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Create a child interaction and interaction reference

post

/crmRestApi/resources/11.13.18.05/interactions/{InteractionId}/child/childInteractions

Request

Path Parameters

• InteractionId(required): integer(int64)
  The unique identifier of the interaction.

Header Parameters

• Metadata-Context:
  If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
• REST-Framework-Version:
  The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.
• Upsert-Mode:
  Contains one of the following values: true or false. If true, the server performs an Upsert operation instead of a Create operation. During an Upsert operation, the server attempts to find an existing resource that matches the payload. If a match is found, the server updates the existing resource instead of creating a new one. If not found or false (default), the server performs a Create operation. Note that the Upsert operation isn't supported for date-effective REST resources.

Supported Media Types

• application/json

Request Body - application/json ()

Root Schema : schema

Type: object

Show Source

• AccountPartyId: integer (int64)
  Title: Account ID

  The unique identifier of the account associated with the interaction.
• AgentHTTPSessionId: string
  Title: Session ID

  Maximum Length: 100

  The unique identifier for the http session.
• ChannelId: integer (int64)
  Title: Channel ID

  The unique identifier of the interaction channel.
• ChannelTypeCd: string
  Title: Channel Type

  Maximum Length: 30

  The code indicating the type of the interaction channel.
• ContactPartyId: integer (int64)
  Title: Contact ID

  The unique identifier of the contact associated with the interaction.
• Description: string
  Title: Description

  Maximum Length: 1000

  The description of the child interaction.
• DirectionCd: string
  Title: Direction

  Maximum Length: 30

  Default Value: ORA_SVC_INBOUND

  The code indicating whether the interaction is inbound or outbound. The default value is ORA_SVC_INBOUND, indicating inbound interactions. The value is ORA_SVC_OUTBOUND for outbound interactions.
• EndInteractionFlag: boolean
  Title: End Interaction

  This will set the Endtime attribute ( to the current time) without changing the interaction status to closed. The default value is false.
• EndTime: string (date-time)
  Title: End Time

  The time when the interaction ended.
• InteractionNumber: string
  Title: Interaction Number

  Maximum Length: 30

  The alternate key identifier for the interaction.
• ManuallyLoggedFlag: boolean
  Maximum Length: 1

  Indicates whether the interaction was manually created. If manually created, the value is Y, else the value is N.
• MarketingReferenceId: integer (int64)
  Title: Marketing Reference ID

  A unique identifier used to store a reference to a marketing system deployment number.
• MediaItemId: string
  Title: Media Item ID

  Maximum Length: 255

  The unique identifier for the media item.
• OriginalSystemReference: string
  Title: Original System

  Maximum Length: 255

  The system reference used by the interaction.
• OwnerResourceId: integer (int64)
  Title: Owner Resource ID

  The unique identifier of the owner of the interaction.
• ParentInteractionId: integer (int64)
  Title: Parent Interaction ID

  The unique identifier of the parent interaction.
• Payload: string (byte)
  Title: Payload

  The payload associated with the interaction.
• QueueId: integer (int64)
  Title: Queue ID

  The unique identifier of the interaction queue.
• QueueNumber: string
  Title: Queue Number

  Maximum Length: 30

  The alternate key identifier for the queue.
• SourceCd: string
  Title: Source CD

  Maximum Length: 30

  A unique identifier used to store a source code reference within the child interaction object.
• StartInteractionFlag: boolean
  Title: Start Interaction

  Default Value: true

  Indicates if the interaction should be started if it hasn???t already been started. The default value is True.
• StartTime: string (date-time)
  Title: Start Time

  The time when the interaction started.
• StatusCd: string
  Title: Status

  Maximum Length: 30

  Default Value: ORA_SVC_OPEN

  The code indicating the current status of the interaction. A list of valid values is defined in the lookup ORA_SVC_IM_STATUS_CD.
• StripeCd: string
  Title: Stripe Code

  Maximum Length: 30

  The code indicating the stripe of the interaction. A list of valid values is defined in the lookup ORA_SVC_STRIPE_CD.
• SubstatusCd: string
  Title: Substatus Code

  Maximum Length: 30

  The code indicating the sub-status of the interaction. A list of valid values is defined in the lookup ORA_SVC_IM_CLOSED_SUBSTATUS_CD.

{
    "type":"object",
    "properties":{
        "Description":{
            "title":"Description",
            "maxLength":"1000",
            "type":"string",
            "description":"The description of the child interaction.",
            "nullable":true
        },
        "EndTime":{
            "title":"End Time",
            "type":"string",
            "description":"The time when the interaction ended.",
            "format":"date-time",
            "nullable":true
        },
        "DirectionCd":{
            "title":"Direction",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating whether the interaction is inbound or outbound. The default value is ORA_SVC_INBOUND, indicating inbound interactions. The value is ORA_SVC_OUTBOUND for outbound interactions.",
            "nullable":false,
            "default":"ORA_SVC_INBOUND",
            "x-hints":{
                "controlType":"choice"
            }
        },
        "MediaItemId":{
            "title":"Media Item ID",
            "maxLength":"255",
            "type":"string",
            "description":"The unique identifier for the media item.",
            "nullable":true
        },
        "StartInteractionFlag":{
            "title":"Start Interaction",
            "type":"boolean",
            "description":"Indicates if the interaction should be started if it hasn???t already been started. The default value is True.",
            "nullable":true,
            "default":true,
            "x-queryable":false
        },
        "ChannelId":{
            "title":"Channel ID",
            "type":"integer",
            "description":"The unique identifier of the interaction channel.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18",
                "dependencies":[
                    "ChannelTypeCd"
                ]
            }
        },
        "SourceCd":{
            "title":"Source CD",
            "maxLength":"30",
            "type":"string",
            "description":"A unique identifier used to store a source code reference within the child interaction object.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "InteractionNumber":{
            "title":"Interaction Number",
            "maxLength":"30",
            "type":"string",
            "description":"The alternate key identifier for the interaction.",
            "nullable":false
        },
        "SubstatusCd":{
            "title":"Substatus Code",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the sub-status of the interaction. A list of valid values is defined in the lookup ORA_SVC_IM_CLOSED_SUBSTATUS_CD.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "AccountPartyId":{
            "title":"Account ID",
            "type":"integer",
            "description":"The unique identifier of the account associated with the interaction.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            }
        },
        "OwnerResourceId":{
            "title":"Owner Resource ID",
            "type":"integer",
            "description":"The unique identifier of the owner of the interaction.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            }
        },
        "ContactPartyId":{
            "title":"Contact ID",
            "type":"integer",
            "description":"The unique identifier of the contact associated with the interaction.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            }
        },
        "ManuallyLoggedFlag":{
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the interaction was manually created. If manually created, the value is Y, else the value is N.",
            "nullable":true,
            "x-hints":{
                "controlType":"check_box"
            }
        },
        "AgentHTTPSessionId":{
            "title":"Session ID",
            "maxLength":"100",
            "type":"string",
            "description":"The unique identifier for the http session.",
            "nullable":true
        },
        "StatusCd":{
            "title":"Status",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the current status of the interaction. A list of valid values is defined in the lookup ORA_SVC_IM_STATUS_CD.",
            "nullable":false,
            "default":"ORA_SVC_OPEN",
            "x-hints":{
                "controlType":"choice"
            }
        },
        "OriginalSystemReference":{
            "title":"Original System",
            "maxLength":"255",
            "type":"string",
            "description":"The system reference used by the interaction.",
            "nullable":true
        },
        "StartTime":{
            "title":"Start Time",
            "type":"string",
            "description":"The time when the interaction started.",
            "format":"date-time",
            "nullable":true,
            "x-hints":{
                "dependencies":[
                    "StartInteractionFlag"
                ]
            }
        },
        "QueueId":{
            "title":"Queue ID",
            "type":"integer",
            "description":"The unique identifier of the interaction queue.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            }
        },
        "EndInteractionFlag":{
            "title":"End Interaction",
            "type":"boolean",
            "description":"This will set the Endtime attribute  ( to the current time) without changing the interaction status to closed. The default value is false.",
            "nullable":true,
            "x-queryable":false
        },
        "ParentInteractionId":{
            "title":"Parent Interaction ID",
            "type":"integer",
            "description":"The unique identifier of the parent interaction.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            }
        },
        "QueueNumber":{
            "title":"Queue Number",
            "maxLength":"30",
            "type":"string",
            "description":"The alternate key identifier for the queue.",
            "nullable":false
        },
        "StripeCd":{
            "title":"Stripe Code",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the stripe of the interaction. A list of valid values is defined in the lookup ORA_SVC_STRIPE_CD.",
            "nullable":false,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "Payload":{
            "title":"Payload",
            "type":"string",
            "description":"The payload associated with the interaction.",
            "format":"byte",
            "nullable":true,
            "x-queryable":false
        },
        "MarketingReferenceId":{
            "title":"Marketing Reference ID",
            "type":"integer",
            "description":"A unique identifier used to store a reference to a marketing system deployment number.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            }
        },
        "ChannelTypeCd":{
            "title":"Channel Type",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the type of the interaction channel.",
            "nullable":false,
            "x-hints":{
                "controlType":"choice"
            }
        }
    }
}

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Response

Supported Media Types

• application/json

Default Response

The following table describes the default response for this task.

Headers

• Metadata-Context:
  If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
• REST-Framework-Version:
  The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.

Body ()

Root Schema : interactions-childInteractions-item-response

Type: object

Show Source

• AccountPartyId: integer (int64)
  Title: Account ID

  The unique identifier of the account associated with the interaction.
• AccountPartyNumber: string
  Title: Account Number

  Read Only: true

  Maximum Length: 30

  The alternate key for the account identifier.
• AccountPartyUniqueName: string
  Title: Account

  Read Only: true

  Maximum Length: 900

  The unique account name of the account associated with the interaction.
• AgentHTTPSessionId: string
  Title: Session ID

  Maximum Length: 100

  The unique identifier for the http session.
• ChannelDisplayName: string
  Title: Channel Display Name

  Read Only: true

  Maximum Length: 400

  The name of the interaction channel.
• ChannelId: integer (int64)
  Title: Channel ID

  The unique identifier of the interaction channel.
• ChannelShortName: string
  Title: Channel Code

  Read Only: true

  Maximum Length: 450

  The interaction channel short name.
• ChannelTypeCd: string
  Title: Channel Type

  Maximum Length: 30

  The code indicating the type of the interaction channel.
• ContactPartyId: integer (int64)
  Title: Contact ID

  The unique identifier of the contact associated with the interaction.
• ContactPartyNumber: string
  Title: Contact Number

  Read Only: true

  Maximum Length: 30

  The alternate key identifier for the contact party.
• ContactPartyUniqueName: string
  Title: Contact

  Read Only: true

  Maximum Length: 900

  The unique contact name of the contact associated with the interaction.
• CreatedBy: string
  Title: Created By

  Read Only: true

  Maximum Length: 64

  The user who created the interaction.
• CreationDate: string (date-time)
  Title: Creation Date

  Read Only: true

  The date and time when the interaction was created.
• DeleteFlag: boolean
  Read Only: true

  Indicates if the interaction can be deleted by the current user. The default value is false.
• Description: string
  Title: Description

  Maximum Length: 1000

  The description of the child interaction.
• DirectionCd: string
  Title: Direction

  Maximum Length: 30

  Default Value: ORA_SVC_INBOUND

  The code indicating whether the interaction is inbound or outbound. The default value is ORA_SVC_INBOUND, indicating inbound interactions. The value is ORA_SVC_OUTBOUND for outbound interactions.
• EndInteractionFlag: boolean
  Title: End Interaction

  This will set the Endtime attribute ( to the current time) without changing the interaction status to closed. The default value is false.
• EndTime: string (date-time)
  Title: End Time

  The time when the interaction ended.
• InteractionId: integer (int64)
  Title: Interaction ID

  Read Only: true

  The unique identifier of the interaction.
• InteractionNumber: string
  Title: Interaction Number

  Maximum Length: 30

  The alternate key identifier for the interaction.
• LastUpdateDate: string (date-time)
  Title: Last Updated Date

  Read Only: true

  The date when the interaction was last updated.
• LastUpdatedBy: string
  Title: Last Updated By

  Read Only: true

  Maximum Length: 64

  The user who last updated the interaction.
• LastUpdateLogin: string
  Title: Last Update Login

  Read Only: true

  Maximum Length: 32

  The session login of the user who last updated the interaction.
• links: array Links
  Title: Links

  The link relations associated with the resource instance.
• ManuallyLoggedFlag: boolean
  Maximum Length: 1

  Indicates whether the interaction was manually created. If manually created, the value is Y, else the value is N.
• MarketingReferenceId: integer (int64)
  Title: Marketing Reference ID

  A unique identifier used to store a reference to a marketing system deployment number.
• MediaItemId: string
  Title: Media Item ID

  Maximum Length: 255

  The unique identifier for the media item.
• OriginalSystemReference: string
  Title: Original System

  Maximum Length: 255

  The system reference used by the interaction.
• OwnerResourceId: integer (int64)
  Title: Owner Resource ID

  The unique identifier of the owner of the interaction.
• OwnerResourcePartyNumber: string
  Title: Resource Number

  Read Only: true

  Maximum Length: 30

  The alternate key identifier of the owner of the interaction.
• OwnerResourcePartyUniqueName: string
  Title: Resource Name

  Read Only: true

  Maximum Length: 900

  The unique name of the owner of the interaction.
• ParentInteractionId: integer (int64)
  Title: Parent Interaction ID

  The unique identifier of the parent interaction.
• ParentInteractionNumber: string
  Title: Interaction Number

  Read Only: true

  Maximum Length: 30

  The alternate key identifier of the parent interaction.
• Payload: string (byte)
  Title: Payload

  The payload associated with the interaction.
• QueueId: integer (int64)
  Title: Queue ID

  The unique identifier of the interaction queue.
• QueueName: string
  Title: Queue Name

  Read Only: true

  Maximum Length: 400

  The name of the interaction queue.
• QueueNumber: string
  Title: Queue Number

  Maximum Length: 30

  The alternate key identifier for the queue.
• SourceCd: string
  Title: Source CD

  Maximum Length: 30

  A unique identifier used to store a source code reference within the child interaction object.
• StartInteractionFlag: boolean
  Title: Start Interaction

  Default Value: true

  Indicates if the interaction should be started if it hasn???t already been started. The default value is True.
• StartTime: string (date-time)
  Title: Start Time

  The time when the interaction started.
• StatusCd: string
  Title: Status

  Maximum Length: 30

  Default Value: ORA_SVC_OPEN

  The code indicating the current status of the interaction. A list of valid values is defined in the lookup ORA_SVC_IM_STATUS_CD.
• StripeCd: string
  Title: Stripe Code

  Maximum Length: 30

  The code indicating the stripe of the interaction. A list of valid values is defined in the lookup ORA_SVC_STRIPE_CD.
• SubstatusCd: string
  Title: Substatus Code

  Maximum Length: 30

  The code indicating the sub-status of the interaction. A list of valid values is defined in the lookup ORA_SVC_IM_CLOSED_SUBSTATUS_CD.
• TopLevelFlag: boolean
  Title: Top Level

  Read Only: true

  Indicates whether an interaction is top level or not. An interaction is top level if the parent interaction identifier is the same as the interaction identifier.
• UpdateFlag: boolean
  Read Only: true

  Indicates if the interaction can be updated by the current user. The default value is true if the user has access to update the interaction.

{
    "type":"object",
    "properties":{
        "CreationDate":{
            "title":"Creation Date",
            "type":"string",
            "description":"The date and time when the interaction was created.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "Description":{
            "title":"Description",
            "maxLength":"1000",
            "type":"string",
            "description":"The description of the child interaction.",
            "nullable":true,
            "x-queryable":true
        },
        "EndTime":{
            "title":"End Time",
            "type":"string",
            "description":"The time when the interaction ended.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "DirectionCd":{
            "title":"Direction",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating whether the interaction is inbound or outbound. The default value is ORA_SVC_INBOUND, indicating inbound interactions. The value is ORA_SVC_OUTBOUND for outbound interactions.",
            "nullable":false,
            "default":"ORA_SVC_INBOUND",
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "ChannelDisplayName":{
            "title":"Channel Display Name",
            "maxLength":"400",
            "type":"string",
            "description":"The name of the interaction channel.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "MediaItemId":{
            "title":"Media Item ID",
            "maxLength":"255",
            "type":"string",
            "description":"The unique identifier for the media item.",
            "nullable":true,
            "x-queryable":true
        },
        "AccountPartyUniqueName":{
            "title":"Account",
            "maxLength":"900",
            "type":"string",
            "description":"The unique account name of the account associated with the interaction.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "StartInteractionFlag":{
            "title":"Start Interaction",
            "type":"boolean",
            "description":"Indicates if the interaction should be started if it hasn???t already been started. The default value is True.",
            "nullable":true,
            "default":true,
            "x-queryable":false
        },
        "ChannelId":{
            "title":"Channel ID",
            "type":"integer",
            "description":"The unique identifier of the interaction channel.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18",
                "dependencies":[
                    "ChannelTypeCd"
                ]
            },
            "x-queryable":true
        },
        "OwnerResourcePartyNumber":{
            "title":"Resource Number",
            "maxLength":"30",
            "type":"string",
            "description":"The alternate key identifier of the owner of the interaction.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "SourceCd":{
            "title":"Source CD",
            "maxLength":"30",
            "type":"string",
            "description":"A unique identifier used to store a source code reference within the child interaction object.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "AccountPartyNumber":{
            "title":"Account Number",
            "maxLength":"30",
            "type":"string",
            "description":"The alternate key for the account identifier.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "InteractionNumber":{
            "title":"Interaction Number",
            "maxLength":"30",
            "type":"string",
            "description":"The alternate key identifier for the interaction.",
            "nullable":false,
            "x-queryable":true
        },
        "SubstatusCd":{
            "title":"Substatus Code",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the sub-status of the interaction. A list of valid values is defined in the lookup ORA_SVC_IM_CLOSED_SUBSTATUS_CD.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "TopLevelFlag":{
            "title":"Top Level",
            "type":"boolean",
            "description":"Indicates whether an interaction is top level or not. An interaction is top level if the parent interaction identifier is the same as the interaction identifier.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "UpdateFlag":{
            "type":"boolean",
            "description":"Indicates if the interaction can be updated by the current user. The default value is true if the user has access to update the interaction.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "OwnerResourcePartyUniqueName":{
            "title":"Resource Name",
            "maxLength":"900",
            "type":"string",
            "description":"The unique name of the owner of the interaction.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "AccountPartyId":{
            "title":"Account ID",
            "type":"integer",
            "description":"The unique identifier of the account associated with the interaction.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "OwnerResourceId":{
            "title":"Owner Resource ID",
            "type":"integer",
            "description":"The unique identifier of the owner of the interaction.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ContactPartyId":{
            "title":"Contact ID",
            "type":"integer",
            "description":"The unique identifier of the contact associated with the interaction.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "QueueName":{
            "title":"Queue Name",
            "maxLength":"400",
            "type":"string",
            "description":"The name of the interaction queue.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ManuallyLoggedFlag":{
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the interaction was manually created. If manually created, the value is Y, else the value is N.",
            "nullable":true,
            "x-hints":{
                "controlType":"check_box"
            },
            "x-queryable":true
        },
        "LastUpdatedBy":{
            "title":"Last Updated By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who last updated the interaction.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "AgentHTTPSessionId":{
            "title":"Session ID",
            "maxLength":"100",
            "type":"string",
            "description":"The unique identifier for the http session.",
            "nullable":true,
            "x-queryable":true
        },
        "InteractionId":{
            "title":"Interaction ID",
            "type":"integer",
            "description":"The unique identifier of the interaction.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "CreatedBy":{
            "title":"Created By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who created the interaction.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "StatusCd":{
            "title":"Status",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the current status of the interaction. A list of valid values is defined in the lookup ORA_SVC_IM_STATUS_CD.",
            "nullable":false,
            "default":"ORA_SVC_OPEN",
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "OriginalSystemReference":{
            "title":"Original System",
            "maxLength":"255",
            "type":"string",
            "description":"The system reference used by the interaction.",
            "nullable":true,
            "x-queryable":true
        },
        "StartTime":{
            "title":"Start Time",
            "type":"string",
            "description":"The time when the interaction started.",
            "format":"date-time",
            "nullable":true,
            "x-hints":{
                "dependencies":[
                    "StartInteractionFlag"
                ]
            },
            "x-queryable":true
        },
        "QueueId":{
            "title":"Queue ID",
            "type":"integer",
            "description":"The unique identifier of the interaction queue.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ParentInteractionNumber":{
            "title":"Interaction Number",
            "maxLength":"30",
            "type":"string",
            "description":"The alternate key identifier of the parent interaction.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "EndInteractionFlag":{
            "title":"End Interaction",
            "type":"boolean",
            "description":"This will set the Endtime attribute  ( to the current time) without changing the interaction status to closed. The default value is false.",
            "nullable":true,
            "x-queryable":false
        },
        "ContactPartyUniqueName":{
            "title":"Contact",
            "maxLength":"900",
            "type":"string",
            "description":"The unique contact name of the contact associated with the interaction.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "DeleteFlag":{
            "type":"boolean",
            "description":"Indicates if the interaction can be deleted by the current user. The default value is false.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "ContactPartyNumber":{
            "title":"Contact Number",
            "maxLength":"30",
            "type":"string",
            "description":"The alternate key identifier for the contact party.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ParentInteractionId":{
            "title":"Parent Interaction ID",
            "type":"integer",
            "description":"The unique identifier of the parent interaction.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "QueueNumber":{
            "title":"Queue Number",
            "maxLength":"30",
            "type":"string",
            "description":"The alternate key identifier for the queue.",
            "nullable":false,
            "x-queryable":true
        },
        "StripeCd":{
            "title":"Stripe Code",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the stripe of the interaction. A list of valid values is defined in the lookup ORA_SVC_STRIPE_CD.",
            "nullable":false,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "Payload":{
            "title":"Payload",
            "type":"string",
            "description":"The payload associated with the interaction.",
            "format":"byte",
            "nullable":true,
            "x-queryable":false
        },
        "ChannelShortName":{
            "title":"Channel Code",
            "maxLength":"450",
            "type":"string",
            "description":"The interaction channel short name.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "MarketingReferenceId":{
            "title":"Marketing Reference ID",
            "type":"integer",
            "description":"A unique identifier used to store a reference to a marketing system deployment number.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ChannelTypeCd":{
            "title":"Channel Type",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the type of the interaction channel.",
            "nullable":false,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "LastUpdateDate":{
            "title":"Last Updated Date",
            "type":"string",
            "description":"The date when the interaction was last updated.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "LastUpdateLogin":{
            "title":"Last Update Login",
            "maxLength":"32",
            "type":"string",
            "description":"The session login of the user who last updated the interaction.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

• Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : link

Type: object

Show Source

• href: string
  Title: hyperlink reference

  The URI to the related resource.
• kind: string
  Title: kind

  Allowed Values: [ "collection", "item", "describe", "other" ]

  The kind of the related resource.
• name: string
  Title: name

  The name of the link to the related resource.
• properties: object properties
• rel: string
  Title: relation

  Allowed Values: [ "self", "lov", "parent", "canonical", "child", "enclosure", "action", "custom" ]

  The name of the relation to the resource instance. Example: self.

{
    "type":"object",
    "properties":{
        "kind":{
            "title":"kind",
            "type":"string",
            "description":"The kind of the related resource.",
            "enum":[
                "collection",
                "item",
                "describe",
                "other"
            ]
        },
        "rel":{
            "title":"relation",
            "type":"string",
            "description":"The name of the relation to the resource instance.  Example: self.",
            "enum":[
                "self",
                "lov",
                "parent",
                "canonical",
                "child",
                "enclosure",
                "action",
                "custom"
            ]
        },
        "name":{
            "title":"name",
            "type":"string",
            "description":"The name of the link to the related resource."
        },
        "href":{
            "title":"hyperlink reference",
            "type":"string",
            "description":"The URI to the related resource."
        },
        "properties":{
            "type":"object",
            "properties":{
                "changeIndicator":{
                    "type":"string",
                    "description":"Change indicator or the ETag value of the resource instance."
                }
            }
        }
    }
}

Nested Schema : properties

Type: object

Show Source

• changeIndicator: string
  Change indicator or the ETag value of the resource instance.

{
    "type":"object",
    "properties":{
        "changeIndicator":{
            "type":"string",
            "description":"Change indicator or the ETag value of the resource instance."
        }
    }
}

Links

ChannelIdByChannelType

Operation: /crmRestApi/resources/11.13.18.05/channels

Parameters:

• finder: DefaultChannelByTypeFinder%3BChannelTypeCd%3D{ChannelTypeCd}

The list of values indicating the channel type.

The following properties are defined on the LOV link relation:

• Source Attribute: ChannelTypeCd; Target Attribute: ChannelTypeCd
• Display Attribute: ChannelTypeCd

DirectionCdLookup

Operation: /fscmRestApi/resources/11.13.18.05/standardLookupsLOV

Parameters:

• finder: LookupTypeFinder%3BLookupType%3DORA_SVC_IM_DIRECTION_CD

The list of values indicating the interaction direction.

The following properties are defined on the LOV link relation:

• Source Attribute: DirectionCd; Target Attribute: LookupCode
• Display Attribute: Meaning

SourceCdLOV

Operation: /fscmRestApi/resources/11.13.18.05/standardLookupsLOV

Parameters:

• finder: LookupTypeFinder%3BLookupType%3DORA_SVC_INTERACT_SOURCE_CD

The list of values indicating the child interaction source.

The following properties are defined on the LOV link relation:

• Source Attribute: SourceCd; Target Attribute: LookupCode
• Display Attribute: Meaning

StatusCdLookup

Operation: /fscmRestApi/resources/11.13.18.05/standardLookupsLOV

Parameters:

• finder: LookupTypeFinder%3BLookupType%3DORA_SVC_IM_STATUS_CD

The list of values indicating the interaction status.

The following properties are defined on the LOV link relation:

• Source Attribute: StatusCd; Target Attribute: LookupCode
• Display Attribute: Meaning

StripeCdLOV

Operation: /fscmRestApi/resources/11.13.18.05/standardLookupsLOV

Parameters:

• finder: LookupTypeFinder%3BLookupType%3DORA_SVC_STRIPE_CD

The list of values indicating the interaction stripe.

The following properties are defined on the LOV link relation:

• Source Attribute: StripeCd; Target Attribute: LookupCode
• Display Attribute: Meaning

SubStatusCdLOV

Operation: /fscmRestApi/resources/11.13.18.05/standardLookupsLOV

Parameters:

• finder: LookupTypeFinder%3BLookupType%3DORA_SVC_IM_CLOSED_SUBSTATUS_CD

The list of values indicating the interaction substatus.

The following properties are defined on the LOV link relation:

• Source Attribute: SubstatusCd; Target Attribute: LookupCode
• Display Attribute: Meaning

YesNoLookup

Operation: /fscmRestApi/resources/11.13.18.05/standardLookupsLOV

Parameters:

• finder: LookupTypeFinder%3BLookupType%3DYES_NO

The following properties are defined on the LOV link relation:

• Source Attribute: ManuallyLoggedFlag; Target Attribute: LookupCode
• Display Attribute: Meaning

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Examples

The following example shows how to create a child interaction by submitting a POST request on the REST resource.

Request Header Example

The following shows an example of the request header.

POST /crmRestApi/resources/11.13.18.05/interactions/300100096307925/child/childInteractions

Response Header Example

The following shows an example of the response header.

HTTP/1.1 200 Created
Server: Oracle-HTTP-Server-11g
Content-Type: application/vnd.oracle.adf.resourceitem+json
Content-Language: en

Request Body Example

The following shows an example of the request body in JSON format.

{
 "ChannelTypeCd" : "ORA_SVC_SOCIAL"
}

Response Body Example

The following shows an example of the response body in JSON format.

{
  "InteractionId" : 300100097737929,
  "ParentInteractionId" : 300100096307925,
  "TopLevelFlag" : "false",
  "Description" : null,
  "ChannelId" : 100100052667990,
  "ChannelDisplayName" : "Social (Seeded)",
  "ChannelTypeCd" : "ORA_SVC_SOCIAL",
  "AccountPartyId" : null,
  "AccountPartyUniqueName" : null,
  "ContactPartyId" : null,
  "ContactPartyUniqueName" : null,
  "QueueId" : null,
  "QueueName" : null,
  "OwnerResourceId" : null,
  "OwnerResourcePartyUniqueName" : null,
  "StartTime" : "2017-03-06T01:15:09-08:00",
  "EndTime" : null,
  "StatusCd" : "ORA_SVC_OPEN",
  "OriginalSystemReference" : null,
  "CreatedBy" : "SALES_ADMIN",
  "CreationDate" : "2017-03-06T01:15:09-08:00",
  "LastUpdatedBy" : "SALES_ADMIN",
  "LastUpdateDate" : "2017-03-06T01:15:09-08:00",
  "LastUpdateLogin" : "4A0BD041F81345D7E05307B3F20ACD5E",
  "DirectionCd" : "ORA_SVC_INBOUND",
  "StripeCd" : "ORA_SVC_CRM",
  "MediaItemId" : null,
  "SubstatusCd" : null,
  "NotifyFlag" : null,
  "UpdateFlag" : "true",
  "DeleteFlag" : "true",
  "links" : [ {
    "rel" : "self",
    "href" : "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/interactions/300100096307925/child/childInteractions/300100097737929",
    "name" : "childInteractions",
    "kind" : "item",
    "properties" : {
      "changeIndicator" : "ACED0005737200136A6176612E7574696C2E41727261794C6973747881D21D99C7619D03000149000473697A65787000000001770400000001737200116A6176612E6C616E672E496E746567657212E2A0A4F781873802000149000576616C7565787200106A6176612E6C616E672E4E756D62657286AC951D0B94E08B02000078700000000178"
    }
  }, {
    "rel" : "canonical",
    "href" : "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/interactions/300100096307925/child/childInteractions/300100097737929",
    "name" : "childInteractions",
    "kind" : "item"
  }, {
    "rel" : "parent",
    "href" : "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/interactions/300100096307925",
    "name" : "interactions",
    "kind" : "item"
  }, {
    "rel" : "lov",
    "href" : "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/interactions/300100096307925/child/childInteractions/300100097737929/lov/DirectionCdLookup",
    "name" : "DirectionCdLookup",
    "kind" : "collection"
  }, {
    "rel" : "lov",
    "href" : "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/interactions/300100096307925/child/childInteractions/300100097737929/lov/StatusCdLookup",
    "name" : "StatusCdLookup",
    "kind" : "collection"
  }, {
    "rel" : "lov",
    "href" : "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/interactions/300100096307925/child/childInteractions/300100097737929/lov/ChannelIdByChannelType",
    "name" : "ChannelIdByChannelType",
    "kind" : "collection"
  }, {
    "rel" : "enclosure",
    "href" : "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/interactions/300100096307925/child/childInteractions/300100097737929/enclosure/Payload",
    "name" : "Payload",
    "kind" : "other"
  } ]
}

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