
        "LastUpdatedBy":{
            "title":"Last Updated By",
            "maxLength":64,
            "type":"string",
            "description":"The user who last updated the interaction data.",
            "nullable":false,
            "x-hints":{
                "ATTR_INTERNAL_USE":"Y"
            }
        },
        "InteractionId":{
            "title":"Interaction Id",
            "type":"integer",
            "description":"Unique identifier of interaction.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":18
            }
        },
        "InteractionDataId":{
            "title":"Interaction Data Id",
            "type":"integer",
            "description":"The unique identifier of the interaction data.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":18
            }
        },
        "Value":{
            "title":"Data Value",
            "maxLength":4000,
            "type":"string",
            "description":"Value of the token.",
            "nullable":true
        },
        "DeletedFlag":{
            "title":"Deleted Flag",
            "maxLength":1,
            "type":"boolean",
            "description":"Indicates whether the interaction data was deleted.",
            "nullable":true
        },
        "TokenId":{
            "title":"Token Id",
            "type":"integer",
            "description":"The unique identifier of the token.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            }
        },
        "LastUpdateDate":{
            "title":"Last Updated Date",
            "type":"string",
            "description":"The date when the interaction data was last updated.",
            "format":"date-time",
            "nullable":false,
            "x-hints":{
                "ATTR_INTERNAL_USE":"Y"
            }
        },
        "LastUpdateLogin":{
            "title":"Last Update Login",
            "maxLength":32,
            "type":"string",
            "description":"The login of the user who last updated the interaction data.",
            "nullable":true,
            "x-hints":{
                "ATTR_INTERNAL_USE":"Y"
            }
        }
    }
}

Nested Schema : interactions-InteractionParticipants-item-patch-request

Type: object

Show Source

• ContactPartyId: integer (int64)
  Title: Contact Party ID

  The PartyId of the contact if the participant is a contact.
• DurationMinutes: integer (int32)
  Title: Minutes

  The number of minutes the participant was on the conference. You can join, drop, and rejoin the conference.
• Email: string
  Title: Email

  Maximum Length: 128

  The email of the participant.
• EndTime: string (date-time)
  Title: End Time

  The time when the participant left the interaction.
• InteractionId: integer (int64)
  Title: Interaction ID

  The interaction id of the interaction to which the participant belongs.
• Json: string (byte)
  Title: JSON

  The JSON String used for customization.
• ObjectVersionNumber: integer (int32)
  Title: Object Version Number

  The version of the participant record.
• OriginalSystemReference: string
  Title: Original System Reference

  Maximum Length: 255

  Specifies the original system reference if record was imported.
• ParticipantName: string
  Title: Name

  Maximum Length: 128

  The name from the web conference. Does not necessarily tie to Fusion data.
• ParticipantTypeCd: string
  Title: Participant Type Code

  Maximum Length: 30

  The type of participant. The value is sourced from the lookup ORA_SVC_PARTICIPANT_TYPE_CD.
• Phone: string
  Title: Phone

  Maximum Length: 128

  The phone number of the participant.
• ResourcePartyId: integer (int64)
  Title: Resource Party ID

  The party Id of the resource if the participant is a resource.
• StartTime: string (date-time)
  Title: Start Time

  The time when the participant joined the interaction.

{
    "type":"object",
    "properties":{
        "InteractionId":{
            "title":"Interaction ID",
            "type":"integer",
            "description":"The interaction id of the interaction to which the participant belongs.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":18
            }
        },
        "Email":{
            "title":"Email",
            "maxLength":128,
            "type":"string",
            "description":"The email of the participant.",
            "nullable":true
        },
        "EndTime":{
            "title":"End Time",
            "type":"string",
            "description":"The time when the participant left the interaction.",
            "format":"date-time",
            "nullable":true
        },
        "DurationMinutes":{
            "title":"Minutes",
            "type":"integer",
            "description":"The number of minutes the participant was on the conference. You can join, drop, and rejoin the conference.",
            "format":"int32",
            "nullable":true,
            "x-hints":{
                "precision":9
            }
        },
        "OriginalSystemReference":{
            "title":"Original System Reference",
            "maxLength":255,
            "type":"string",
            "description":"Specifies the original system reference if record was imported.",
            "nullable":true
        },
        "StartTime":{
            "title":"Start Time",
            "type":"string",
            "description":"The time when the participant joined the interaction.",
            "format":"date-time",
            "nullable":true
        },
        "ParticipantName":{
            "title":"Name",
            "maxLength":128,
            "type":"string",
            "description":"The name from the web conference. Does not necessarily tie to Fusion data.",
            "nullable":true
        },
        "ParticipantTypeCd":{
            "title":"Participant Type Code",
            "maxLength":30,
            "type":"string",
            "description":"The type of participant. The value is sourced from the lookup ORA_SVC_PARTICIPANT_TYPE_CD.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "Json":{
            "title":"JSON",
            "type":"string",
            "description":"The JSON String used for customization.",
            "format":"byte",
            "nullable":true,
            "x-queryable":false
        },
        "ObjectVersionNumber":{
            "title":"Object Version Number",
            "type":"integer",
            "description":"The version of the participant record.",
            "format":"int32",
            "nullable":false,
            "x-hints":{
                "precision":9
            }
        },
        "Phone":{
            "title":"Phone",
            "maxLength":128,
            "type":"string",
            "description":"The phone number of the participant.",
            "nullable":true
        },
        "ResourcePartyId":{
            "title":"Resource Party ID",
            "type":"integer",
            "description":"The party Id of the resource if the participant is a resource.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            }
        },
        "ContactPartyId":{
            "title":"Contact Party ID",
            "type":"integer",
            "description":"The PartyId of the contact if the participant is a contact.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            }
        }
    }
}

Nested Schema : interactions-interactionReferences-item-patch-request

Type: object

Show Source

• ObjectId: integer (int64)
  Title: Object ID

  The unique identifier of the object associated with the interaction reference.
• ObjectTypeCd: string
  Title: Object Type

  Maximum Length: 30

  The code indicating the type of the object present in the interaction reference. A list of valid values is defined in the lookup ORA_SVC_IM_REF_OBJECT_TYPE_CD.

{
    "type":"object",
    "properties":{
        "ObjectTypeCd":{
            "title":"Object Type",
            "maxLength":30,
            "type":"string",
            "description":"The code indicating the type of the object present in the interaction reference. A list of valid values is defined in the lookup ORA_SVC_IM_REF_OBJECT_TYPE_CD.",
            "nullable":false,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "ObjectId":{
            "title":"Object ID",
            "type":"integer",
            "description":"The unique identifier of the object associated with the interaction reference.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":18
            }
        }
    }
}

Nested Schema : interactions-smartActions-item-patch-request

Type: object

Show Source

• ActionIntent: string (byte)
  Title: Action Intent

  JSON object that describes what an action does and what context data can be passed to the action.
• ConfirmationMessage: string
  Title: Confirmation Message

  Maximum Length: 4000

  A message to seek confirmation for the action being performed.
• ContentType: string
  Title: Content Type

  Maximum Length: 50

  The content type to use when invoking the REST endpoint.
• DisplayLabel: string
  Title: Action Name

  Maximum Length: 256

  Consumer-friendly action name.
• Entity: string
  Title: Parent Entity

  Maximum Length: 150

  REST Resources the action belongs to.
• Href: string
  Title: REST Endpoint

  Maximum Length: 1024

  The REST endpoint to perform the action.
• IncludedInApplication: string
  Title: Included in Application

  Maximum Length: 512

  List of applications that this action can be used in.
• MassActionFlag: boolean
  Title: Mass Action

  Maximum Length: 1

  Boolean type indicating if this action can be mass processed.
• Method: string
  Title: HTTP Method

  Maximum Length: 15

  HTTP method to use with HREF.
• ObjectFunctionName: string
  Title: Object Function

  Maximum Length: 64

  The object function associated with the smart action.
• PageType: string
  Title: Page Type

  Maximum Length: 256

  The list of pages that this action can be used in.
• SmartSuggestFlag: boolean
  Title: Smart Suggest

  Maximum Length: 1

  Indicates if smart suggest is enabled for the action.
• SystemActionFlag: boolean
  Title: System Action

  Maximum Length: 1

  Boolean type indicating if the action is seeded or custom.
• UpdateOfAttributes: string
  Title: Attributes to Update

  Maximum Length: 512

  Attributes to be updated when the Actions UI is launched.
• UserActionNavigation: array Smart Action User Interface Definitions
  Title: Smart Action User Interface Definitions

  UI navigation metadata striped by app usage.
• UserActionRank: integer (int64)
  Title: Priority

  Number to indicate priority of the action.
• UserActionRequestPayload: array Smart Action REST Payload Definitions
  Title: Smart Action REST Payload Definitions

  If an LOV required for constructing a request payload needs to post data, the payload metadata is stored here.
• UserActionURLBinding: array Smart Action User Interface Definitions
  Title: Smart Action User Interface Definitions

  Binding metadata for a variable in the URL.

{
    "type":"object",
    "properties":{
        "SmartSuggestFlag":{
            "title":"Smart Suggest",
            "maxLength":1,
            "type":"boolean",
            "description":"Indicates if smart suggest is enabled for the action.",
            "nullable":true
        },
        "Entity":{
            "title":"Parent Entity",
            "maxLength":150,
            "type":"string",
            "description":"REST Resources the action belongs to.",
            "nullable":true
        },
        "ContentType":{
            "title":"Content Type",
            "maxLength":50,
            "type":"string",
            "description":"The content type to use when invoking the REST endpoint.",
            "nullable":true
        },
        "UserActionURLBinding":{
            "title":"Smart Action User Interface Definitions",
            "type":"array",
            "description":"Binding metadata for a variable in the URL.",
            "items":{
                "$ref":"#/components/schemas/interactions-smartActions-UserActionURLBinding-item-patch-request"
            }
        },
        "MassActionFlag":{
            "title":"Mass Action",
            "maxLength":1,
            "type":"boolean",
            "description":"Boolean type indicating if this action can be mass processed.",
            "nullable":true
        },
        "IncludedInApplication":{
            "title":"Included in Application",
            "maxLength":512,
            "type":"string",
            "description":"List of applications that this action can be used in.",
            "nullable":true
        },
        "UserActionNavigation":{
            "title":"Smart Action User Interface Definitions",
            "type":"array",
            "description":"UI navigation metadata striped by app usage.",
            "items":{
                "$ref":"#/components/schemas/interactions-smartActions-UserActionNavigation-item-patch-request"
            }
        },
        "Href":{
            "title":"REST Endpoint",
            "maxLength":1024,
            "type":"string",
            "description":"The REST endpoint to perform the action.",
            "nullable":true
        },
        "Method":{
            "title":"HTTP Method",
            "maxLength":15,
            "type":"string",
            "description":"HTTP method to use with HREF.",
            "nullable":true
        },
        "DisplayLabel":{
            "title":"Action Name",
            "maxLength":256,
            "type":"string",
            "description":"Consumer-friendly action name.",
            "nullable":false
        },
        "UserActionRank":{
            "title":"Priority",
            "type":"integer",
            "description":"Number to indicate priority of the action.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":10
            }
        },
        "SystemActionFlag":{
            "title":"System Action",
            "maxLength":1,
            "type":"boolean",
            "description":"Boolean type indicating if the action is seeded or custom.",
            "nullable":true
        },
        "ConfirmationMessage":{
            "title":"Confirmation Message",
            "maxLength":4000,
            "type":"string",
            "description":"A message to seek confirmation for the action being performed.",
            "nullable":true
        },
        "UserActionRequestPayload":{
            "title":"Smart Action REST Payload Definitions",
            "type":"array",
            "description":"If an LOV required for constructing a request payload needs to post data, the payload metadata is stored here.",
            "items":{
                "$ref":"#/components/schemas/interactions-smartActions-UserActionRequestPayload-item-patch-request"
            }
        },
        "UpdateOfAttributes":{
            "title":"Attributes to Update",
            "maxLength":512,
            "type":"string",
            "description":"Attributes to be updated when the Actions UI is launched.",
            "nullable":true
        },
        "ActionIntent":{
            "title":"Action Intent",
            "type":"string",
            "description":"JSON object that describes what an action does and what context data can be passed to the action.",
            "format":"byte",
            "nullable":true,
            "x-queryable":false
        },
        "ObjectFunctionName":{
            "title":"Object Function",
            "maxLength":64,
            "type":"string",
            "description":"The object function associated with the smart action.",
            "nullable":true
        },
        "PageType":{
            "title":"Page Type",
            "maxLength":256,
            "type":"string",
            "description":"The list of pages that this action can be used in.",
            "nullable":true
        }
    }
}

Nested Schema : Smart Action User Interface Definitions

Type: array

Title: Smart Action User Interface Definitions

UI navigation metadata striped by app usage.

Show Source

• Array of: object interactions-smartActions-UserActionNavigation-item-patch-request

{
    "title":"Smart Action User Interface Definitions",
    "type":"array",
    "description":"UI navigation metadata striped by app usage.",
    "items":{
        "$ref":"#/components/schemas/interactions-smartActions-UserActionNavigation-item-patch-request"
    }
}

Nested Schema : Smart Action REST Payload Definitions

Type: array

Title: Smart Action REST Payload Definitions

If an LOV required for constructing a request payload needs to post data, the payload metadata is stored here.

Show Source

• Array of: object interactions-smartActions-UserActionRequestPayload-item-patch-request

{
    "title":"Smart Action REST Payload Definitions",
    "type":"array",
    "description":"If an LOV required for constructing a request payload needs to post data, the payload metadata is stored here.",
    "items":{
        "$ref":"#/components/schemas/interactions-smartActions-UserActionRequestPayload-item-patch-request"
    }
}

Nested Schema : Smart Action User Interface Definitions

Type: array

Title: Smart Action User Interface Definitions

Binding metadata for a variable in the URL.

Show Source

• Array of: object interactions-smartActions-UserActionURLBinding-item-patch-request

{
    "title":"Smart Action User Interface Definitions",
    "type":"array",
    "description":"Binding metadata for a variable in the URL.",
    "items":{
        "$ref":"#/components/schemas/interactions-smartActions-UserActionURLBinding-item-patch-request"
    }
}

Nested Schema : interactions-smartActions-UserActionNavigation-item-patch-request

Type: object

Show Source

• SystemActionFlag: boolean
  Title: System Action

  Maximum Length: 1

  Default Value: false

  Boolean value indicating if the action is seeded or custom.
• UserActionNavAppUsage: string
  Title: Application Usage

  Maximum Length: 50

  Application usage.
• UserActionNavBody: string
  Title: Navigation Metadata

  Maximum Length: 1000

  Metadata of the navigation as needed for the specific usage.
• UserActionNavType: string
  Title: Navigation Type

  Maximum Length: 100

  Provision for having multiple navigation flows for a given usage.

{
    "type":"object",
    "properties":{
        "SystemActionFlag":{
            "title":"System Action",
            "maxLength":1,
            "type":"boolean",
            "description":"Boolean value indicating if the action is seeded or custom.",
            "nullable":true,
            "default":false
        },
        "UserActionNavType":{
            "title":"Navigation Type",
            "maxLength":100,
            "type":"string",
            "description":"Provision for having multiple navigation flows for a given usage.",
            "nullable":false
        },
        "UserActionNavBody":{
            "title":"Navigation Metadata",
            "maxLength":1000,
            "type":"string",
            "description":"Metadata of the navigation as needed for the specific usage.",
            "nullable":true
        },
        "UserActionNavAppUsage":{
            "title":"Application Usage",
            "maxLength":50,
            "type":"string",
            "description":"Application usage.",
            "nullable":false
        }
    }
}

Nested Schema : interactions-smartActions-UserActionRequestPayload-item-patch-request

Type: object

Show Source

• Binding: string
  Title: Payload Value Binding Type

  Maximum Length: 64

  Indicates the binding type of the value.
• MandatoryFlag: boolean
  Title: Mandatory

  Maximum Length: 1

  Boolean value indicating if the payload is mandatory.
• RequestPayloadName: string
  Title: Request Payload Attribute Name

  Maximum Length: 256

  The key in the Key Value pair that forms the payload.
• SmartSuggestPath: string
  Title: Smart Suggest Path

  Maximum Length: 2048

  The path used for smart suggest.
• SystemActionFlag: boolean
  Title: System Action

  Maximum Length: 1

  Default Value: false

  Boolean value.
• Value: string
  Title: Request Payload Attribute Value

  Maximum Length: 1000

  The value in the Key Value pair that forms the payload.
• ValueStruct: string
  Title: Payload Value Structure

  Maximum Length: 20

  If the value in the Key Value pair isn't a single value, this would be set.

{
    "type":"object",
    "properties":{
        "Binding":{
            "title":"Payload Value Binding Type",
            "maxLength":64,
            "type":"string",
            "description":"Indicates the binding type of the value.",
            "nullable":true
        },
        "SystemActionFlag":{
            "title":"System Action",
            "maxLength":1,
            "type":"boolean",
            "description":"Boolean value.",
            "nullable":true,
            "default":false
        },
        "ValueStruct":{
            "title":"Payload Value Structure",
            "maxLength":20,
            "type":"string",
            "description":"If the value in the Key Value pair isn't a single value, this would be set.",
            "nullable":true
        },
        "Value":{
            "title":"Request Payload Attribute Value",
            "maxLength":1000,
            "type":"string",
            "description":"The value in the Key Value pair that forms the payload.",
            "nullable":true
        },
        "SmartSuggestPath":{
            "title":"Smart Suggest Path",
            "maxLength":2048,
            "type":"string",
            "description":"The path used for smart suggest.",
            "nullable":true
        },
        "RequestPayloadName":{
            "title":"Request Payload Attribute Name",
            "maxLength":256,
            "type":"string",
            "description":"The key in the Key Value pair that forms the payload.",
            "nullable":false
        },
        "MandatoryFlag":{
            "title":"Mandatory",
            "maxLength":1,
            "type":"boolean",
            "description":"Boolean value indicating if the payload is mandatory.",
            "nullable":true
        }
    }
}

Nested Schema : interactions-smartActions-UserActionURLBinding-item-patch-request

Type: object

Show Source

• Binding: string
  Title: URL Binding Type

  Maximum Length: 64

  This is a hint for processing the Url Binding runtime.
• SystemActionFlag: boolean
  Title: System Action

  Maximum Length: 1

  Default Value: false

  Boolean indicator.
• URLBindingName: string
  Title: URL Binding Parameter Name

  Maximum Length: 256

  For action REST endpoints that require runtime binding, this is the key in the key value pair.
• Value: string
  Title: URL Binding Parameter Value

  Maximum Length: 1000

  For action REST endpoints that require runtime binding, this is the value in the key value pair.

{
    "type":"object",
    "properties":{
        "Binding":{
            "title":"URL Binding Type",
            "maxLength":64,
            "type":"string",
            "description":"This is a hint for processing the Url Binding runtime.",
            "nullable":true
        },
        "Value":{
            "title":"URL Binding Parameter Value",
            "maxLength":1000,
            "type":"string",
            "description":"For action REST endpoints that require runtime binding, this is the value in the key value pair.",
            "nullable":true
        },
        "SystemActionFlag":{
            "title":"System Action",
            "maxLength":1,
            "type":"boolean",
            "description":"Boolean indicator.",
            "nullable":true,
            "default":false
        },
        "URLBindingName":{
            "title":"URL Binding Parameter Name",
            "maxLength":256,
            "type":"string",
            "description":"For action REST endpoints that require runtime binding, this is the key in the key value pair.",
            "nullable":false
        }
    }
}

Back to Top

Response

Supported Media Types

• application/json

Default Response

The following table describes the default response for this task.

Headers

• Metadata-Context:
  If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
• REST-Framework-Version:
  The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.

Body ()

Root Schema : interactions-item-response

Type: object

Show Source

• AccountPartyId: integer (int64)
  Title: Account ID

  The unique identifier of the account associated with the interaction.
• AccountPartyNumber: string
  Title: Account Number

  Read Only: true

  Maximum Length: 30

  The alternate key for the account identifier.
• AccountPartyUniqueName: string
  Title: Account

  Read Only: true

  Maximum Length: 900

  The unique account name of the account associated with the interaction.
• AgentHTTPSessionId: string
  Title: Session ID

  Maximum Length: 100

  The unique identifier for the http session.
• APPClassificationCd: string
  Title: Application Classification Code

  Maximum Length: 30

  Application classification of the interaction such as sales, service, human resources, help desk, and so on.
• APPInterfaceTypeCd: string
  Title: Application Interface Type Code

  Maximum Length: 30

  Application interface used for interaction creation such as Redwood and ADF.
• ChannelDisplayName: string
  Title: Channel Display Name

  Read Only: true

  Maximum Length: 400

  The name of the interaction channel.
• ChannelId: integer (int64)
  Title: Channel ID

  The unique identifier of the interaction channel.
• ChannelShortName: string
  Title: Channel Code

  Read Only: true

  Maximum Length: 450

  The interaction channel short name.
• ChannelTypeCd: string
  Title: Channel Type

  Maximum Length: 30

  The code indicating the type of the interaction channel.
• childInteractions: array Child Interactions
  Title: Child Interactions

  The child interaction resource is used to view, create, and update all the child interactions associated with the current interaction.
• ContactPartyId: integer (int64)
  Title: Contact ID

  The unique identifier of the contact associated with the interaction.
• ContactPartyNumber: string
  Title: Contact Number

  Read Only: true

  Maximum Length: 30

  The alternate key identifier for the contact party.
• ContactPartyUniqueName: string
  Title: Contact

  Read Only: true

  Maximum Length: 900

  The unique contact name of the contact associated with the interaction.
• ContactPersonId: integer (int64)
  Title: Contact Person ID

  The unique identifier of the contact person.
• CreatedBy: string
  Title: Created By

  Read Only: true

  Maximum Length: 64

  The user who created the interaction.
• CreationDate: string (date-time)
  Title: Creation Date

  Read Only: true

  The date and time when the interaction was created.
• DeleteFlag: boolean
  Read Only: true

  Indicates if the interaction can be deleted by the current user. The default value is false.
• Description: string
  Title: Description

  Maximum Length: 1000

  The description of the child interaction.
• DirectionCd: string
  Title: Direction

  Maximum Length: 30

  Default Value: ORA_SVC_INBOUND

  The code indicating whether the interaction is inbound or outbound. The default value is ORA_SVC_INBOUND, indicating inbound interactions. The value is ORA_SVC_OUTBOUND for outbound interactions.
• EndInteractionFlag: boolean
  Title: End Interaction

  This will set the Endtime attribute ( to the current time) without changing the interaction status to closed. The default value is false.
• EndTime: string (date-time)
  Title: End Time

  The time when the interaction ended.
• InteractionData: array Interaction Data
  Title: Interaction Data

  The interaction data is used to add contextual data for an interaction.
• InteractionId: integer (int64)
  Title: Interaction ID

  Read Only: true

  The unique identifier of the interaction.
• InteractionNumber: string
  Title: Interaction Number

  Maximum Length: 30

  The alternate key identifier for the interaction.
• InteractionParticipants: array Interaction Participants
  Title: Interaction Participants

  The interaction participant resource is used to view, create, and update participants in an interaction, usually a web conference.
• interactionReferences: array Interaction References
  Title: Interaction References

  The interaction references resource is used to view, create, and update the association between an interaction and another business object, for example Service Requests. The supported business objects and their codes are Activities (ZMM_ACTIVITIES), Opportunities (MOO_OPTY), Work Orders (SVC_WORK_ORDERS), Service Requests (SVC_SERVICE_REQUESTS), and Leads (MKL_LM_LEADS).
• LastUpdateDate: string (date-time)
  Title: Last Updated Date

  Read Only: true

  The date when the interaction was last updated.
• LastUpdatedBy: string
  Title: Last Updated By

  Read Only: true

  Maximum Length: 64

  The user who last updated the interaction.
• LastUpdateLogin: string
  Title: Last Update Login

  Read Only: true

  Maximum Length: 32

  The session login of the user who last updated the interaction.
• links: array Links
  Title: Links

  The link relations associated with the resource instance.
• ManuallyLoggedFlag: boolean
  Maximum Length: 1

  Indicates whether the interaction was manually created. If manually created, the value is Y, else the value is N.
• MarketingReferenceId: integer (int64)
  Title: Marketing Reference ID

  A unique identifier used to store a reference to a marketing system deployment number.
• MediaItemId: string
  Title: Media Item ID

  Maximum Length: 255

  The unique identifier for the media item.
• OriginalSystemReference: string
  Title: Original System

  Maximum Length: 255

  The system reference used by the interaction.
• OwnerResourceId: integer (int64)
  Title: Owner Resource ID

  The unique identifier of the owner of the interaction.
• OwnerResourcePartyNumber: string
  Title: Resource Number

  Read Only: true

  Maximum Length: 30

  The alternate key identifier of the owner of the interaction.
• OwnerResourcePartyUniqueName: string
  Title: Resource Name

  Read Only: true

  Maximum Length: 900

  The unique name of the owner of the interaction.
• ParentInteractionId: integer (int64)
  Title: Parent Interaction ID

  The unique identifier of the parent interaction.
• ParentInteractionNumber: string
  Title: Interaction Number

  Read Only: true

  Maximum Length: 30

  The alternate key identifier of the parent interaction.
• PartnerAccountPartyId: integer (int64)
  Title: Partner Account Party Id

  Unique identifier for the child interaction of the partner account.
• Payload: string (byte)
  Title: Payload

  The payload associated with the interaction.
• QueueId: integer (int64)
  Title: Queue ID

  The unique identifier of the interaction queue.
• QueueName: string
  Title: Queue Name

  Read Only: true

  Maximum Length: 400

  The name of the interaction queue.
• QueueNumber: string
  Title: Queue Number

  Maximum Length: 30

  The alternate key identifier for the queue.
• smartActions: array Smart Actions
  Title: Smart Actions

  This VO stores the endpoint and security details for every user action.
• SourceCd: string
  Title: Source CD

  Maximum Length: 30

  A unique identifier used to store a source code reference within the child interaction object.
• SourceCdMeaning: string
  Title: Source Code Meaning

  Read Only: true

  Maximum Length: 255

  Indicates the display value corresponding to the source code lookup for the interaction.
• StartInteractionFlag: boolean
  Title: Start Interaction

  Default Value: true

  Indicates if the interaction should be started if it hasn???t already been started. The default value is True.
• StartTime: string (date-time)
  Title: Start Time

  The time when the interaction started.
• StatusCd: string
  Title: Status

  Maximum Length: 30

  Default Value: ORA_SVC_OPEN

  The code indicating the current status of the interaction. A list of valid values is defined in the lookup ORA_SVC_IM_STATUS_CD.
• StripeCd: string
  Title: Stripe Code

  Maximum Length: 30

  The code indicating the stripe of the interaction. A list of valid values is defined in the lookup ORA_SVC_STRIPE_CD.
• SubstatusCd: string
  Title: Substatus Code

  Maximum Length: 30

  The code indicating the sub-status of the interaction. A list of valid values is defined in the lookup ORA_SVC_IM_CLOSED_SUBSTATUS_CD.
• TopLevelFlag: boolean
  Title: Top Level

  Read Only: true

  Indicates whether an interaction is top level or not. An interaction is top level if the parent interaction identifier is the same as the interaction identifier.
• UpdateFlag: boolean
  Read Only: true

  Indicates if the interaction can be updated by the current user. The default value is true if the user has access to update the interaction.

{
    "type":"object",
    "properties":{
        "CreationDate":{
            "title":"Creation Date",
            "type":"string",
            "description":"The date and time when the interaction was created.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "DirectionCd":{
            "title":"Direction",
            "maxLength":30,
            "type":"string",
            "description":"The code indicating whether the interaction is inbound or outbound. The default value is ORA_SVC_INBOUND, indicating inbound interactions. The value is ORA_SVC_OUTBOUND for outbound interactions.",
            "nullable":false,
            "default":"ORA_SVC_INBOUND",
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "OwnerResourcePartyNumber":{
            "title":"Resource Number",
            "maxLength":30,
            "type":"string",
            "description":"The alternate key identifier of the owner of the interaction.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "SourceCd":{
            "title":"Source CD",
            "maxLength":30,
            "type":"string",
            "description":"A unique identifier used to store a source code reference within the child interaction object.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "interactionReferences":{
            "title":"Interaction References",
            "type":"array",
            "description":"The interaction references resource is used to view, create, and update the association between an interaction and another business object, for example Service Requests. The supported business objects and their codes are Activities (ZMM_ACTIVITIES), Opportunities (MOO_OPTY), Work Orders (SVC_WORK_ORDERS), Service Requests (SVC_SERVICE_REQUESTS), and Leads (MKL_LM_LEADS).",
            "items":{
                "$ref":"#/components/schemas/interactions-interactionReferences-item-response"
            }
        },
        "smartActions":{
            "title":"Smart Actions",
            "type":"array",
            "description":"This VO stores the endpoint and security details for every user action.",
            "items":{
                "$ref":"#/components/schemas/interactions-smartActions-item-response"
            }
        },
        "InteractionNumber":{
            "title":"Interaction Number",
            "maxLength":30,
            "type":"string",
            "description":"The alternate key identifier for the interaction.",
            "nullable":false,
            "x-queryable":true
        },
        "SubstatusCd":{
            "title":"Substatus Code",
            "maxLength":30,
            "type":"string",
            "description":"The code indicating the sub-status of the interaction. A list of valid values is defined in the lookup ORA_SVC_IM_CLOSED_SUBSTATUS_CD.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "TopLevelFlag":{
            "title":"Top Level",
            "type":"boolean",
            "description":"Indicates whether an interaction is top level or not. An interaction is top level if the parent interaction identifier is the same as the interaction identifier.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "OwnerResourcePartyUniqueName":{
            "title":"Resource Name",
            "maxLength":900,
            "type":"string",
            "description":"The unique name of the owner of the interaction.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "AccountPartyId":{
            "title":"Account ID",
            "type":"integer",
            "description":"The unique identifier of the account associated with the interaction.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "OwnerResourceId":{
            "title":"Owner Resource ID",
            "type":"integer",
            "description":"The unique identifier of the owner of the interaction.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "ContactPartyId":{
            "title":"Contact ID",
            "type":"integer",
            "description":"The unique identifier of the contact associated with the interaction.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "LastUpdatedBy":{
            "title":"Last Updated By",
            "maxLength":64,
            "type":"string",
            "description":"The user who last updated the interaction.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "InteractionId":{
            "title":"Interaction ID",
            "type":"integer",
            "description":"The unique identifier of the interaction.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "CreatedBy":{
            "title":"Created By",
            "maxLength":64,
            "type":"string",
            "description":"The user who created the interaction.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "StartTime":{
            "title":"Start Time",
            "type":"string",
            "description":"The time when the interaction started.",
            "format":"date-time",
            "nullable":true,
            "x-hints":{
                "dependencies":[
                    "StartInteractionFlag"
                ]
            },
            "x-queryable":true
        },
        "QueueId":{
            "title":"Queue ID",
            "type":"integer",
            "description":"The unique identifier of the interaction queue.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "EndInteractionFlag":{
            "title":"End Interaction",
            "type":"boolean",
            "description":"This will set the Endtime attribute  ( to the current time) without changing the interaction status to closed. The default value is false.",
            "nullable":true,
            "x-queryable":false
        },
        "ContactPartyUniqueName":{
            "title":"Contact",
            "maxLength":900,
            "type":"string",
            "description":"The unique contact name of the contact associated with the interaction.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "DeleteFlag":{
            "type":"boolean",
            "description":"Indicates if the interaction can be deleted by the current user. The default value is false.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "ContactPartyNumber":{
            "title":"Contact Number",
            "maxLength":30,
            "type":"string",
            "description":"The alternate key identifier for the contact party.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ParentInteractionId":{
            "title":"Parent Interaction ID",
            "type":"integer",
            "description":"The unique identifier of the parent interaction.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "childInteractions":{
            "title":"Child Interactions",
            "type":"array",
            "description":"The child interaction resource is used to view, create, and update all the child interactions associated with the current interaction.",
            "items":{
                "$ref":"#/components/schemas/interactions-childInteractions-item-response"
            }
        },
        "APPClassificationCd":{
            "title":"Application Classification Code",
            "maxLength":30,
            "type":"string",
            "description":"Application classification of the interaction such as sales, service, human resources, help desk, and so on.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "InteractionData":{
            "title":"Interaction Data",
            "type":"array",
            "description":"The interaction data is used to add contextual data for an interaction.",
            "items":{
                "$ref":"#/components/schemas/interactions-InteractionData-item-response"
            }
        },
        "Payload":{
            "title":"Payload",
            "type":"string",
            "description":"The payload associated with the interaction.",
            "format":"byte",
            "nullable":true,
            "x-queryable":false
        },
        "ChannelShortName":{
            "title":"Channel Code",
            "maxLength":450,
            "type":"string",
            "description":"The interaction channel short name.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "MarketingReferenceId":{
            "title":"Marketing Reference ID",
            "type":"integer",
            "description":"A unique identifier used to store a reference to a marketing system deployment number.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "APPInterfaceTypeCd":{
            "title":"Application Interface Type Code",
            "maxLength":30,
            "type":"string",
            "description":"Application interface used for interaction creation such as Redwood and ADF.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "ChannelTypeCd":{
            "title":"Channel Type",
            "maxLength":30,
            "type":"string",
            "description":"The code indicating the type of the interaction channel.",
            "nullable":false,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "LastUpdateLogin":{
            "title":"Last Update Login",
            "maxLength":32,
            "type":"string",
            "description":"The session login of the user who last updated the interaction.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "Description":{
            "title":"Description",
            "maxLength":1000,
            "type":"string",
            "description":"The description of the child interaction.",
            "nullable":true,
            "x-queryable":true
        },
        "EndTime":{
            "title":"End Time",
            "type":"string",
            "description":"The time when the interaction ended.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "InteractionParticipants":{
            "title":"Interaction Participants",
            "type":"array",
            "description":"The interaction participant resource is used to view, create, and update participants in an interaction, usually a web conference.",
            "items":{
                "$ref":"#/components/schemas/interactions-InteractionParticipants-item-response"
            }
        },
        "ChannelDisplayName":{
            "title":"Channel Display Name",
            "maxLength":400,
            "type":"string",
            "description":"The name of the interaction channel.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "MediaItemId":{
            "title":"Media Item ID",
            "maxLength":255,
            "type":"string",
            "description":"The unique identifier for the media item.",
            "nullable":true,
            "x-queryable":true
        },
        "ContactPersonId":{
            "title":"Contact Person ID",
            "type":"integer",
            "description":"The unique identifier of the contact person.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "AccountPartyUniqueName":{
            "title":"Account",
            "maxLength":900,
            "type":"string",
            "description":"The unique account name of the account associated with the interaction.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "StartInteractionFlag":{
            "title":"Start Interaction",
            "type":"boolean",
            "description":"Indicates if the interaction should be started if it hasn???t already been started. The default value is True.",
            "nullable":true,
            "default":true,
            "x-queryable":false
        },
        "ChannelId":{
            "title":"Channel ID",
            "type":"integer",
            "description":"The unique identifier of the interaction channel.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":18,
                "dependencies":[
                    "ChannelTypeCd"
                ]
            },
            "x-queryable":true
        },
        "AccountPartyNumber":{
            "title":"Account Number",
            "maxLength":30,
            "type":"string",
            "description":"The alternate key for the account identifier.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "UpdateFlag":{
            "type":"boolean",
            "description":"Indicates if the interaction can be updated by the current user. The default value is true if the user has access to update the interaction.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "SourceCdMeaning":{
            "title":"Source Code Meaning",
            "maxLength":255,
            "type":"string",
            "description":"Indicates the display value corresponding to the source code lookup for the interaction.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "dependencies":[
                    "SourceCd"
                ]
            },
            "x-queryable":true
        },
        "PartnerAccountPartyId":{
            "title":"Partner Account Party Id",
            "type":"integer",
            "description":"Unique identifier for the child interaction of the partner account.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "QueueName":{
            "title":"Queue Name",
            "maxLength":400,
            "type":"string",
            "description":"The name of the interaction queue.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ManuallyLoggedFlag":{
            "maxLength":1,
            "type":"boolean",
            "description":"Indicates whether the interaction was manually created. If manually created, the value is Y, else the value is N.",
            "nullable":true,
            "x-hints":{
                "controlType":"check_box"
            },
            "x-queryable":true
        },
        "AgentHTTPSessionId":{
            "title":"Session ID",
            "maxLength":100,
            "type":"string",
            "description":"The unique identifier for the http session.",
            "nullable":true,
            "x-queryable":true
        },
        "StatusCd":{
            "title":"Status",
            "maxLength":30,
            "type":"string",
            "description":"The code indicating the current status of the interaction. A list of valid values is defined in the lookup ORA_SVC_IM_STATUS_CD.",
            "nullable":false,
            "default":"ORA_SVC_OPEN",
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "OriginalSystemReference":{
            "title":"Original System",
            "maxLength":255,
            "type":"string",
            "description":"The system reference used by the interaction.",
            "nullable":true,
            "x-queryable":true
        },
        "ParentInteractionNumber":{
            "title":"Interaction Number",
            "maxLength":30,
            "type":"string",
            "description":"The alternate key identifier of the parent interaction.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "QueueNumber":{
            "title":"Queue Number",
            "maxLength":30,
            "type":"string",
            "description":"The alternate key identifier for the queue.",
            "nullable":false,
            "x-queryable":true
        },
        "StripeCd":{
            "title":"Stripe Code",
            "maxLength":30,
            "type":"string",
            "description":"The code indicating the stripe of the interaction. A list of valid values is defined in the lookup ORA_SVC_STRIPE_CD.",
            "nullable":false,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "LastUpdateDate":{
            "title":"Last Updated Date",
            "type":"string",
            "description":"The date when the interaction was last updated.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        }
    }
}

Nested Schema : Child Interactions

Type: array

Title: Child Interactions

The child interaction resource is used to view, create, and update all the child interactions associated with the current interaction.

Show Source

• Array of: object interactions-childInteractions-item-response

{
    "title":"Child Interactions",
    "type":"array",
    "description":"The child interaction resource is used to view, create, and update all the child interactions associated with the current interaction.",
    "items":{
        "$ref":"#/components/schemas/interactions-childInteractions-item-response"
    }
}

Nested Schema : Interaction Data

Type: array

Title: Interaction Data

The interaction data is used to add contextual data for an interaction.

Show Source

• Array of: object interactions-InteractionData-item-response

{
    "title":"Interaction Data",
    "type":"array",
    "description":"The interaction data is used to add contextual data for an interaction.",
    "items":{
        "$ref":"#/components/schemas/interactions-InteractionData-item-response"
    }
}

Nested Schema : Interaction Participants

Type: array

Title: Interaction Participants

The interaction participant resource is used to view, create, and update participants in an interaction, usually a web conference.

Show Source

• Array of: object interactions-InteractionParticipants-item-response

{
    "title":"Interaction Participants",
    "type":"array",
    "description":"The interaction participant resource is used to view, create, and update participants in an interaction, usually a web conference.",
    "items":{
        "$ref":"#/components/schemas/interactions-InteractionParticipants-item-response"
    }
}

Nested Schema : Interaction References

Type: array

Title: Interaction References

The interaction references resource is used to view, create, and update the association between an interaction and another business object, for example Service Requests. The supported business objects and their codes are Activities (ZMM_ACTIVITIES), Opportunities (MOO_OPTY), Work Orders (SVC_WORK_ORDERS), Service Requests (SVC_SERVICE_REQUESTS), and Leads (MKL_LM_LEADS).

Show Source

• Array of: object interactions-interactionReferences-item-response

{
    "title":"Interaction References",
    "type":"array",
    "description":"The interaction references resource is used to view, create, and update the association between an interaction and another business object, for example Service Requests. The supported business objects and their codes are Activities (ZMM_ACTIVITIES), Opportunities (MOO_OPTY), Work Orders (SVC_WORK_ORDERS), Service Requests (SVC_SERVICE_REQUESTS), and Leads (MKL_LM_LEADS).",
    "items":{
        "$ref":"#/components/schemas/interactions-interactionReferences-item-response"
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

• Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : Smart Actions

Type: array

Title: Smart Actions

This VO stores the endpoint and security details for every user action.

Show Source

• Array of: object interactions-smartActions-item-response

{
    "title":"Smart Actions",
    "type":"array",
    "description":"This VO stores the endpoint and security details for every user action.",
    "items":{
        "$ref":"#/components/schemas/interactions-smartActions-item-response"
    }
}

Nested Schema : interactions-childInteractions-item-response

Type: object

Show Source

• AccountPartyId: integer (int64)
  Title: Account ID

  The unique identifier of the account associated with the interaction.
• AccountPartyNumber: string
  Title: Account Number

  Read Only: true

  Maximum Length: 30

  The alternate key for the account identifier.
• AccountPartyUniqueName: string
  Title: Account

  Read Only: true

  Maximum Length: 900

  The unique account name of the account associated with the interaction.
• AgentHTTPSessionId: string
  Title: Session ID

  Maximum Length: 100

  The unique identifier for the http session.
• APPClassificationCd: string
  Title: Application Classification Code

  Maximum Length: 30

  Application classification of the interaction such as sales, service, human resources, help desk, and so on.
• APPInterfaceTypeCd: string
  Title: Application Interface Type Code

  Maximum Length: 30

  Application interface used for interaction creation such as Redwood and ADF.
• ChannelDisplayName: string
  Title: Channel Display Name

  Read Only: true

  Maximum Length: 400

  The name of the interaction channel.
• ChannelId: integer (int64)
  Title: Channel ID

  The unique identifier of the interaction channel.
• ChannelShortName: string
  Title: Channel Code

  Read Only: true

  Maximum Length: 450

  The interaction channel short name.
• ChannelTypeCd: string
  Title: Channel Type

  Maximum Length: 30

  The code indicating the type of the interaction channel.
• ContactPartyId: integer (int64)
  Title: Contact ID

  The unique identifier of the contact associated with the interaction.
• ContactPartyNumber: string
  Title: Contact Number

  Read Only: true

  Maximum Length: 30

  The alternate key identifier for the contact party.
• ContactPartyUniqueName: string
  Title: Contact

  Read Only: true

  Maximum Length: 900

  The unique contact name of the contact associated with the interaction.
• ContactPersonId: integer (int64)
  Title: Contact Person ID

  The unique identifier of the contact person.
• CreatedBy: string
  Title: Created By

  Read Only: true

  Maximum Length: 64

  The user who created the interaction.
• CreationDate: string (date-time)
  Title: Creation Date

  Read Only: true

  The date and time when the interaction was created.
• DeleteFlag: boolean
  Read Only: true

  Indicates if the interaction can be deleted by the current user. The default value is false.
• Description: string
  Title: Description

  Maximum Length: 1000

  The description of the child interaction.
• DirectionCd: string
  Title: Direction

  Maximum Length: 30

  Default Value: ORA_SVC_INBOUND

  The code indicating whether the interaction is inbound or outbound. The default value is ORA_SVC_INBOUND, indicating inbound interactions. The value is ORA_SVC_OUTBOUND for outbound interactions.
• EndInteractionFlag: boolean
  Title: End Interaction

  This will set the Endtime attribute ( to the current time) without changing the interaction status to closed. The default value is false.
• EndTime: string (date-time)
  Title: End Time

  The time when the interaction ended.
• InteractionId: integer (int64)
  Title: Interaction ID

  Read Only: true

  The unique identifier of the interaction.
• InteractionNumber: string
  Title: Interaction Number

  Maximum Length: 30

  The alternate key identifier for the interaction.
• LastUpdateDate: string (date-time)
  Title: Last Updated Date

  Read Only: true

  The date when the interaction was last updated.
• LastUpdatedBy: string
  Title: Last Updated By

  Read Only: true

  Maximum Length: 64

  The user who last updated the interaction.
• LastUpdateLogin: string
  Title: Last Update Login

  Read Only: true

  Maximum Length: 32

  The session login of the user who last updated the interaction.
• links: array Links
  Title: Links

  The link relations associated with the resource instance.
• ManuallyLoggedFlag: boolean
  Maximum Length: 1

  Indicates whether the interaction was manually created. If manually created, the value is Y, else the value is N.
• MarketingReferenceId: integer (int64)
  Title: Marketing Reference ID

  A unique identifier used to store a reference to a marketing system deployment number.
• MediaItemId: string
  Title: Media Item ID

  Maximum Length: 255

  The unique identifier for the media item.
• OriginalSystemReference: string
  Title: Original System

  Maximum Length: 255

  The system reference used by the interaction.
• OwnerResourceId: integer (int64)
  Title: Owner Resource ID

  The unique identifier of the owner of the interaction.
• OwnerResourcePartyNumber: string
  Title: Resource Number

  Read Only: true

  Maximum Length: 30

  The alternate key identifier of the owner of the interaction.
• OwnerResourcePartyUniqueName: string
  Title: Resource Name

  Read Only: true

  Maximum Length: 900

  The unique name of the owner of the interaction.
• ParentInteractionId: integer (int64)
  Title: Parent Interaction ID

  The unique identifier of the parent interaction.
• ParentInteractionNumber: string
  Title: Interaction Number

  Read Only: true

  Maximum Length: 30

  The alternate key identifier of the parent interaction.
• PartnerAccountPartyId: integer (int64)
  Title: Partner Account Party Id

  Unique identifier for the child interaction of the partner account.
• Payload: string (byte)
  Title: Payload

  The payload associated with the interaction.
• QueueId: integer (int64)
  Title: Queue ID

  The unique identifier of the interaction queue.
• QueueName: string
  Title: Queue Name

  Read Only: true

  Maximum Length: 400

  The name of the interaction queue.
• QueueNumber: string
  Title: Queue Number

  Maximum Length: 30

  The alternate key identifier for the queue.
• SourceCd: string
  Title: Source CD

  Maximum Length: 30

  A unique identifier used to store a source code reference within the child interaction object.
• SourceCdMeaning: string
  Title: Source Code Meaning

  Read Only: true

  Maximum Length: 255

  Indicates the display value corresponding to the source code lookup for the interaction.
• StartInteractionFlag: boolean
  Title: Start Interaction

  Default Value: true

  Indicates if the interaction should be started if it hasn???t already been started. The default value is True.
• StartTime: string (date-time)
  Title: Start Time

  The time when the interaction started.
• StatusCd: string
  Title: Status

  Maximum Length: 30

  Default Value: ORA_SVC_OPEN

  The code indicating the current status of the interaction. A list of valid values is defined in the lookup ORA_SVC_IM_STATUS_CD.
• StripeCd: string
  Title: Stripe Code

  Maximum Length: 30

  The code indicating the stripe of the interaction. A list of valid values is defined in the lookup ORA_SVC_STRIPE_CD.
• SubstatusCd: string
  Title: Substatus Code

  Maximum Length: 30

  The code indicating the sub-status of the interaction. A list of valid values is defined in the lookup ORA_SVC_IM_CLOSED_SUBSTATUS_CD.
• TopLevelFlag: boolean
  Title: Top Level

  Read Only: true

  Indicates whether an interaction is top level or not. An interaction is top level if the parent interaction identifier is the same as the interaction identifier.
• UpdateFlag: boolean
  Read Only: true

  Indicates if the interaction can be updated by the current user. The default value is true if the user has access to update the interaction.

{
    "type":"object",
    "properties":{
        "CreationDate":{
            "title":"Creation Date",
            "type":"string",
            "description":"The date and time when the interaction was created.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "DirectionCd":{
            "title":"Direction",
            "maxLength":30,
            "type":"string",
            "description":"The code indicating whether the interaction is inbound or outbound. The default value is ORA_SVC_INBOUND, indicating inbound interactions. The value is ORA_SVC_OUTBOUND for outbound interactions.",
            "nullable":false,
            "default":"ORA_SVC_INBOUND",
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "OwnerResourcePartyNumber":{
            "title":"Resource Number",
            "maxLength":30,
            "type":"string",
            "description":"The alternate key identifier of the owner of the interaction.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "SourceCd":{
            "title":"Source CD",
            "maxLength":30,
            "type":"string",
            "description":"A unique identifier used to store a source code reference within the child interaction object.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "InteractionNumber":{
            "title":"Interaction Number",
            "maxLength":30,
            "type":"string",
            "description":"The alternate key identifier for the interaction.",
            "nullable":false,
            "x-queryable":true
        },
        "SubstatusCd":{
            "title":"Substatus Code",
            "maxLength":30,
            "type":"string",
            "description":"The code indicating the sub-status of the interaction. A list of valid values is defined in the lookup ORA_SVC_IM_CLOSED_SUBSTATUS_CD.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "TopLevelFlag":{
            "title":"Top Level",
            "type":"boolean",
            "description":"Indicates whether an interaction is top level or not. An interaction is top level if the parent interaction identifier is the same as the interaction identifier.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "OwnerResourcePartyUniqueName":{
            "title":"Resource Name",
            "maxLength":900,
            "type":"string",
            "description":"The unique name of the owner of the interaction.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "AccountPartyId":{
            "title":"Account ID",
            "type":"integer",
            "description":"The unique identifier of the account associated with the interaction.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "OwnerResourceId":{
            "title":"Owner Resource ID",
            "type":"integer",
            "description":"The unique identifier of the owner of the interaction.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "ContactPartyId":{
            "title":"Contact ID",
            "type":"integer",
            "description":"The unique identifier of the contact associated with the interaction.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "LastUpdatedBy":{
            "title":"Last Updated By",
            "maxLength":64,
            "type":"string",
            "description":"The user who last updated the interaction.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "InteractionId":{
            "title":"Interaction ID",
            "type":"integer",
            "description":"The unique identifier of the interaction.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "CreatedBy":{
            "title":"Created By",
            "maxLength":64,
            "type":"string",
            "description":"The user who created the interaction.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "StartTime":{
            "title":"Start Time",
            "type":"string",
            "description":"The time when the interaction started.",
            "format":"date-time",
            "nullable":true,
            "x-hints":{
                "dependencies":[
                    "StartInteractionFlag"
                ]
            },
            "x-queryable":true
        },
        "QueueId":{
            "title":"Queue ID",
            "type":"integer",
            "description":"The unique identifier of the interaction queue.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "EndInteractionFlag":{
            "title":"End Interaction",
            "type":"boolean",
            "description":"This will set the Endtime attribute  ( to the current time) without changing the interaction status to closed. The default value is false.",
            "nullable":true,
            "x-queryable":false
        },
        "ContactPartyUniqueName":{
            "title":"Contact",
            "maxLength":900,
            "type":"string",
            "description":"The unique contact name of the contact associated with the interaction.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "DeleteFlag":{
            "type":"boolean",
            "description":"Indicates if the interaction can be deleted by the current user. The default value is false.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "ContactPartyNumber":{
            "title":"Contact Number",
            "maxLength":30,
            "type":"string",
            "description":"The alternate key identifier for the contact party.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ParentInteractionId":{
            "title":"Parent Interaction ID",
            "type":"integer",
            "description":"The unique identifier of the parent interaction.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "APPClassificationCd":{
            "title":"Application Classification Code",
            "maxLength":30,
            "type":"string",
            "description":"Application classification of the interaction such as sales, service, human resources, help desk, and so on.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "Payload":{
            "title":"Payload",
            "type":"string",
            "description":"The payload associated with the interaction.",
            "format":"byte",
            "nullable":true,
            "x-queryable":false
        },
        "ChannelShortName":{
            "title":"Channel Code",
            "maxLength":450,
            "type":"string",
            "description":"The interaction channel short name.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "MarketingReferenceId":{
            "title":"Marketing Reference ID",
            "type":"integer",
            "description":"A unique identifier used to store a reference to a marketing system deployment number.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "APPInterfaceTypeCd":{
            "title":"Application Interface Type Code",
            "maxLength":30,
            "type":"string",
            "description":"Application interface used for interaction creation such as Redwood and ADF.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "ChannelTypeCd":{
            "title":"Channel Type",
            "maxLength":30,
            "type":"string",
            "description":"The code indicating the type of the interaction channel.",
            "nullable":false,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "LastUpdateLogin":{
            "title":"Last Update Login",
            "maxLength":32,
            "type":"string",
            "description":"The session login of the user who last updated the interaction.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "Description":{
            "title":"Description",
            "maxLength":1000,
            "type":"string",
            "description":"The description of the child interaction.",
            "nullable":true,
            "x-queryable":true
        },
        "EndTime":{
            "title":"End Time",
            "type":"string",
            "description":"The time when the interaction ended.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "ChannelDisplayName":{
            "title":"Channel Display Name",
            "maxLength":400,
            "type":"string",
            "description":"The name of the interaction channel.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "MediaItemId":{
            "title":"Media Item ID",
            "maxLength":255,
            "type":"string",
            "description":"The unique identifier for the media item.",
            "nullable":true,
            "x-queryable":true
        },
        "ContactPersonId":{
            "title":"Contact Person ID",
            "type":"integer",
            "description":"The unique identifier of the contact person.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "AccountPartyUniqueName":{
            "title":"Account",
            "maxLength":900,
            "type":"string",
            "description":"The unique account name of the account associated with the interaction.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "StartInteractionFlag":{
            "title":"Start Interaction",
            "type":"boolean",
            "description":"Indicates if the interaction should be started if it hasn???t already been started. The default value is True.",
            "nullable":true,
            "default":true,
            "x-queryable":false
        },
        "ChannelId":{
            "title":"Channel ID",
            "type":"integer",
            "description":"The unique identifier of the interaction channel.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":18,
                "dependencies":[
                    "ChannelTypeCd"
                ]
            },
            "x-queryable":true
        },
        "AccountPartyNumber":{
            "title":"Account Number",
            "maxLength":30,
            "type":"string",
            "description":"The alternate key for the account identifier.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "UpdateFlag":{
            "type":"boolean",
            "description":"Indicates if the interaction can be updated by the current user. The default value is true if the user has access to update the interaction.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "SourceCdMeaning":{
            "title":"Source Code Meaning",
            "maxLength":255,
            "type":"string",
            "description":"Indicates the display value corresponding to the source code lookup for the interaction.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "dependencies":[
                    "SourceCd"
                ]
            },
            "x-queryable":true
        },
        "PartnerAccountPartyId":{
            "title":"Partner Account Party Id",
            "type":"integer",
            "description":"Unique identifier for the child interaction of the partner account.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "QueueName":{
            "title":"Queue Name",
            "maxLength":400,
            "type":"string",
            "description":"The name of the interaction queue.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ManuallyLoggedFlag":{
            "maxLength":1,
            "type":"boolean",
            "description":"Indicates whether the interaction was manually created. If manually created, the value is Y, else the value is N.",
            "nullable":true,
            "x-hints":{
                "controlType":"check_box"
            },
            "x-queryable":true
        },
        "AgentHTTPSessionId":{
            "title":"Session ID",
            "maxLength":100,
            "type":"string",
            "description":"The unique identifier for the http session.",
            "nullable":true,
            "x-queryable":true
        },
        "StatusCd":{
            "title":"Status",
            "maxLength":30,
            "type":"string",
            "description":"The code indicating the current status of the interaction. A list of valid values is defined in the lookup ORA_SVC_IM_STATUS_CD.",
            "nullable":false,
            "default":"ORA_SVC_OPEN",
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "OriginalSystemReference":{
            "title":"Original System",
            "maxLength":255,
            "type":"string",
            "description":"The system reference used by the interaction.",
            "nullable":true,
            "x-queryable":true
        },
        "ParentInteractionNumber":{
            "title":"Interaction Number",
            "maxLength":30,
            "type":"string",
            "description":"The alternate key identifier of the parent interaction.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "QueueNumber":{
            "title":"Queue Number",
            "maxLength":30,
            "type":"string",
            "description":"The alternate key identifier for the queue.",
            "nullable":false,
            "x-queryable":true
        },
        "StripeCd":{
            "title":"Stripe Code",
            "maxLength":30,
            "type":"string",
            "description":"The code indicating the stripe of the interaction. A list of valid values is defined in the lookup ORA_SVC_STRIPE_CD.",
            "nullable":false,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "LastUpdateDate":{
            "title":"Last Updated Date",
            "type":"string",
            "description":"The date when the interaction was last updated.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

• Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : link

Type: object

Show Source

• href: string
  Title: hyperlink reference

  The URI to the related resource.
• kind: string
  Title: kind

  Allowed Values: [ "collection", "item", "describe", "other" ]

  The kind of the related resource.
• name: string
  Title: name

  The name of the link to the related resource.
• properties: object properties
• rel: string
  Title: relation

  Allowed Values: [ "self", "lov", "parent", "canonical", "child", "enclosure", "action", "custom" ]

  The name of the relation to the resource instance. Example: self.

{
    "type":"object",
    "properties":{
        "kind":{
            "title":"kind",
            "type":"string",
            "description":"The kind of the related resource.",
            "enum":[
                "collection",
                "item",
                "describe",
                "other"
            ]
        },
        "rel":{
            "title":"relation",
            "type":"string",
            "description":"The name of the relation to the resource instance.  Example: self.",
            "enum":[
                "self",
                "lov",
                "parent",
                "canonical",
                "child",
                "enclosure",
                "action",
                "custom"
            ]
        },
        "name":{
            "title":"name",
            "type":"string",
            "description":"The name of the link to the related resource."
        },
        "href":{
            "title":"hyperlink reference",
            "type":"string",
            "description":"The URI to the related resource."
        },
        "properties":{
            "type":"object",
            "properties":{
                "changeIndicator":{
                    "type":"string",
                    "description":"Change indicator or the ETag value of the resource instance."
                }
            }
        }
    }
}

Nested Schema : properties

Type: object

Show Source

• changeIndicator: string
  Change indicator or the ETag value of the resource instance.

{
    "type":"object",
    "properties":{
        "changeIndicator":{
            "type":"string",
            "description":"Change indicator or the ETag value of the resource instance."
        }
    }
}

Nested Schema : interactions-InteractionData-item-response

Type: object

Show Source

• CreatedBy: string
  Title: Created By

  Maximum Length: 64

  The user who created the interaction data.
• CreationDate: string (date-time)
  Title: Creation Date

  The date when the interaction data was created.
• DeletedFlag: boolean
  Title: Deleted Flag

  Maximum Length: 1

  Indicates whether the interaction data was deleted.
• InteractionDataId: integer (int64)
  Title: Interaction Data Id

  The unique identifier of the interaction data.
• InteractionDataNumber: string
  Title: Interaction Data Number

  Maximum Length: 30

  The alternate identifier of the interaction data.
• InteractionId: integer (int64)
  Title: Interaction Id

  Unique identifier of interaction.
• InteractionNumber: string
  Title: Interaction Number

  Read Only: true

  Maximum Length: 30

  The alternate unique identifier of the interaction.
• LastUpdateDate: string (date-time)
  Title: Last Updated Date

  The date when the interaction data was last updated.
• LastUpdatedBy: string
  Title: Last Updated By

  Maximum Length: 64

  The user who last updated the interaction data.
• LastUpdateLogin: string
  Title: Last Update Login

  Maximum Length: 32

  The login of the user who last updated the interaction data.
• links: array Links
  Title: Links

  The link relations associated with the resource instance.
• TokenId: integer (int64)
  Title: Token Id

  The unique identifier of the token.
• Value: string
  Title: Data Value

  Maximum Length: 4000

  Value of the token.

{
    "type":"object",
    "properties":{
        "LastUpdatedBy":{
            "title":"Last Updated By",
            "maxLength":64,
            "type":"string",
            "description":"The user who last updated the interaction data.",
            "nullable":false,
            "x-hints":{
                "ATTR_INTERNAL_USE":"Y"
            },
            "x-queryable":true
        },
        "CreationDate":{
            "title":"Creation Date",
            "type":"string",
            "description":"The date when the interaction data was created.",
            "format":"date-time",
            "nullable":false,
            "x-hints":{
                "ATTR_INTERNAL_USE":"Y"
            },
            "x-queryable":true
        },
        "CreatedBy":{
            "title":"Created By",
            "maxLength":64,
            "type":"string",
            "description":"The user who created the interaction data.",
            "nullable":false,
            "x-hints":{
                "ATTR_INTERNAL_USE":"Y"
            },
            "x-queryable":true
        },
        "InteractionId":{
            "title":"Interaction Id",
            "type":"integer",
            "description":"Unique identifier of interaction.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "InteractionDataNumber":{
            "title":"Interaction Data Number",
            "maxLength":30,
            "type":"string",
            "description":"The alternate identifier of the interaction data.",
            "nullable":false,
            "x-queryable":true
        },
        "InteractionNumber":{
            "title":"Interaction Number",
            "maxLength":30,
            "type":"string",
            "description":"The alternate unique identifier of the interaction.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "InteractionDataId":{
            "title":"Interaction Data Id",
            "type":"integer",
            "description":"The unique identifier of the interaction data.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "Value":{
            "title":"Data Value",
            "maxLength":4000,
            "type":"string",
            "description":"Value of the token.",
            "nullable":true,
            "x-queryable":true
        },
        "DeletedFlag":{
            "title":"Deleted Flag",
            "maxLength":1,
            "type":"boolean",
            "description":"Indicates whether the interaction data was deleted.",
            "nullable":true,
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "TokenId":{
            "title":"Token Id",
            "type":"integer",
            "description":"The unique identifier of the token.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "LastUpdateDate":{
            "title":"Last Updated Date",
            "type":"string",
            "description":"The date when the interaction data was last updated.",
            "format":"date-time",
            "nullable":false,
            "x-hints":{
                "ATTR_INTERNAL_USE":"Y"
            },
            "x-queryable":true
        },
        "LastUpdateLogin":{
            "title":"Last Update Login",
            "maxLength":32,
            "type":"string",
            "description":"The login of the user who last updated the interaction data.",
            "nullable":true,
            "x-hints":{
                "ATTR_INTERNAL_USE":"Y"
            },
            "x-queryable":true
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

• Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : interactions-InteractionParticipants-item-response

Type: object

Show Source

• ContactPartyId: integer (int64)
  Title: Contact Party ID

  The PartyId of the contact if the participant is a contact.
• ContactPartyNumber: string
  Title: Contact Party Number

  Read Only: true

  Maximum Length: 30

  The party number of the contact if the participant was a contact.
• ContactPartyUniqueName: string
  Title: Contact Unique Name

  Read Only: true

  Maximum Length: 900

  The unique name of the contact if the participant was a contact.
• CreatedBy: string
  Title: Created By

  Read Only: true

  Maximum Length: 64

  The user who added the participant.
• CreationDate: string (date-time)
  Title: Creation Date

  Read Only: true

  The date when the participant was added.
• DurationMinutes: integer (int32)
  Title: Minutes

  The number of minutes the participant was on the conference. You can join, drop, and rejoin the conference.
• Email: string
  Title: Email

  Maximum Length: 128

  The email of the participant.
• EndTime: string (date-time)
  Title: End Time

  The time when the participant left the interaction.
• InteractionId: integer (int64)
  Title: Interaction ID

  The interaction id of the interaction to which the participant belongs.
• InteractionNumber: string
  Title: Interaction Number

  Read Only: true

  Maximum Length: 30
• InteractionParticipantId: integer (int64)
  Title: Participant ID

  Read Only: true

  The auto-generated number and primary key for this participant.
• InteractionParticipantNumber: string
  Title: Participant Number

  Maximum Length: 30

  The public unique identifier for the Interaction Participant.
• Json: string (byte)
  Title: JSON

  The JSON String used for customization.
• LastUpdateDate: string (date-time)
  Title: Last Updated Date

  Read Only: true

  The date when the participant was last updated.
• LastUpdatedBy: string
  Title: Last Updated By

  Read Only: true

  Maximum Length: 64

  The user who last updated the participant.
• LastUpdateLogin: string
  Title: Last Update Login

  Read Only: true

  Maximum Length: 32

  The system login reference of the last user to update the participant.
• links: array Links
  Title: Links

  The link relations associated with the resource instance.
• ObjectVersionNumber: integer (int32)
  Title: Object Version Number

  The version of the participant record.
• OriginalSystemReference: string
  Title: Original System Reference

  Maximum Length: 255

  Specifies the original system reference if record was imported.
• ParticipantName: string
  Title: Name

  Maximum Length: 128

  The name from the web conference. Does not necessarily tie to Fusion data.
• ParticipantTypeCd: string
  Title: Participant Type Code

  Maximum Length: 30

  The type of participant. The value is sourced from the lookup ORA_SVC_PARTICIPANT_TYPE_CD.
• Phone: string
  Title: Phone

  Maximum Length: 128

  The phone number of the participant.
• ResourcePartyId: integer (int64)
  Title: Resource Party ID

  The party Id of the resource if the participant is a resource.
• ResourcePartyNumber: string
  Title: Resource Party Number

  Read Only: true

  Maximum Length: 30

  The party number of the resource if the participant was a resource.
• ResourcePartyUniqueName: string
  Title: Resource Unique Name

  Read Only: true

  Maximum Length: 900

  The unique name of the resource if the participant was a resource.
• StartTime: string (date-time)
  Title: Start Time

  The time when the participant joined the interaction.

{
    "type":"object",
    "properties":{
        "CreationDate":{
            "title":"Creation Date",
            "type":"string",
            "description":"The date when the participant was added.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "Email":{
            "title":"Email",
            "maxLength":128,
            "type":"string",
            "description":"The email of the participant.",
            "nullable":true,
            "x-queryable":true
        },
        "InteractionParticipantId":{
            "title":"Participant ID",
            "type":"integer",
            "description":"The auto-generated number and primary key for this participant.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "EndTime":{
            "title":"End Time",
            "type":"string",
            "description":"The time when the participant left the interaction.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "ParticipantName":{
            "title":"Name",
            "maxLength":128,
            "type":"string",
            "description":"The name from the web conference. Does not necessarily tie to Fusion data.",
            "nullable":true,
            "x-queryable":true
        },
        "ParticipantTypeCd":{
            "title":"Participant Type Code",
            "maxLength":30,
            "type":"string",
            "description":"The type of participant. The value is sourced from the lookup ORA_SVC_PARTICIPANT_TYPE_CD.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "InteractionParticipantNumber":{
            "title":"Participant Number",
            "maxLength":30,
            "type":"string",
            "description":"The public unique identifier for the Interaction Participant.",
            "nullable":false,
            "x-queryable":true
        },
        "InteractionNumber":{
            "title":"Interaction Number",
            "maxLength":30,
            "type":"string",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ObjectVersionNumber":{
            "title":"Object Version Number",
            "type":"integer",
            "description":"The version of the participant record.",
            "format":"int32",
            "nullable":false,
            "x-hints":{
                "precision":9
            },
            "x-queryable":true
        },
        "Phone":{
            "title":"Phone",
            "maxLength":128,
            "type":"string",
            "description":"The phone number of the participant.",
            "nullable":true,
            "x-queryable":true
        },
        "ResourcePartyNumber":{
            "title":"Resource Party Number",
            "maxLength":30,
            "type":"string",
            "description":"The party number of the resource if the participant was a resource.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "ContactPartyId":{
            "title":"Contact Party ID",
            "type":"integer",
            "description":"The PartyId of the contact if the participant is a contact.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "LastUpdatedBy":{
            "title":"Last Updated By",
            "maxLength":64,
            "type":"string",
            "description":"The user who last updated the participant.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "CreatedBy":{
            "title":"Created By",
            "maxLength":64,
            "type":"string",
            "description":"The user who added the participant.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "InteractionId":{
            "title":"Interaction ID",
            "type":"integer",
            "description":"The interaction id of the interaction to which the participant belongs.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "DurationMinutes":{
            "title":"Minutes",
            "type":"integer",
            "description":"The number of minutes the participant was on the conference. You can join, drop, and rejoin the conference.",
            "format":"int32",
            "nullable":true,
            "x-hints":{
                "precision":9
            },
            "x-queryable":true
        },
        "OriginalSystemReference":{
            "title":"Original System Reference",
            "maxLength":255,
            "type":"string",
            "description":"Specifies the original system reference if record was imported.",
            "nullable":true,
            "x-queryable":true
        },
        "StartTime":{
            "title":"Start Time",
            "type":"string",
            "description":"The time when the participant joined the interaction.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "Json":{
            "title":"JSON",
            "type":"string",
            "description":"The JSON String used for customization.",
            "format":"byte",
            "nullable":true,
            "x-queryable":false
        },
        "ContactPartyUniqueName":{
            "title":"Contact Unique Name",
            "maxLength":900,
            "type":"string",
            "description":"The unique name of the contact if the participant was a contact.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "ContactPartyNumber":{
            "title":"Contact Party Number",
            "maxLength":30,
            "type":"string",
            "description":"The party number of the contact if the participant was a contact.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ResourcePartyUniqueName":{
            "title":"Resource Unique Name",
            "maxLength":900,
            "type":"string",
            "description":"The unique name of the resource if the participant was a resource.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "ResourcePartyId":{
            "title":"Resource Party ID",
            "type":"integer",
            "description":"The party Id of the resource if the participant is a resource.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "LastUpdateDate":{
            "title":"Last Updated Date",
            "type":"string",
            "description":"The date when the participant was last updated.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "LastUpdateLogin":{
            "title":"Last Update Login",
            "maxLength":32,
            "type":"string",
            "description":"The system login reference of the last user to update the participant.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

• Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : interactions-interactionReferences-item-response

Type: object

Show Source

• CreatedBy: string
  Title: Created By

  Read Only: true

  Maximum Length: 64

  The user who created the reference.
• CreationDate: string (date-time)
  Title: Creation Date

  Read Only: true

  The date and time when the reference was created.
• DeleteFlag: boolean
  Read Only: true

  Indicates if the interaction reference can be deleted by the current user. The default value is false.
• InteractionId: integer (int64)
  Title: Interaction ID

  The unique identifier of the interaction reference.
• InteractionNumber: string
  Title: Interaction Number

  Maximum Length: 30

  The alternate key identifier for the interaction.
• LastUpdateDate: string (date-time)
  Title: Last Updated Date

  Read Only: true

  The date and time when the reference was last updated.
• LastUpdatedBy: string
  Title: Last Updated By

  Read Only: true

  Maximum Length: 64

  The user who last updated the reference.
• LastUpdateLogin: string
  Title: Last Update Login

  Read Only: true

  Maximum Length: 32

  The session login of the user who last updated the reference.
• links: array Links
  Title: Links

  The link relations associated with the resource instance.
• ObjectId: integer (int64)
  Title: Object ID

  The unique identifier of the object associated with the interaction reference.
• ObjectNumber: string
  Title: Reference Number

  Read Only: true

  Maximum Length: 255

  The alternate key identifier of the object associated with the interaction reference.
• ObjectTypeCd: string
  Title: Object Type

  Maximum Length: 30

  The code indicating the type of the object present in the interaction reference. A list of valid values is defined in the lookup ORA_SVC_IM_REF_OBJECT_TYPE_CD.
• ReferenceId: integer (int64)
  Title: Reference ID

  Read Only: true

  The unique identifier used for integration with external systems.
• UpdateFlag: boolean
  Read Only: true

  Indicates if the interaction reference can be updated by the current user. The default value is true if the user has access to update the interaction reference.

{
    "type":"object",
    "properties":{
        "LastUpdatedBy":{
            "title":"Last Updated By",
            "maxLength":64,
            "type":"string",
            "description":"The user who last updated the reference.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "CreationDate":{
            "title":"Creation Date",
            "type":"string",
            "description":"The date and time when the reference was created.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "CreatedBy":{
            "title":"Created By",
            "maxLength":64,
            "type":"string",
            "description":"The user who created the reference.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "InteractionId":{
            "title":"Interaction ID",
            "type":"integer",
            "description":"The unique identifier of the interaction reference.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "ObjectNumber":{
            "title":"Reference Number",
            "maxLength":255,
            "type":"string",
            "description":"The alternate key identifier of the object associated with the interaction reference.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "ObjectId":{
            "title":"Object ID",
            "type":"integer",
            "description":"The unique identifier of the object associated with the interaction reference.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "DeleteFlag":{
            "type":"boolean",
            "description":"Indicates if the interaction reference can be deleted by the current user. The default value is false.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "InteractionNumber":{
            "title":"Interaction Number",
            "maxLength":30,
            "type":"string",
            "description":"The alternate key identifier for the interaction.",
            "nullable":false,
            "x-queryable":true
        },
        "UpdateFlag":{
            "type":"boolean",
            "description":"Indicates if the interaction reference can be updated by the current user. The default value is true if the user has access to update the interaction reference.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "ReferenceId":{
            "title":"Reference ID",
            "type":"integer",
            "description":"The unique identifier used for integration with external systems.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "ObjectTypeCd":{
            "title":"Object Type",
            "maxLength":30,
            "type":"string",
            "description":"The code indicating the type of the object present in the interaction reference. A list of valid values is defined in the lookup ORA_SVC_IM_REF_OBJECT_TYPE_CD.",
            "nullable":false,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "LastUpdateDate":{
            "title":"Last Updated Date",
            "type":"string",
            "description":"The date and time when the reference was last updated.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "LastUpdateLogin":{
            "title":"Last Update Login",
            "maxLength":32,
            "type":"string",
            "description":"The session login of the user who last updated the reference.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

• Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : interactions-smartActions-item-response

Type: object

Show Source

• ActionIntent: string (byte)
  Title: Action Intent

  JSON object that describes what an action does and what context data can be passed to the action.
• ConfirmationMessage: string
  Title: Confirmation Message

  Maximum Length: 4000

  A message to seek confirmation for the action being performed.
• ContentType: string
  Title: Content Type

  Maximum Length: 50

  The content type to use when invoking the REST endpoint.
• DisplayLabel: string
  Title: Action Name

  Maximum Length: 256

  Consumer-friendly action name.
• Entity: string
  Title: Parent Entity

  Maximum Length: 150

  REST Resources the action belongs to.
• Href: string
  Title: REST Endpoint

  Maximum Length: 1024

  The REST endpoint to perform the action.
• IncludedInApplication: string
  Title: Included in Application

  Maximum Length: 512

  List of applications that this action can be used in.
• links: array Links
  Title: Links

  The link relations associated with the resource instance.
• MassActionFlag: boolean
  Title: Mass Action

  Maximum Length: 1

  Boolean type indicating if this action can be mass processed.
• Method: string
  Title: HTTP Method

  Maximum Length: 15

  HTTP method to use with HREF.
• ObjectFunctionName: string
  Title: Object Function

  Maximum Length: 64

  The object function associated with the smart action.
• PageType: string
  Title: Page Type

  Maximum Length: 256

  The list of pages that this action can be used in.
• SmartSuggestFlag: boolean
  Title: Smart Suggest

  Maximum Length: 1

  Indicates if smart suggest is enabled for the action.
• SystemActionFlag: boolean
  Title: System Action

  Maximum Length: 1

  Boolean type indicating if the action is seeded or custom.
• UpdateOfAttributes: string
  Title: Attributes to Update

  Maximum Length: 512

  Attributes to be updated when the Actions UI is launched.
• UserActionId: integer (int64)
  Title: User Action ID

  Uniquely identifies the action. For internal use.
• UserActionName: string
  Title: Action Name

  Maximum Length: 256

  Uniquely identifies the action with a name. For internal use.
• UserActionNavigation: array Smart Action User Interface Definitions
  Title: Smart Action User Interface Definitions

  UI navigation metadata striped by app usage.
• UserActionRank: integer (int64)
  Title: Priority

  Number to indicate priority of the action.
• UserActionRequestPayload: array Smart Action REST Payload Definitions
  Title: Smart Action REST Payload Definitions

  If an LOV required for constructing a request payload needs to post data, the payload metadata is stored here.
• UserActionURLBinding: array Smart Action User Interface Definitions
  Title: Smart Action User Interface Definitions

  Binding metadata for a variable in the URL.

{
    "type":"object",
    "properties":{
        "SmartSuggestFlag":{
            "title":"Smart Suggest",
            "maxLength":1,
            "type":"boolean",
            "description":"Indicates if smart suggest is enabled for the action.",
            "nullable":true,
            "x-queryable":true
        },
        "Entity":{
            "title":"Parent Entity",
            "maxLength":150,
            "type":"string",
            "description":"REST Resources the action belongs to.",
            "nullable":true,
            "x-queryable":true
        },
        "ContentType":{
            "title":"Content Type",
            "maxLength":50,
            "type":"string",
            "description":"The content type to use when invoking the REST endpoint.",
            "nullable":true,
            "x-queryable":true
        },
        "UserActionURLBinding":{
            "title":"Smart Action User Interface Definitions",
            "type":"array",
            "description":"Binding metadata for a variable in the URL.",
            "items":{
                "$ref":"#/components/schemas/interactions-smartActions-UserActionURLBinding-item-response"
            }
        },
        "MassActionFlag":{
            "title":"Mass Action",
            "maxLength":1,
            "type":"boolean",
            "description":"Boolean type indicating if this action can be mass processed.",
            "nullable":true,
            "x-queryable":true
        },
        "IncludedInApplication":{
            "title":"Included in Application",
            "maxLength":512,
            "type":"string",
            "description":"List of applications that this action can be used in.",
            "nullable":true,
            "x-queryable":true
        },
        "UserActionNavigation":{
            "title":"Smart Action User Interface Definitions",
            "type":"array",
            "description":"UI navigation metadata striped by app usage.",
            "items":{
                "$ref":"#/components/schemas/interactions-smartActions-UserActionNavigation-item-response"
            }
        },
        "Href":{
            "title":"REST Endpoint",
            "maxLength":1024,
            "type":"string",
            "description":"The REST endpoint to perform the action.",
            "nullable":true,
            "x-queryable":true
        },
        "Method":{
            "title":"HTTP Method",
            "maxLength":15,
            "type":"string",
            "description":"HTTP method to use with HREF.",
            "nullable":true,
            "x-queryable":true
        },
        "DisplayLabel":{
            "title":"Action Name",
            "maxLength":256,
            "type":"string",
            "description":"Consumer-friendly action name.",
            "nullable":false,
            "x-queryable":true
        },
        "UserActionName":{
            "title":"Action Name",
            "maxLength":256,
            "type":"string",
            "description":"Uniquely identifies the action with a name. For internal use.",
            "nullable":false,
            "x-queryable":true
        },
        "UserActionId":{
            "title":"User Action ID",
            "type":"integer",
            "description":"Uniquely identifies the action. For internal use.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "UserActionRank":{
            "title":"Priority",
            "type":"integer",
            "description":"Number to indicate priority of the action.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":10
            },
            "x-queryable":true
        },
        "SystemActionFlag":{
            "title":"System Action",
            "maxLength":1,
            "type":"boolean",
            "description":"Boolean type indicating if the action is seeded or custom.",
            "nullable":true,
            "x-queryable":true
        },
        "ConfirmationMessage":{
            "title":"Confirmation Message",
            "maxLength":4000,
            "type":"string",
            "description":"A message to seek confirmation for the action being performed.",
            "nullable":true,
            "x-queryable":true
        },
        "UserActionRequestPayload":{
            "title":"Smart Action REST Payload Definitions",
            "type":"array",
            "description":"If an LOV required for constructing a request payload needs to post data, the payload metadata is stored here.",
            "items":{
                "$ref":"#/components/schemas/interactions-smartActions-UserActionRequestPayload-item-response"
            }
        },
        "UpdateOfAttributes":{
            "title":"Attributes to Update",
            "maxLength":512,
            "type":"string",
            "description":"Attributes to be updated when the Actions UI is launched.",
            "nullable":true,
            "x-queryable":true
        },
        "ActionIntent":{
            "title":"Action Intent",
            "type":"string",
            "description":"JSON object that describes what an action does and what context data can be passed to the action.",
            "format":"byte",
            "nullable":true,
            "x-queryable":false
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "ObjectFunctionName":{
            "title":"Object Function",
            "maxLength":64,
            "type":"string",
            "description":"The object function associated with the smart action.",
            "nullable":true,
            "x-queryable":true
        },
        "PageType":{
            "title":"Page Type",
            "maxLength":256,
            "type":"string",
            "description":"The list of pages that this action can be used in.",
            "nullable":true,
            "x-queryable":true
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

• Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : Smart Action User Interface Definitions

Type: array

Title: Smart Action User Interface Definitions

UI navigation metadata striped by app usage.

Show Source

• Array of: object interactions-smartActions-UserActionNavigation-item-response

{
    "title":"Smart Action User Interface Definitions",
    "type":"array",
    "description":"UI navigation metadata striped by app usage.",
    "items":{
        "$ref":"#/components/schemas/interactions-smartActions-UserActionNavigation-item-response"
    }
}

Nested Schema : Smart Action REST Payload Definitions

Type: array

Title: Smart Action REST Payload Definitions

If an LOV required for constructing a request payload needs to post data, the payload metadata is stored here.

Show Source

• Array of: object interactions-smartActions-UserActionRequestPayload-item-response

{
    "title":"Smart Action REST Payload Definitions",
    "type":"array",
    "description":"If an LOV required for constructing a request payload needs to post data, the payload metadata is stored here.",
    "items":{
        "$ref":"#/components/schemas/interactions-smartActions-UserActionRequestPayload-item-response"
    }
}

Nested Schema : Smart Action User Interface Definitions

Type: array

Title: Smart Action User Interface Definitions

Binding metadata for a variable in the URL.

Show Source

• Array of: object interactions-smartActions-UserActionURLBinding-item-response

{
    "title":"Smart Action User Interface Definitions",
    "type":"array",
    "description":"Binding metadata for a variable in the URL.",
    "items":{
        "$ref":"#/components/schemas/interactions-smartActions-UserActionURLBinding-item-response"
    }
}

Nested Schema : interactions-smartActions-UserActionNavigation-item-response

Type: object

Show Source

• links: array Links
  Title: Links

  The link relations associated with the resource instance.
• SystemActionFlag: boolean
  Title: System Action

  Maximum Length: 1

  Default Value: false

  Boolean value indicating if the action is seeded or custom.
• UserActionNavAppUsage: string
  Title: Application Usage

  Maximum Length: 50

  Application usage.
• UserActionNavBody: string
  Title: Navigation Metadata

  Maximum Length: 1000

  Metadata of the navigation as needed for the specific usage.
• UserActionNavId: integer (int64)
  Title: Primary Key

  Primary key for the user action navigation.
• UserActionNavType: string
  Title: Navigation Type

  Maximum Length: 100

  Provision for having multiple navigation flows for a given usage.

{
    "type":"object",
    "properties":{
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "SystemActionFlag":{
            "title":"System Action",
            "maxLength":1,
            "type":"boolean",
            "description":"Boolean value indicating if the action is seeded or custom.",
            "nullable":true,
            "default":false,
            "x-queryable":true
        },
        "UserActionNavId":{
            "title":"Primary Key",
            "type":"integer",
            "description":"Primary key for the user action navigation.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "UserActionNavType":{
            "title":"Navigation Type",
            "maxLength":100,
            "type":"string",
            "description":"Provision for having multiple navigation flows for a given usage.",
            "nullable":false,
            "x-queryable":true
        },
        "UserActionNavBody":{
            "title":"Navigation Metadata",
            "maxLength":1000,
            "type":"string",
            "description":"Metadata of the navigation as needed for the specific usage.",
            "nullable":true,
            "x-queryable":true
        },
        "UserActionNavAppUsage":{
            "title":"Application Usage",
            "maxLength":50,
            "type":"string",
            "description":"Application usage.",
            "nullable":false,
            "x-queryable":true
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

• Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : interactions-smartActions-UserActionRequestPayload-item-response

Type: object

Show Source

• Binding: string
  Title: Payload Value Binding Type

  Maximum Length: 64

  Indicates the binding type of the value.
• links: array Links
  Title: Links

  The link relations associated with the resource instance.
• MandatoryFlag: boolean
  Title: Mandatory

  Maximum Length: 1

  Boolean value indicating if the payload is mandatory.
• RequestPayloadId: integer (int64)
  Uniquely identifies the payload for smart actions. For internal use.
• RequestPayloadName: string
  Title: Request Payload Attribute Name

  Maximum Length: 256

  The key in the Key Value pair that forms the payload.
• SmartSuggestPath: string
  Title: Smart Suggest Path

  Maximum Length: 2048

  The path used for smart suggest.
• SystemActionFlag: boolean
  Title: System Action

  Maximum Length: 1

  Default Value: false

  Boolean value.
• Value: string
  Title: Request Payload Attribute Value

  Maximum Length: 1000

  The value in the Key Value pair that forms the payload.
• ValueStruct: string
  Title: Payload Value Structure

  Maximum Length: 20

  If the value in the Key Value pair isn't a single value, this would be set.

{
    "type":"object",
    "properties":{
        "Binding":{
            "title":"Payload Value Binding Type",
            "maxLength":64,
            "type":"string",
            "description":"Indicates the binding type of the value.",
            "nullable":true,
            "x-queryable":true
        },
        "SystemActionFlag":{
            "title":"System Action",
            "maxLength":1,
            "type":"boolean",
            "description":"Boolean value.",
            "nullable":true,
            "default":false,
            "x-queryable":true
        },
        "ValueStruct":{
            "title":"Payload Value Structure",
            "maxLength":20,
            "type":"string",
            "description":"If the value in the Key Value pair isn't a single value, this would be set.",
            "nullable":true,
            "x-queryable":true
        },
        "Value":{
            "title":"Request Payload Attribute Value",
            "maxLength":1000,
            "type":"string",
            "description":"The value in the Key Value pair that forms the payload.",
            "nullable":true,
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "SmartSuggestPath":{
            "title":"Smart Suggest Path",
            "maxLength":2048,
            "type":"string",
            "description":"The path used for smart suggest.",
            "nullable":true,
            "x-queryable":true
        },
        "RequestPayloadId":{
            "type":"integer",
            "description":"Uniquely identifies the payload for smart actions. For internal use.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "RequestPayloadName":{
            "title":"Request Payload Attribute Name",
            "maxLength":256,
            "type":"string",
            "description":"The key in the Key Value pair that forms the payload.",
            "nullable":false,
            "x-queryable":true
        },
        "MandatoryFlag":{
            "title":"Mandatory",
            "maxLength":1,
            "type":"boolean",
            "description":"Boolean value indicating if the payload is mandatory.",
            "nullable":true,
            "x-queryable":true
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

• Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : interactions-smartActions-UserActionURLBinding-item-response

Type: object

Show Source

• Binding: string
  Title: URL Binding Type

  Maximum Length: 64

  This is a hint for processing the Url Binding runtime.
• links: array Links
  Title: Links

  The link relations associated with the resource instance.
• SystemActionFlag: boolean
  Title: System Action

  Maximum Length: 1

  Default Value: false

  Boolean indicator.
• URLBindingId: integer (int64)
  Uniquely identifies the URL Bind for smart actions. For internal use.
• URLBindingName: string
  Title: URL Binding Parameter Name

  Maximum Length: 256

  For action REST endpoints that require runtime binding, this is the key in the key value pair.
• Value: string
  Title: URL Binding Parameter Value

  Maximum Length: 1000

  For action REST endpoints that require runtime binding, this is the value in the key value pair.

{
    "type":"object",
    "properties":{
        "Binding":{
            "title":"URL Binding Type",
            "maxLength":64,
            "type":"string",
            "description":"This is a hint for processing the Url Binding runtime.",
            "nullable":true,
            "x-queryable":true
        },
        "Value":{
            "title":"URL Binding Parameter Value",
            "maxLength":1000,
            "type":"string",
            "description":"For action REST endpoints that require runtime binding, this is the value in the key value pair.",
            "nullable":true,
            "x-queryable":true
        },
        "URLBindingId":{
            "type":"integer",
            "description":"Uniquely identifies the URL Bind for smart actions. For internal use.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "SystemActionFlag":{
            "title":"System Action",
            "maxLength":1,
            "type":"boolean",
            "description":"Boolean indicator.",
            "nullable":true,
            "default":false,
            "x-queryable":true
        },
        "URLBindingName":{
            "title":"URL Binding Parameter Name",
            "maxLength":256,
            "type":"string",
            "description":"For action REST endpoints that require runtime binding, this is the key in the key value pair.",
            "nullable":false,
            "x-queryable":true
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

• Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Links

ApplicationClassificationCdLookup

Operation: /fscmRestApi/resources/11.13.18.05/standardLookupsLOV

Parameters:

• finder: LookupTypeFinder%3BLookupType%3DORA_SVC_MCA_APPL_CLASSIF_CD

The following properties are defined on the LOV link relation:

• Source Attribute: APPClassificationCd; Target Attribute: LookupCode
• Display Attribute: Meaning

ApplicationInterfaceLookup

Operation: /fscmRestApi/resources/11.13.18.05/standardLookupsLOV

Parameters:

• finder: LookupTypeFinder%3BLookupType%3DORA_SVC_APP_INTERFACE_TYPE_CD

The following properties are defined on the LOV link relation:

• Source Attribute: APPInterfaceTypeCd; Target Attribute: LookupCode
• Display Attribute: Meaning

ChannelIdByChannelType

Operation: /crmRestApi/resources/11.13.18.05/channels

Parameters:

• finder: DefaultChannelByTypeFinder%3BChannelTypeCd%3D{ChannelTypeCd}

The list of values indicating the channel type.

The following properties are defined on the LOV link relation:

• Source Attribute: ChannelTypeCd; Target Attribute: ChannelTypeCd
• Display Attribute: ChannelTypeCd

DirectionCdLookup

Operation: /fscmRestApi/resources/11.13.18.05/standardLookupsLOV

Parameters:

• finder: LookupTypeFinder%3BLookupType%3DORA_SVC_IM_DIRECTION_CD

The list of values indicating the interaction direction.

The following properties are defined on the LOV link relation:

• Source Attribute: DirectionCd; Target Attribute: LookupCode
• Display Attribute: Meaning

InteractionData

Operation: /crmRestApi/resources/11.13.18.05/interactions/{InteractionId}/child/InteractionData

Parameters:

• InteractionId: $request.path.InteractionId

The interaction data is used to add contextual data for an interaction.

InteractionParticipants

Operation: /crmRestApi/resources/11.13.18.05/interactions/{InteractionId}/child/InteractionParticipants

Parameters:

• InteractionId: $request.path.InteractionId

The interaction participant resource is used to view, create, and update participants in an interaction, usually a web conference.

SourceCdLOV

Operation: /fscmRestApi/resources/11.13.18.05/standardLookupsLOV

Parameters:

• finder: LookupTypeFinder%3BLookupType%3DORA_SVC_INTERACT_SOURCE_CD

The list of values indicating the interaction source.

The following properties are defined on the LOV link relation:

• Source Attribute: SourceCd; Target Attribute: LookupCode
• Display Attribute: Meaning

StatusCdLookup

Operation: /fscmRestApi/resources/11.13.18.05/standardLookupsLOV

Parameters:

• finder: LookupTypeFinder%3BLookupType%3DORA_SVC_IM_STATUS_CD

The list of values indicating the interaction status.

The following properties are defined on the LOV link relation:

• Source Attribute: StatusCd; Target Attribute: LookupCode
• Display Attribute: Meaning

StripeCdLOV

Operation: /fscmRestApi/resources/11.13.18.05/standardLookupsLOV

Parameters:

• finder: LookupTypeFinder%3BLookupType%3DORA_SVC_STRIPE_CD

The list of values indicating the interaction stripe.

The following properties are defined on the LOV link relation:

• Source Attribute: StripeCd; Target Attribute: LookupCode
• Display Attribute: Meaning

SubStatusCdLOV

Operation: /fscmRestApi/resources/11.13.18.05/standardLookupsLOV

Parameters:

• finder: LookupTypeFinder%3BLookupType%3DORA_SVC_IM_CLOSED_SUBSTATUS_CD

The list of values indicating the interaction substatus.

The following properties are defined on the LOV link relation:

• Source Attribute: SubstatusCd; Target Attribute: LookupCode
• Display Attribute: Meaning

YesNoLookup

Operation: /fscmRestApi/resources/11.13.18.05/standardLookupsLOV

Parameters:

• finder: LookupTypeFinder%3BLookupType%3DYES_NO

The list of values indicating whether the interaction was manually created such as Y and N.

The following properties are defined on the LOV link relation:

• Source Attribute: ManuallyLoggedFlag; Target Attribute: LookupCode
• Display Attribute: Meaning

childInteractions

Operation: /crmRestApi/resources/11.13.18.05/interactions/{InteractionId}/child/childInteractions

Parameters:

• InteractionId: $request.path.InteractionId

The child interaction resource is used to view, create, and update all the child interactions associated with the current interaction.

interactionReferences

Operation: /crmRestApi/resources/11.13.18.05/interactions/{InteractionId}/child/interactionReferences

Parameters:

• InteractionId: $request.path.InteractionId

The interaction references resource is used to view, create, and update the association between an interaction and another business object, for example Service Requests. The supported business objects and their codes are Activities (ZMM_ACTIVITIES), Opportunities (MOO_OPTY), Work Orders (SVC_WORK_ORDERS), Service Requests (SVC_SERVICE_REQUESTS), and Leads (MKL_LM_LEADS).

smartActions

Operation: /crmRestApi/resources/11.13.18.05/interactions/{InteractionId}/child/smartActions

Parameters:

• InteractionId: $request.path.InteractionId

This VO stores the endpoint and security details for every user action.

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Examples

The following example shows how to update an interaction by submitting a PATCH request on the REST resource.

Request Header Example

The following shows an example of the request header.

PATCH /crmRestApi/resources/11.13.18.05/interactions/300100095824217

Response Header Example

The following shows an example of the response header.

HTTP/1.1 200 OK
Date: Fri, 03 Mar 2017 12:17:00 GMT
Server: Oracle-HTTP-Server-11g
Content-Type: application/vnd.oracle.adf.resourceitem+json
Content-Language: en

Request Body Example

The following shows an example of the request body in JSON format.

{
"Description": "Sent SrMessage again"
}

Response Body Example

The following shows an example of the response body in JSON format.

{
  "InteractionId" : 300100095824217,
  "ParentInteractionId" : 300100095824217,
  "TopLevelFlag" : "true",
  "Description" : "Sent SrMessage again",
  "ChannelId" : 1,
  "ChannelDisplayName" : "Web (Seeded)",
  "ChannelTypeCd" : "ORA_SVC_WEB",
  "AccountPartyId" : null,
  "AccountPartyUniqueName" : null,
  "ContactPartyId" : null,
  "ContactPartyUniqueName" : null,
  "QueueId" : null,
  "QueueName" : null,
  "OwnerResourceId" : null,
  "OwnerResourcePartyUniqueName" : null,
  "StartTime" : "2017-03-03T04:01:13-08:00",
  "EndTime" : null,
  "StatusCd" : "ORA_SVC_OPEN",
  "OriginalSystemReference" : null,
  "CreatedBy" : "SALES_ADMIN",
  "CreationDate" : "2017-03-03T04:01:13-08:00",
  "LastUpdatedBy" : "SALES_ADMIN",
  "LastUpdateDate" : "2017-03-03T04:17:00-08:00",
  "LastUpdateLogin" : "49D1E72BFAA41BD9E0530E8EF50AC119",
  "DirectionCd" : "ORA_SVC_INBOUND",
  "StripeCd" : "ORA_SVC_CRM",
  "links" : [ {
    "rel" : "self",
    "href" : "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/interactions/300100095824217",
    "name" : "interactions",
    "kind" : "item",
    "properties" : {
      "changeIndicator" : "ACED0005737200136A6176612E7574696C2E41727261794C6973747881D21D99C7619D03000149000473697A65787000000001770400000006737200116A6176612E6C616E672E496E746567657212E2A0A4F781873802000149000576616C7565787200106A6176612E6C616E672E4E756D62657286AC951D0B94E08B020000787200106A6176612E6C616E672E4F626A656374000000000000000000000078700000000278"
    }
  }, {
    "rel" : "canonical",
    "href" : "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/interactions/300100095824217",
    "name" : "interactions",
    "kind" : "item"
  }, {
    "rel" : "lov",
    "href" : "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/interactions/300100095824217/lov/DirectionCdLookup",
    "name" : "DirectionCdLookup",
    "kind" : "collection"
  }, {
    "rel" : "lov",
    "href" : "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/interactions/300100095824217/lov/StatusCdLookup",
    "name" : "StatusCdLookup",
    "kind" : "collection"
  }, {
    "rel" : "lov",
    "href" : "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/interactions/300100095824217/lov/ChannelIdByChannelType",
    "name" : "ChannelIdByChannelType",
    "kind" : "collection"
  }, {
    "rel" : "child",
    "href" : "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/interactions/300100095824217/child/childInteractions",
    "name" : "childInteractions",
    "kind" : "collection"
  }, {
    "rel" : "child",
    "href" : "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/interactions/300100095824217/child/interactionReferences",
    "name" : "interactionReferences",
    "kind" : "collection"
  }, {
    "rel" : "enclosure",
    "href" : "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/interactions/300100095824217/enclosure/Payload",
    "name" : "Payload",
    "kind" : "other"
  } ]
}

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