1. REST API for Sales and Fusion Service in Oracle Fusion Cloud Customer Experience
  2. Tasks
  3. Service Requests
  4. Service Requests v1

Get all service requests with contacts

get

/api/boss/data/objects/ora/cxServiceCore/srMgmt/v1/serviceRequests/$views/serviceRequestContacts

Request

Query Parameters
  • Restricts the resource fields. Only the specified fields and mandatory system fields are returned.
  • The resource collection will be queried using the specified filter condition.
  • Restricts the number of resource items returned inside the resource collection. If the limit exceeds the resource count then the framework will only return the available resource items.
    Default Value: 25
  • Defines the starting position of the resource collection. If offset exceeds the resource count then no resource items are returned.
    Default Value: 0
  • Orders a resource collection based on the specified fields. The parameter value is a comma-separated string of field names, each optionally followed by a colon and "asc" (default) or "desc".

There's no request body for this operation.

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Response

Default Response

Successful response of retrieving view serviceRequestContacts for resource Service Requests
Body ()
Root Schema : serviceRequests_view-serviceRequestContacts
Match All
Show Source
Nested Schema : __collection_context
Type: object
Show Source
Nested Schema : serviceRequests_view-serviceRequestContacts-allOf[1]
Type: object
Show Source
Nested Schema : items
Type: array
Show Source
Nested Schema : items
Match All
Show Source
Nested Schema : __busObj_context
Type: object
Show Source
Nested Schema : items-allOf[1]
Type: object
Show Source
Nested Schema : $context
Type: object
Show Source
Nested Schema : links
Type: object
Read Only: true
Show Source
Nested Schema : $self
Type: object
Show Source
Nested Schema : contacts
Match All
Show Source
Nested Schema : contacts-allOf[1]
Type: object
Show Source
Nested Schema : items
Type: array
Show Source
Nested Schema : items
Match All
Show Source
Nested Schema : items-allOf[1]
Type: object
Show Source
Nested Schema : accessLevelCode
Match All
The access level granted to the service request contact.
Show Source
  • Title: Access Level
    Read Only: true
    The access level granted to the service request contact.
  • Allowed Values: [ "ORA_SVC_NO_SR_ACCESS", "ORA_SVC_REG_SR_ACCESS" ]
Nested Schema : contact
Match All
Show Source
Nested Schema : contactTypeCode
Match All
The service request contact type such as Customer or Partner.
Show Source
  • Title: Contact Type
    Read Only: true
    The service request contact type such as Customer or Partner.
  • Allowed Values: [ "ORA_SVC_CUSTOMER", "ORA_SVC_UNDETERMINED", "ORA_SVC_PARTNER" ]
Nested Schema : contact-allOf[1]
Type: object
Show Source
Nested Schema : firstName
Match All
Show Source
Nested Schema : id
Match All
Show Source
Nested Schema : lastName
Match All
Show Source
Nested Schema : name
Match All
Show Source
  • Read Only: true
  • Title: Name
    The combination of title, first, middle, last, and suffix names of the person.
Nested Schema : registryId
Match All
Show Source
  • Title: Registry ID
    The alternate identifier of the contact.
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Examples

The following example shows how to get all service requests with contacts by submitting a GET request on the REST resource using cURL.

cURL Command

curl --location 'https://servername.fa.us2.oraclecloud.com/api/boss/data/objects/ora/cxServiceCore/srMgmt/v1/$en-US/serviceRequests/$views/serviceRequestContacts' \
--header 'Authorization: Bearer <token>'

Example of Response Body

The following shows an example of the response body in JSON format.

{
    "items": [
        {
            "id": "300100617342400",
            "number": "SR0000067268",
            "title": "24A_SA_Interaction2",
            "createdBy": "SALES_ADMIN",
            "timeCreated": "2024-09-27T10:19:49Z",
            "updatedBy": "FUSION_APPS_CRM_ESS_APPID",
            "timeUpdated": "2024-09-27T10:19:56.484Z",
            "criticalFlag": true,
            "closedDate": null,
            "openDate": "2023-07-27T07:26:09.385Z",
            "lastReopenDate": null,
            "lastResolvedDate": null,
            "problemDescription": "LAPTOP:NO:(87773999- Not working)",
            "resolveDescription": null,
            "cust_ora_cxService_core_srMgmt__CustomText": null,
            "cust_ora_cxService_core_srMgmt__CustomNumber": null,
            "$id": "SR0000067268",
            "$context": {
                "etag": "2",
                "links": {
                    "$self": {
                        "href": "https://servername.fa.us2.oraclecloud.com/api/boss/data/objects/ora/cxServiceCore/srMgmt/v1/$en-US/serviceRequests/SR0000067268"
                    }
                }
            },
            "contacts": {
                "items": [
                    {
                        "memberId": "300100617342401",
                        "createdBy": "SALES_ADMIN",
                        "timeCreated": "2024-09-27T10:19:52.528Z",
                        "updatedBy": "SALES_ADMIN",
                        "timeUpdated": "2024-09-27T10:19:54.115Z",
                        "accessLevelCode": "ORA_SVC_REG_SR_ACCESS",
                        "contactTypeCode": "ORA_SVC_CUSTOMER",
                        "$id": "300100617342401",
                        "$context": {
                            "etag": "1",
                            "links": {
                                "$self": {
                                    "href": "https://servername.fa.us2.oraclecloud.com/api/boss/data/objects/ora/cxServiceCore/srMgmt/v1/$en-US/serviceRequests/SR0000067268/contacts/300100617342401"
                                }
                            }
                        },
                        "contact": {
                            "id": "300100617333097",
                            "registryId": "CDRM_973098",
                            "firstName": "24A_FAWQA_CONTACT12",
                            "lastName": "Roy",
                            "name": "24A_FAWQA_CONTACT12 Roy",
                            "$id": "CDRM_973098",
                            "$context": {
                                "etag": "3",
                                "links": {
                                    "$self": {
                                        "href": "https://servername.fa.us2.oraclecloud.com/api/boss/data/objects/ora/cxSalesCommon/customerMgmt/v1/$en-US/contacts/CDRM_973098"
                                    }
                                }
                            }
                        }
                    }
                ],
                "hasMore": false
            }
        }
    ],
    "hasMore": true
}
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