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• Request
• Response

Submit an enriched universal work object

post

/crmRestApi/resources/11.13.18.05/universalWorkObjects/action/submitWork

This method lets you submit an enriched universal work object for the queue and agent assignment.

Request

Header Parameters

• Metadata-Context:
  If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
• REST-Framework-Version:
  The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.

Supported Media Types

• application/vnd.oracle.adf.action+json

Request Body - application/vnd.oracle.adf.action+json ()

Root Schema : schema

Type: object

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• doEnrich: boolean
  Submit a universal work object identified by work identifier for the enrichment and for the queue and agent assignment.
• findOnlyQueue: boolean
  Submit an enriched universal work object identified by work identifier for only queue assignment.
• workId: number
  Submit an enriched universal work object identified by work identifier for the queue and agent assignment.

{
    "type":"object",
    "properties":{
        "findOnlyQueue":{
            "type":"boolean",
            "description":"Submit an enriched universal work object identified by work identifier for only queue assignment.",
            "nullable":true
        },
        "doEnrich":{
            "type":"boolean",
            "description":"Submit a universal work object identified by work identifier for the enrichment and for the queue and agent assignment.",
            "nullable":true
        },
        "workId":{
            "type":"number",
            "description":"Submit an enriched universal work object identified by work identifier for the queue and agent assignment.",
            "nullable":true
        }
    },
    "additionalProperties":false
}

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Response

Supported Media Types

• application/json
• application/vnd.oracle.adf.actionresult+json

Default Response

The following table describes the default response for this task.

Body ()

Root Schema : schema

Type: object

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• result(required): string
  Submit an enriched universal work object identified by work identifier for the assignment and return the response code.

{
    "required":[
        "result"
    ],
    "type":"object",
    "properties":{
        "result":{
            "type":"string",
            "description":"Submit an enriched universal work object identified by work identifier for the assignment and return the response code."
        }
    },
    "additionalProperties":false
}

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