1. REST API for Sales and Fusion Service in Oracle Fusion Cloud Customer Experience
  2. Tasks
  3. Service Requests
  4. Service Requests v1

Get all details of a service request using advanced query

post

/api/boss/data/objects/ora/cxServiceCore/srMgmt/v1/serviceRequests/$views/serviceRequestDetails/$query

Request

There are no request parameters for this operation.

Supported Media Types
Request Body - application/json ()
Root Schema : schema
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Nested Schema : schema
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Nested Schema : schema
Type: object
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  • accessors
    Maps accessor names to query objects specific to corresponding accessors. Query object for each accessor supports query capabilities similar to the base.
  • fields
    Restricts the resource fields. Only the specified fields and mandatory system fields are returned.
  • subTypes
    Maps discriminator values (as defined in subtypes) to query objects specific to corresponding subtypes. Subtype-specific query objects support a subset(fields,accessors,filter) of the query capabilities when compared to the base.
Nested Schema : type
Type: object
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Nested Schema : type
Type: object
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Nested Schema : accessors
Type: object
Maps accessor names to query objects specific to corresponding accessors. Query object for each accessor supports query capabilities similar to the base.
Nested Schema : fields
Type: array
Restricts the resource fields. Only the specified fields and mandatory system fields are returned.
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Nested Schema : subTypes
Type: object
Maps discriminator values (as defined in subtypes) to query objects specific to corresponding subtypes. Subtype-specific query objects support a subset(fields,accessors,filter) of the query capabilities when compared to the base.
Nested Schema : collection
Type: object
Defines query criteria that can be applied on a resource collection.
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  • The resource collection will be queried using the specified filter condition.
  • Restricts the number of resource items returned inside the resource collection. If the limit exceeds the resource count then the framework will only return the available resource items.
  • Defines the starting position of the resource collection. If offset exceeds the resource count then no resource items are returned.
  • Represents the privilege or action required to check for while serving a request to access a resource.
  • sortBy
    Orders a resource collection based on the specified fields.
Nested Schema : sortBy
Type: array
Orders a resource collection based on the specified fields.
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Nested Schema : items
Match One Schema
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  • Name of field based on which sorting will happen. Order is ascending.
  • type
    Object with single entry. Key must be name of field based on which sorting will happen. Value must be either asc or desc to decide the sort order.
Nested Schema : type
Type: object
Object with single entry. Key must be name of field based on which sorting will happen. Value must be either asc or desc to decide the sort order.
Nested Schema : parameters
Type: object
Values to be applied in a parameterized filter specific to the view.
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Response

Default Response

Successful response of retrieving view serviceRequestDetails for resource Service Requests
Body ()
Root Schema : serviceRequests_view-serviceRequestDetails
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Nested Schema : __collection_context
Type: object
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Nested Schema : serviceRequests_view-serviceRequestDetails-allOf[1]
Type: object
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Nested Schema : items
Type: array
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Nested Schema : items
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Nested Schema : items-allOf[0]
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Nested Schema : __busObj_context
Type: object
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Nested Schema : items-allOf[0]-allOf[1]
Type: object
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Nested Schema : $context
Type: object
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Nested Schema : links
Type: object
Read Only: true
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Nested Schema : $self
Type: object
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Nested Schema : assigneeResource
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Nested Schema : businessUnit
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Nested Schema : category
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Nested Schema : channelType
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Nested Schema : closedDate
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Nested Schema : createdBy
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  • Read Only: true
  • Title: Created By
    The user who created the record.
Nested Schema : createdByParty
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Nested Schema : criticalFlag
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  • Read Only: true
  • Title: Critical
    Indicates whether the service request is critical. If critical, the value is Y, else the value is N.
Nested Schema : customer
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Nested Schema : firstTransferDate
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  • Read Only: true
  • Title: First Transfer Date
    The date when the service request was first transferred.
Nested Schema : id
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Nested Schema : installedBaseAsset
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Nested Schema : internalPriority
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Nested Schema : lastReopenDate
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  • Read Only: true
  • Title: Date Reopened
    The date and time when the service request was last reopened.
Nested Schema : lastResolvedDate
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Nested Schema : lastTransferDate
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  • Read Only: true
  • Title: Last Transfer Date
    Indicates the date and time of the last transfer of the service request.
Nested Schema : lastTransferredBy
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  • Read Only: true
  • Title: Last Transferred By
    The user who last transferred the service request.
Nested Schema : lastUpdatedByParty
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Nested Schema : number
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  • Read Only: true
  • Title: Reference Number
    The unique number that's used to identify a service request. You can edit the service request number to a format that's best suitable to your organizational requirements.
Nested Schema : openDate
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  • Read Only: true
  • Title: Date Reported
    The date when the service request was reported by the customer.
Nested Schema : originalSystemReference
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  • Read Only: true
  • Title: Original System
    The reference to the service request record in the original system from which service request was imported (if imported).
Nested Schema : ownerTypeCode
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Nested Schema : primaryContact
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Nested Schema : problemDescription
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  • Read Only: true
  • Title: Problem Description
    The service request's problem description or statement and the steps to reproduce the issue.
Nested Schema : problemType
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Nested Schema : productGroup
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Nested Schema : productItem
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Nested Schema : queue
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Nested Schema : reportedByParty
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Nested Schema : resolution
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Nested Schema : resolvedBy
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  • Read Only: true
  • Title: Resolved By
    The user who resolved the service request.
Nested Schema : resolvedByParty
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Nested Schema : resolveDescription
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  • Read Only: true
  • Title: Solution Description
    The description of how the service request has been resolved.
Nested Schema : resolveOutcome
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Nested Schema : severity
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Nested Schema : source
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Nested Schema : sourceCreatedBy
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  • Read Only: true
  • Title: Source System SR Created By
    The user who created the service request.
Nested Schema : sourceTimeUpdated
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  • Read Only: true
  • Title: Last Update Date in Source System
    The date and time when the service request was last updated.
Nested Schema : sourceUpdatedBy
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  • Read Only: true
  • Title: Source System SR Last Updated By
    The user who last updated the service request.
Nested Schema : status
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Nested Schema : statusType
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Nested Schema : timeCreated
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Nested Schema : timeUpdated
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Nested Schema : title
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  • Read Only: true
  • Title: Title
    The brief title of the service request.
Nested Schema : transferCount
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  • Read Only: true
  • Title: Transfer Count
    The count showing how many times a service request has been transferred.
Nested Schema : transferNote
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  • Read Only: true
  • Title: Transfer Note
    This field contains information about transfer note.
Nested Schema : transferReason
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Nested Schema : uniqueExternalSystemReference
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  • Read Only: true
  • Title: Unique External System Reference Number
    The unique alternative identifier of the service request in the original reference system. You can this column to store the identifier of the service request in the external application you're integrating with.
Nested Schema : updatedBy
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  • Read Only: true
  • Title: Last Updated By
    The user who last updated the record.
Nested Schema : assigneeResource-allOf[1]
Type: object
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Nested Schema : person
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Nested Schema : person-allOf[1]
Type: object
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Nested Schema : id
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Nested Schema : name
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  • Read Only: true
  • Title: Name
    The combination of title, first, middle, last, and suffix names of the person.
Nested Schema : registryId
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  • Title: Registry ID
    The alternate identifier of the contact.
Nested Schema : businessUnit-allOf[1]
Type: object
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Nested Schema : category-allOf[1]
Type: object
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Nested Schema : channelType-allOf[1]
Type: object
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Nested Schema : lookupCode
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  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
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  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
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  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : createdByParty-allOf[1]
Type: object
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Nested Schema : id
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Nested Schema : name
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  • Read Only: true
  • Title: Party Name
    The name of the party.
Nested Schema : registryId
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  • Read Only: true
  • Title: Registry ID
    The public key generated or user-entered for a given party.
Nested Schema : customer-allOf[1]
Type: object
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Nested Schema : id
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Nested Schema : name
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Nested Schema : registryId
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  • Title: Registry ID
    The unique alternate identifier for the account party. You can update the value if the profile option HZ_GENERATE_PARTY_NUMBER is set to True. The default value is a concatenation of the value specified in the profile option ZCA_PUID_PREFIX and a unique system generated sequence number.
Nested Schema : installedBaseAsset-allOf[1]
Type: object
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  • Title: Asset ID
    Read Only: true
    Unique identifier for an asset, serving as its primary key. It's generated by the system using the Global Unique Identifier generator.
  • Title: Asset Number
    Read Only: true
    Unique number that identifies an asset. An engine pump or a mobile phone may be good examples of assets.
  • Title: Serial Number
    Read Only: true
    Product serial number that uniquely identifies an asset.
Nested Schema : internalPriority-allOf[1]
Type: object
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Nested Schema : lookupCode
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  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
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  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
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  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : lastUpdatedByParty-allOf[1]
Type: object
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Nested Schema : id
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Nested Schema : name
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  • Read Only: true
  • Title: Party Name
    The name of the party.
Nested Schema : registryId
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  • Read Only: true
  • Title: Registry ID
    The public key generated or user-entered for a given party.
Nested Schema : ownerTypeCode
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  • Read Only: true
  • Allowed Values: [ "ORA_SVC_CUSTOMER", "ORA_SVC_PARTNER" ]
Nested Schema : primaryContact-allOf[1]
Type: object
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Nested Schema : firstName
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Nested Schema : id
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Nested Schema : lastName
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Nested Schema : name
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  • Read Only: true
  • Title: Name
    The combination of title, first, middle, last, and suffix names of the person.
Nested Schema : registryId
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  • Title: Registry ID
    The alternate identifier of the contact.
Nested Schema : problemType-allOf[1]
Type: object
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Nested Schema : lookupCode
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  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
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  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
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  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : productGroup-allOf[1]
Type: object
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Nested Schema : productItem-allOf[1]
Type: object
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Nested Schema : queue-allOf[1]
Type: object
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Nested Schema : reportedByParty-allOf[1]
Type: object
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Nested Schema : id
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Nested Schema : name
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  • Read Only: true
  • Title: Party Name
    The name of the party.
Nested Schema : registryId
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  • Read Only: true
  • Title: Registry ID
    The public key generated or user-entered for a given party.
Nested Schema : resolution-allOf[1]
Type: object
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Nested Schema : lookupCode
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  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
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  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
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  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : resolvedByParty-allOf[1]
Type: object
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Nested Schema : id
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Nested Schema : name
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  • Read Only: true
  • Title: Party Name
    The name of the party.
Nested Schema : registryId
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  • Read Only: true
  • Title: Registry ID
    The public key generated or user-entered for a given party.
Nested Schema : resolveOutcome-allOf[1]
Type: object
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Nested Schema : lookupCode
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  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
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  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
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  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : severity-allOf[1]
Type: object
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Nested Schema : lookupCode
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  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
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  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
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  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : source-allOf[1]
Type: object
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Nested Schema : lookupCode
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  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
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  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
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  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : status-allOf[1]
Type: object
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Nested Schema : lookupCode
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  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
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  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
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  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : statusType-allOf[1]
Type: object
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Nested Schema : lookupCode
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  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
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  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
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  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : transferReason-allOf[1]
Type: object
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Nested Schema : lookupCode
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  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
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  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
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  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
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