Create a resource team

post

/crmRestApi/resources/11.13.18.05/queues/{QueueId}/child/resourceTeams

Request

Path Parameters
Header Parameters
  • If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
  • The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.
  • Contains one of the following values: true or false. If true, the server performs an Upsert operation instead of a Create operation. During an Upsert operation, the server attempts to find an existing resource that matches the payload. If a match is found, the server updates the existing resource instead of creating a new one. If not found or false (default), the server performs a Create operation. Note that the Upsert operation isn't supported for date-effective REST resources.
Supported Media Types
Request Body - application/json ()
Root Schema : schema
Type: object
Show Source
Nested Schema : Queue Resource Team Members
Type: array
Title: Queue Resource Team Members
The queue resource team members resource is used to view the resource team members associated with a queue resource team. Resource team members are employees or partners who can take ownership of items in a queue.
Show Source
Nested Schema : queues-resourceTeams-resourceTeamMembers-item-post-request
Type: object
Show Source
  • Title: Delete Indicator
    Maximum Length: 1
    Default Value: false
    Indicates whether the row can be deleted. Possible values are 'Y' and 'N'.
  • Title: Resource Type
    Maximum Length: 30
    Indicates the type of the resource.
  • Title: Team Id
    The unique identifier of the team.
  • Title: Team Resource Id
    The unique identifier of the resource that is a member of a team.
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Response

Supported Media Types

Default Response

The following table describes the default response for this task.
Headers
  • If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
  • The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.
Body ()
Root Schema : queues-resourceTeams-item-response
Type: object
Show Source
  • Title: Created By
    Read Only: true
    Maximum Length: 64
    The user who created the queue resource team.
  • Title: Creation Date
    Read Only: true
    The date and time when the queue resource team was created.
  • Title: Can Delete
    Read Only: true
    Indicates if the resource team can be deleted. The default value is true.
  • Title: Enabled
    Maximum Length: 1
    Default Value: true
    Indicates whether the queue resource team is enabled. If enabled, the value is true, else the value is false. The default value is true.
  • Title: Last Updated Date
    Read Only: true
    The date and time when the queue resource team was last updated.
  • Title: Last Updated By
    Read Only: true
    Maximum Length: 64
    The user who last updated the queue resource team.
  • Title: Last Update Login
    Read Only: true
    Maximum Length: 32
    The application login associated with the user who last updated the queue resource team.
  • Links
  • Title: Resource Member ID
    The unique identifier of the resource team added as queue resource member.
  • Title: Queue ResourceType
    Read Only: true
    Maximum Length: 30
    Default Value: ORA_SVC_RESOURCE_TEAM
    The code indicating whether the resource is an individual or a team.
  • Title: Queue ID
    The unique identifier of the queue.
  • Title: Queue Name
    Read Only: true
    Maximum Length: 400
    The name of the queue to which this resource team is associated.
  • Title: Queue Number
    Read Only: true
    Maximum Length: 30
    The public unique identifier of the queue to which this resource team is associated.
  • Title: Queue Resource ID
    The unique identifier of the queue resource team.
  • Queue Resource Team Members
    Title: Queue Resource Team Members
    The queue resource team members resource is used to view the resource team members associated with a queue resource team. Resource team members are employees or partners who can take ownership of items in a queue.
  • Title: Description
    Read Only: true
    Maximum Length: 80
    The description of the queue resource team.
  • Read Only: true
    The unique identifier of the queue resource team.
  • Title: Name
    Read Only: true
    Maximum Length: 30
    The name of the resource team.
  • Title: Team Number
    Read Only: true
    Maximum Length: 30
    The public unique identifier of the queue resource team.
  • Title: Can Update
    Read Only: true
    Indicates if the resource team can be updated. The default value is true.
Nested Schema : Queue Resource Team Members
Type: array
Title: Queue Resource Team Members
The queue resource team members resource is used to view the resource team members associated with a queue resource team. Resource team members are employees or partners who can take ownership of items in a queue.
Show Source
Nested Schema : queues-resourceTeams-resourceTeamMembers-item-response
Type: object
Show Source
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Examples

The following example shows how to create an association of an existing team with a queue by submitting a POST request on the REST resource.

Example of Request Header

The following shows an example of the request header.

POST /crmRestApi/resources/11.13.18.05/queues/300100089889775/child/resourceTeams HTTP/1.1
HOST: servername.fa.us2.oraclecloud.com
authorization: Basic U0FMRVNfQURNSU46V2VsY29tZTE=
content-type: application/vnd.oracle.adf.resourceitem+json

Example of Request Body

The following example shows the contents of the request body in JSON format.

{
"ObjectId": 300100551812952
}

Example of Response Header

The following shows an example of the response header.

HTTP/1.1 201: Created
Date: FRI, 07 Oct 2016 07:21:16 GMT
Server: Oracle-HTTP-Server-11g
Content-Type: application/vnd.oracle.adf.resourceitem+json
Content-Language: en

Example of Response Body

The following example shows the contents of the response body in JSON format.

{
    "CreatedBy": "SALES_ADMIN",
    "CreationDate": "2022-05-25T09:28:08+00:00",
    "EnabledFlag": true,
    "LastUpdateDate": "2022-05-25T09:28:08.144+00:00",
    "LastUpdateLogin": "DF0AFC339A185ED7E0531C5CF00AFF99",
    "LastUpdatedBy": "SALES_ADMIN",
    "ObjectId": 300100551812952,
    "ObjectTypeCd": "ORA_SVC_RESOURCE_TEAM",
    "QueueId": 300100551304254,
    "QueueResourceId": 300100551822474,
    "QueueName": null,
    "QueueNumber": null,
    "TeamDescription": null,
    "TeamId": 300100551812952,
    "TeamName": "TestTeam123",
    "TeamNumber": "300100551812951",
    "UpdateFlag": true,
    "DeleteFlag": true,
    "links": [
        {
            "rel": "self",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/queues/300100551304254/child/resourceTeams/300100551822474",
            "name": "resourceTeams",
            "kind": "item",
            "properties": {
                "changeIndicator": "ACED0005737200136A6176612E7574696C2E41727261794C6973747881D21D99C7619D03000149000473697A65787000000001770400000001737200116A6176612E6C616E672E496E746567657212E2A0A4F781873802000149000576616C7565787200106A6176612E6C616E672E4E756D62657286AC951D0B94E08B02000078700000000178"
            } },
        {
            "rel": "canonical",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/queues/300100551304254/child/resourceTeams/300100551822474",
            "name": "resourceTeams",
            "kind": "item"
        },
        {
            "rel": "parent",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/queues/300100551304254",
            "name": "queues",
            "kind": "item"
        },
        {
            "rel": "child",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/queues/300100551304254/child/resourceTeams/300100551822474/child/resourceTeamMembers",
            "name": "resourceTeamMembers",
            "kind": "collection"
        }
    ]
}
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