• Subcategories:
• Large Object (LOB) Attributes - PreferredResources
• Large Object (LOB) Attributes - PropertyMap

Universal Work Objects REST Endpoints

Sort by

Task Path Method

Universal Work Objects

The universal work objects resource is used to view and update universal work objects. It tracks channel requests that need to be routed to an agent for assignment.

Cancel outstanding universal work object

Method: post

Path: /crmRestApi/resources/11.13.18.05/universalWorkObjects/action/cancelWork

Create an universal work object

Method: post

Path: /crmRestApi/resources/11.13.18.05/universalWorkObjects

Delete an universal work object

Method: delete

Path: /crmRestApi/resources/11.13.18.05/universalWorkObjects/{WorkId}

Get all universal work objects

Method: get

Path: /crmRestApi/resources/11.13.18.05/universalWorkObjects

Get an universal work object

Method: get

Path: /crmRestApi/resources/11.13.18.05/universalWorkObjects/{WorkId}

Initiate update of a universal work object

Method: post

Path: /crmRestApi/resources/11.13.18.05/universalWorkObjects/action/updateWork

Submit an enriched universal work object

Method: post

Path: /crmRestApi/resources/11.13.18.05/universalWorkObjects/action/submitWork

Update an universal work object

Method: patch

Path: /crmRestApi/resources/11.13.18.05/universalWorkObjects/{WorkId}