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• Request
• Response
• Examples

Get all service request interactions

get

/crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/srInteractionReferences

Request

Path Parameters

• SrNumber(required): string
  The unique number that is used to identify a service request. You can configure the service request number to a format that is best suitable to your organizational requirements. For example, service request may have the formats service request0000012345, service request_000_12345, 12345_00_service request, and so on depending on your requirements.

Query Parameters

• dependency: string
  This parameter specifies dependencies which are fields that are set before and rolled back after generating the response. Generally they are used to preview the effects of an attribute change. The fields specified in this parameter are always set in the resource instance in question. When a child resource collection is requested and the parameter is set, the fields will be set in the parent resource instance before generating the resource collection payload. The value of this query parameter is a set of dependency fields. Example: dependency=ProductId=2
  
  Format: <attr1>=<val1>,<attr2>=<value2>
• expand: string
  When this parameter is provided, the specified children are included in the resource payload (instead of just a link). The value of this query parameter is "all" or "". More than one child can be specified using comma as a separator. Example: ?expand=Employees,Localizations. Nested children can also be provided following the format "Child.NestedChild" (Example: ?expand=Employees.Managers). If a nested child is provided (Example: Employees.Managers), the missing children will be processed implicitly. For example, "?expand=Employees.Managers" is the same as "?expand=Employees,Employees.Managers" (which will expand Employees and Managers).
• fields: string
  This parameter filters the resource fields. Only the specified fields are returned, which means that if no fields are specified, no fields are returned (useful to get only the links). If an indirect child resource is provided (Example: Employees.Managers), the missing children will be processed implicitly. For example, "?fields=Employees.Managers:Empname" is the same as "?fields=;Employees:;Employees.Managers:Empname" (which will only return the "Empname" field for Managers). the value of this query parameter is a list of resource fields. The attribute can be a direct (Example: Employees) or indirect (Example: Employees.Managers) child. It cannot be combined with expand query parameter. If both are provided, only fields will be considered.
  
  Format: ?fields=Attribute1,Attribute2
  
  Format for fields in child resource: ?fields=Accessor1:Attribute1,Attribute2
• finder: string
  Used as a predefined finder to search the collection.
  
  Format: ?finder=<finderName>;<variableName>=<variableValue>,<variableName2>=<variableValue2>
  
  The following are the available finder names and corresponding finder variables:
  
  

  • PrimaryKey: Finds service request interactions by ID.
    Finder Variables:
    • ReferenceId; integer; The interaction reference ID.
• limit: integer
  This parameter restricts the number of resources returned inside the resource collection. If the limit exceeds the resource count then the framework will only return the available resources.
• links: string
  This parameter can be used to show only certain links while accessing a singular resource or a resource collection. The parameter value format is a comma-separated list of : <link_relation>
  
  Example:
  self,canonical
  
• offset: integer
  Used to define the starting position of the resource collection. If offset exceeds the resource count then no resources are returned. Default value is 0.
• onlyData: boolean
  The resource item payload will be filtered in order to contain only data (no links section, for example).
• orderBy: string
  This parameter orders a resource collection based on the specified fields. The parameter value is a comma-separated string of attribute names, each optionally followed by a colon and "asc" or "desc". Specify "asc" for ascending and "desc" for descending. The default value is "asc". For example, ?orderBy=field1:asc,field2:desc
• q: string
  This query parameter defines the where clause. The resource collection will be queried using the provided expressions. The value of this query parameter is one or more expressions. Example: ?q=Deptno>=10 and <= 30;Loc!=NY
  
  Format: ?q=expression1;expression2
  
  You can use these queryable attributes to filter this collection resource using the q query parameter:
  

  • AccountPartyId; integer; The unique identifier of the interaction account.
  • AccountPartyUniqueName; string; The name of the interaction account.
  • ChannelDisplayName; string; The name of the display channel.
  • ChannelId; integer; The unique identifier of the interaction channel.
  • ChannelTypeCd; string; The code indicating the channel type. For example, email, phone, social, and so on. A list of accepted values is defined in the lookup ORA_SVC_CHANNEL_TYPE_CD.
  • ContactPartyId; integer; The unique identifier of the interaction contact.
  • ContactPartyUniqueName; string; The name of the interaction contact.
  • CreatedBy; string; The user who created the interaction.
  • CreationDate; string; The date and time when the interaction was created.
  • Description; string; A brief description of the interaction.
  • DirectionCd; string; The code indicating whether the interaction is inbound or outbound.
  • EndTime; string; The date and time when the interaction ends.
  • InteractionId; integer; The unique identifier of the interaction.
  • LastUpdateDate; string; The date and time when the interaction was last updated.
  • LastUpdateLogin; string; The login of the user who last updated the interaction.
  • LastUpdatedBy; string; The user who last updated the interaction.
  • OriginalSystemReference; string; The original system of reference for an interaction that was imported.
  • OwnerResourceId; integer; The unique identifier of the agent who owns the interaction.
  • OwnerResourcePartyUniqueName; string; The name of the resource who is an internal interaction owner associated with the interaction, such as a service agent.
  • ParentInteractionId; integer; The unique identifier of the parent interaction.
  • QueueId; integer; The unique identifier of the interaction queue.
  • QueueName; string; The name of the interaction queue.
  • ReferenceId; integer; The unique identifier of the service request interaction reference.
  • StartTime; string; The date and time when the interaction starts.
  • StatusCd; string; The code indicating the status of the interaction. A list of accepted values is defined in the lookup ORA_SVC_IM_STATUS_CD.
  • StripeCd; string; The application stripe of the interaction.
• totalResults: boolean
  The resource collection representation will include the "estimated row count" when "?totalResults=true", otherwise the count is not included. The default value is "false".

Header Parameters

• Metadata-Context: string
  If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
• REST-Framework-Version: string
  The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.

There's no request body for this operation.

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Response

Supported Media Types

• application/json

Default Response

The following table describes the default response for this task.

Headers

• Metadata-Context:
  If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
• REST-Framework-Version:
  The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.

Body ()

Root Schema : serviceRequests-srInteractionReferences

Type: object

Show Source

• count(required): integer
  The number of resource instances returned in the current range.
• hasMore(required): boolean
  Indicates whether more resources are available on the server than the subset returned in the response. If the value is true, then there are more resources to retrieve from the server. The default value is false.
• items: array Items
  Title: Items

  The items in the collection.
• limit(required): integer
  The actual paging size used by the server.
• links(required): array Links
  Title: Links

  The link relations associated with the resource instance.
• offset(required): integer
  The offset value used in the current page.
• totalResults: integer
  The estimated row count when "?totalResults=true", otherwise the count is not included.

{
    "required":[
        "count",
        "hasMore",
        "limit",
        "links",
        "offset"
    ],
    "type":"object",
    "properties":{
        "totalResults":{
            "type":"integer",
            "description":"The estimated row count when \"?totalResults=true\", otherwise the count is not included."
        },
        "offset":{
            "type":"integer",
            "description":"The offset value used in the current page."
        },
        "count":{
            "type":"integer",
            "description":"The number of resource instances returned in the current range."
        },
        "hasMore":{
            "type":"boolean",
            "description":"Indicates whether more resources are available on the server than the subset returned in the response. If the value is true, then there are more resources to retrieve from the server. The default value is false."
        },
        "limit":{
            "type":"integer",
            "description":"The actual paging size used by the server."
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "items":{
            "title":"Items",
            "type":"array",
            "description":"The items in the collection.",
            "items":{
                "$ref":"#/components/schemas/serviceRequests-srInteractionReferences-item-response"
            }
        }
    }
}

Nested Schema : Items

Type: array

Title: Items

The items in the collection.

Show Source

• Array of: object serviceRequests-srInteractionReferences-item-response

{
    "title":"Items",
    "type":"array",
    "description":"The items in the collection.",
    "items":{
        "$ref":"#/components/schemas/serviceRequests-srInteractionReferences-item-response"
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

• Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : serviceRequests-srInteractionReferences-item-response

Type: object

Show Source

• AccountPartyId: integer (int64)
  Title: Account ID

  Read Only: true

  The unique identifier of the interaction account.
• AccountPartyUniqueName: string
  Title: Account

  Read Only: true

  Maximum Length: 900

  The name of the interaction account.
• ChannelDisplayName: string
  Title: Display Name

  Read Only: true

  Maximum Length: 400

  The name of the display channel.
• ChannelId: integer (int64)
  Title: Channel ID

  Read Only: true

  The unique identifier of the interaction channel.
• ChannelTypeCd: string
  Title: Channel Type

  Read Only: true

  Maximum Length: 30

  The code indicating the channel type. For example, email, phone, social, and so on. A list of accepted values is defined in the lookup ORA_SVC_CHANNEL_TYPE_CD.
• ContactPartyId: integer (int64)
  Title: Contact ID

  Read Only: true

  The unique identifier of the interaction contact.
• ContactPartyUniqueName: string
  Title: Contact

  Read Only: true

  Maximum Length: 900

  The name of the interaction contact.
• CreatedBy: string
  Title: Created By

  Read Only: true

  Maximum Length: 64

  The user who created the interaction.
• CreationDate: string (date-time)
  Title: Creation Date

  Read Only: true

  The date and time when the interaction was created.
• DeleteFlag: boolean
  Title: Can Delete

  Read Only: true

  Indicates if the interaction reference has been deleted.
• Description: string
  Title: Description

  Read Only: true

  Maximum Length: 1000

  A brief description of the interaction.
• DirectionCd: string
  Title: Direction

  Read Only: true

  Maximum Length: 30

  Default Value: ORA_SVC_INBOUND

  The code indicating whether the interaction is inbound or outbound.
• EndTime: string (date-time)
  Title: End Time

  Read Only: true

  The date and time when the interaction ends.
• InteractionId: integer (int64)
  Title: Interaction ID

  Read Only: true

  The unique identifier of the interaction.
• LastUpdateDate: string (date-time)
  Title: Last Updated Date

  Read Only: true

  The date and time when the interaction was last updated.
• LastUpdatedBy: string
  Title: Last Updated By

  Read Only: true

  Maximum Length: 64

  The user who last updated the interaction.
• LastUpdateLogin: string
  Title: Last Update Login

  Read Only: true

  Maximum Length: 32

  The login of the user who last updated the interaction.
• links: array Links
  Title: Links

  The link relations associated with the resource instance.
• OriginalSystemReference: string
  Title: Original System

  Read Only: true

  Maximum Length: 255

  The original system of reference for an interaction that was imported.
• OwnerResourceId: integer (int64)
  Title: Owner Resource ID

  Read Only: true

  The unique identifier of the agent who owns the interaction.
• OwnerResourcePartyUniqueName: string
  Title: Resource Name

  Read Only: true

  Maximum Length: 900

  The name of the resource who is an internal interaction owner associated with the interaction, such as a service agent.
• ParentInteractionId: integer (int64)
  Title: Parent Interaction ID

  Read Only: true

  The unique identifier of the parent interaction.
• Payload: string (byte)
  Title: Payload

  Read Only: true

  The payload associated with the interaction.
• QueueId: integer (int64)
  Title: Queue ID

  Read Only: true

  The unique identifier of the interaction queue.
• QueueName: string
  Title: Name

  Read Only: true

  Maximum Length: 400

  The name of the interaction queue.
• ReferenceId: integer (int64)
  Title: Reference ID

  Read Only: true

  The unique identifier of the service request interaction reference.
• StartTime: string (date-time)
  Title: Start Time

  Read Only: true

  The date and time when the interaction starts.
• StatusCd: string
  Title: Status

  Read Only: true

  Maximum Length: 30

  Default Value: ORA_SVC_OPEN

  The code indicating the status of the interaction. A list of accepted values is defined in the lookup ORA_SVC_IM_STATUS_CD.
• StripeCd: string
  Title: Stripe Code

  Read Only: true

  Maximum Length: 30

  The application stripe of the interaction.
• TopLevelFlag: boolean
  Title: Top Level

  Read Only: true

  Indicates if the interaction is the top level interaction in the hierarchy.
• UpdateFlag: boolean
  Title: Can Update

  Read Only: true

  Indicates if the interaction reference has been updated.

{
    "type":"object",
    "properties":{
        "CreationDate":{
            "title":"Creation Date",
            "type":"string",
            "description":"The date and time when the interaction was created.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "Description":{
            "title":"Description",
            "maxLength":1000,
            "type":"string",
            "description":"A brief description of the interaction.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "EndTime":{
            "title":"End Time",
            "type":"string",
            "description":"The date and time when the interaction ends.",
            "format":"date-time",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "DirectionCd":{
            "title":"Direction",
            "maxLength":30,
            "type":"string",
            "description":"The code indicating whether the interaction is inbound or outbound.",
            "nullable":false,
            "readOnly":true,
            "default":"ORA_SVC_INBOUND",
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "ChannelDisplayName":{
            "title":"Display Name",
            "maxLength":400,
            "type":"string",
            "description":"The name of the display channel.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "AccountPartyUniqueName":{
            "title":"Account",
            "maxLength":900,
            "type":"string",
            "description":"The name of the interaction account.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "ChannelId":{
            "title":"Channel ID",
            "type":"integer",
            "description":"The unique identifier of the interaction channel.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "TopLevelFlag":{
            "title":"Top Level",
            "type":"boolean",
            "description":"Indicates if the interaction is the top level interaction in the hierarchy.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "UpdateFlag":{
            "title":"Can Update",
            "type":"boolean",
            "description":"Indicates if the interaction reference has been updated.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "DISPLAYHINT":"Hide",
                "ATTR_INTERNAL_USE":"Y",
                "ExtnEventActionProperty":"HideInFieldUpdate; HideInCreateTask; HideInEmailTemplate",
                "fnd:FND_AUDIT_ATTR_ENABLED":"false",
                "ExtnMassUpdateable":"false"
            }
        },
        "ReferenceId":{
            "title":"Reference ID",
            "type":"integer",
            "description":"The unique identifier of the service request interaction reference.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":18,
                "fnd:GLOBALLY_UNIQUE":"true"
            },
            "x-queryable":true
        },
        "OwnerResourcePartyUniqueName":{
            "title":"Resource Name",
            "maxLength":900,
            "type":"string",
            "description":"The name of the resource who is an internal interaction owner associated with the interaction, such as a service agent.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "AccountPartyId":{
            "title":"Account ID",
            "type":"integer",
            "description":"The unique identifier of the interaction account.",
            "format":"int64",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "OwnerResourceId":{
            "title":"Owner Resource ID",
            "type":"integer",
            "description":"The unique identifier of the agent who owns the interaction.",
            "format":"int64",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "ContactPartyId":{
            "title":"Contact ID",
            "type":"integer",
            "description":"The unique identifier of the interaction contact.",
            "format":"int64",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "QueueName":{
            "title":"Name",
            "maxLength":400,
            "type":"string",
            "description":"The name of the interaction queue.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "LastUpdatedBy":{
            "title":"Last Updated By",
            "maxLength":64,
            "type":"string",
            "description":"The user who last updated the interaction.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "InteractionId":{
            "title":"Interaction ID",
            "type":"integer",
            "description":"The unique identifier of the interaction.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":18,
                "fnd:GLOBALLY_UNIQUE":"true"
            },
            "x-queryable":true
        },
        "CreatedBy":{
            "title":"Created By",
            "maxLength":64,
            "type":"string",
            "description":"The user who created the interaction.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "StatusCd":{
            "title":"Status",
            "maxLength":30,
            "type":"string",
            "description":"The code indicating the status of the interaction. A list of accepted values is defined in the lookup ORA_SVC_IM_STATUS_CD.",
            "nullable":false,
            "readOnly":true,
            "default":"ORA_SVC_OPEN",
            "x-queryable":true
        },
        "OriginalSystemReference":{
            "title":"Original System",
            "maxLength":255,
            "type":"string",
            "description":"The original system of reference for an interaction that was imported.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "StartTime":{
            "title":"Start Time",
            "type":"string",
            "description":"The date and time when the interaction starts.",
            "format":"date-time",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "QueueId":{
            "title":"Queue ID",
            "type":"integer",
            "description":"The unique identifier of the interaction queue.",
            "format":"int64",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "ContactPartyUniqueName":{
            "title":"Contact",
            "maxLength":900,
            "type":"string",
            "description":"The name of the interaction contact.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "DeleteFlag":{
            "title":"Can Delete",
            "type":"boolean",
            "description":"Indicates if the interaction reference has been deleted.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "DISPLAYHINT":"Hide",
                "ATTR_INTERNAL_USE":"Y",
                "ExtnEventActionProperty":"HideInFieldUpdate; HideInCreateTask; HideInEmailTemplate",
                "fnd:FND_AUDIT_ATTR_ENABLED":"false",
                "ExtnMassUpdateable":"false"
            }
        },
        "ParentInteractionId":{
            "title":"Parent Interaction ID",
            "type":"integer",
            "description":"The unique identifier of the parent interaction.",
            "format":"int64",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "StripeCd":{
            "title":"Stripe Code",
            "maxLength":30,
            "type":"string",
            "description":"The application stripe of the interaction.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "Payload":{
            "title":"Payload",
            "type":"string",
            "description":"The payload associated with the interaction.",
            "format":"byte",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "ChannelTypeCd":{
            "title":"Channel Type",
            "maxLength":30,
            "type":"string",
            "description":"The code indicating the channel type. For example, email, phone, social, and so on. A list of accepted values is defined in the lookup ORA_SVC_CHANNEL_TYPE_CD.",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "LastUpdateDate":{
            "title":"Last Updated Date",
            "type":"string",
            "description":"The date and time when the interaction was last updated.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "LastUpdateLogin":{
            "title":"Last Update Login",
            "maxLength":32,
            "type":"string",
            "description":"The login of the user who last updated the interaction.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

• Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : link

Type: object

Show Source

• href: string
  Title: hyperlink reference

  The URI to the related resource.
• kind: string
  Title: kind

  Allowed Values: [ "collection", "item", "describe", "other" ]

  The kind of the related resource.
• name: string
  Title: name

  The name of the link to the related resource.
• properties: object properties
• rel: string
  Title: relation

  Allowed Values: [ "self", "lov", "parent", "canonical", "child", "enclosure", "action", "custom" ]

  The name of the relation to the resource instance. Example: self.

{
    "type":"object",
    "properties":{
        "kind":{
            "title":"kind",
            "type":"string",
            "description":"The kind of the related resource.",
            "enum":[
                "collection",
                "item",
                "describe",
                "other"
            ]
        },
        "rel":{
            "title":"relation",
            "type":"string",
            "description":"The name of the relation to the resource instance.  Example: self.",
            "enum":[
                "self",
                "lov",
                "parent",
                "canonical",
                "child",
                "enclosure",
                "action",
                "custom"
            ]
        },
        "name":{
            "title":"name",
            "type":"string",
            "description":"The name of the link to the related resource."
        },
        "href":{
            "title":"hyperlink reference",
            "type":"string",
            "description":"The URI to the related resource."
        },
        "properties":{
            "type":"object",
            "properties":{
                "changeIndicator":{
                    "type":"string",
                    "description":"Change indicator or the ETag value of the resource instance."
                }
            }
        }
    }
}

Nested Schema : properties

Type: object

Show Source

• changeIndicator: string
  Change indicator or the ETag value of the resource instance.

{
    "type":"object",
    "properties":{
        "changeIndicator":{
            "type":"string",
            "description":"Change indicator or the ETag value of the resource instance."
        }
    }
}

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Examples

The following example shows how to get all service request interactions by submitting a GET request on the REST resource.

Example of Request Header

The following shows an example of the request header.

GET crmRestApi/resources/11.13.18.05/serviceRequests/SR0000004951/child/srInteractionReferences
HOST: servername.fa.us2.oraclecloud.com
authorization: Basic U0FMRVNfQURNSU46V2VsY29tZTE=
content-type: application/vnd.oracle.adf.resourceitem+json

Example of Response Header

The following shows an example of the response header.

HTTP/1.1 200 OK
Server: Oracle-HTTP-Server-11g
Content-Type: application/vnd.oracle.adf.resourceitem+json
Content-Language: en

Example of Response Body

The following example shows the contents of the response body.

{
  "items": [
    {
      "ReferenceId": 300100103890826,
      "InteractionId": 300100103890825,
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