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• Request
• Response

Create an universal work object

post

/crmRestApi/resources/11.13.18.05/universalWorkObjects

Request

Header Parameters

• Metadata-Context:
  If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
• REST-Framework-Version:
  The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.
• Upsert-Mode:
  Contains one of the following values: true or false. If true, the server performs an Upsert operation instead of a Create operation. During an Upsert operation, the server attempts to find an existing resource that matches the payload. If a match is found, the server updates the existing resource instead of creating a new one. If not found or false (default), the server performs a Create operation. Note that the Upsert operation isn't supported for date-effective REST resources.

Supported Media Types

• application/json

Request Body - application/json ()

Root Schema : schema

Type: object

Show Source

• AccountPartyId: integer (int64)
  Title: Account Party ID

  The unique identifier of the account party associated with the work object.
• AccountPartyUniqueName: string
  Title: Account

  Maximum Length: 900

  The unique name to identify the account.
• AgentSkipList: string
  Title: Skip List

  Maximum Length: 2000

  A comma separated list of agents unique identifiers to which this work object should not be offered.
• AppClassification: string
  Title: Application Classification

  Maximum Length: 30

  The application classification associated to the work object such as SALES or SERVICE.
• AssigneeResourceId: integer (int64)
  Title: Assignee Resource ID

  The identifier of the resource assigned to this work object.
• BuOrgId: integer (int64)
  Title: Business Unit ID

  The unique identifier of the Business Unit Organization associated with this work object. Reserved for future use.
• CategoryId: integer (int64)
  Title: Category ID

  The unique identifier of the category to the work request.
• ChannelId: integer (int64)
  Title: Channel ID

  The unique identifier of the channel associated to the work object.
• ChannelTypeCd: string
  Title: Channel

  Maximum Length: 30

  The code indicating the channel type. For example, email, phone, social, and so on. A list of accepted values is defined in the lookup ORA_SVC_CHANNEL_TYPE_CD.
• ContactEmailAddr: string
  Title: Contact Email Address

  Maximum Length: 320

  The contact email address as sent from the channel.
• ContactFirstName: string
  Title: Contact First Name

  Maximum Length: 150

  The first name of the contact as sent from the channel.
• ContactLastName: string
  Title: Contact Last Name

  Maximum Length: 100

  The last name of the contact as sent from the channel.
• ContactPartyId: integer (int64)
  Title: Contact Party ID

  The unique identifier of the contact party associated with the work object.
• ContextObjectAssigneeId: integer (int64)
  Title: Context Object Assignee ID

  The assignee unique identifier of the business object that adds context to the work object.
• ContextObjectId: integer (int64)
  Title: Context Object ID

  The unique identifier of a business object that adds context to the work object.
• ContextObjectName: string
  Title: Context Object Name

  Maximum Length: 64

  The visible user name of the business object that adds context to the work object.
• ContextObjectSeverityCd: string
  Title: Context Severity Code

  Maximum Length: 30

  The severity code of the business object that adds context to the work object.
• ContextObjectType: string
  Title: Context Object Type

  Maximum Length: 30

  The business object type that adds context to the work object.
• EscalationLevel: integer (int64)
  Title: Escalation Level

  The level to which the work object has been escalated to. The default value is 0, which means no escalation.
• InteractionId: integer (int64)
  Title: Interaction ID

  The unique identifier of the interaction associated to this work object.
• InventoryItemId: integer (int64)
  Title: Inventory Item ID

  The unique identifier of the product associated with the work object.
• InventoryOrgId: integer (int64)
  Title: Inventory Organization ID

  The unique identifier of the organization of the product that is associated work object.
• LanguageCd: string
  Title: Language Code

  Maximum Length: 30

  The lookup code that indicates customer preferred language for this work object.
• LastAssignmentDate: string (date-time)
  Title: Last Assignment Date

  The last time this request was offered to an agent.
• ObjectId: number
  Title: Object ID

  The unique identifier of the business object or client channel instance id associated with this request.
• ObjectStatus: string
  Title: Object Status

  Maximum Length: 100

  The status of the business object that adds context to the work object.
• ObjectTypeCd: string
  Title: Object Type

  Maximum Length: 30

  The type of the Business Object if set. For example SVC_SERVICE_REQUESTS.
• PreferredResources: string (byte)
  Title: Preferred Resources

  A comma separated list of agents unique identifiers that would be preferred to be assigned to the work object.
• Priority: integer
  Title: Priority

  The priority of the work that needs to be assigned. For example a SR's priority could be calculated based on its severity.
• ProdGroupId: integer (int64)
  Title: Product Group ID

  The unique identifier of the product group associated with the work object.
• PropertyMap: string (byte)
  Title: Work Object Properties

  A collection of work object properties as name value pairs in JSON format.
• QueueId: integer (int64)
  Title: Queue ID

  The identifier of the queue that the work object has been assigned to.
• RealtimeFlag: boolean
  Title: Real Time

  Maximum Length: 1

  Indicates whether the channel is in real time or not.
• ServiceZoneId: integer (int64)
  Title: Region ID

  The service region unique identifier associated to the work object.
• ServiceZoneName: string
  Title: Service Region

  Maximum Length: 360

  The service region name associated to the work object.
• Severity: string
  Maximum Length: 30

  The severity code of the work that needs to be assigned.
• SocialChannelId: string
  Title: Social Channel ID

  Maximum Length: 400

  The social channel identifier associated to the work object.
• SocialChannelName: string
  Title: Social Channel Name

  Maximum Length: 400

  The social channel name associated to the work object.
• SocialChannelTypeCd: string
  Title: Social Channel Type

  Maximum Length: 30

  The social channel type associated to the work object.
• StatusCd: string
  Title: Status Code

  Maximum Length: 30

  The status of the work object assignment.
• StripeCd: string
  Title: Stripe Code

  Maximum Length: 30

  The lookup code that indicates the stripe code, such as CRM, HCM, or PRM.
• VisitorBrowserHistSessId: string
  Title: Visitor's Browser History ID

  Maximum Length: 100

  The unique identifier of the browser history that provides insight into the end-user's page visits.
• WoName: string
  Title: Reference ID

  Maximum Length: 64

  The user visible name of the object associated with the work object.
• WoTitle: string
  Title: Title

  Maximum Length: 400

  The user visible title of the object associated with the work object.
• WoTypeName: string
  Title: Work Object Type

  Maximum Length: 30

  The user visible name for the type of work associated with the work object.

{
    "type":"object",
    "properties":{
        "ProdGroupId":{
            "title":"Product Group ID",
            "type":"integer",
            "description":"The unique identifier of the product group associated with the work object.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            }
        },
        "CategoryId":{
            "title":"Category ID",
            "type":"integer",
            "description":"The unique identifier of the category to the work request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            }
        },
        "AgentSkipList":{
            "title":"Skip List",
            "maxLength":"2000",
            "type":"string",
            "description":"A comma separated list of agents unique identifiers to which this work object should not be offered.",
            "nullable":true
        },
        "AppClassification":{
            "title":"Application Classification",
            "maxLength":"30",
            "type":"string",
            "description":"The application classification associated to the work object such as SALES or SERVICE.",
            "nullable":true
        },
        "AccountPartyUniqueName":{
            "title":"Account",
            "maxLength":"900",
            "type":"string",
            "description":"The unique name to identify the account.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            }
        },
        "ChannelId":{
            "title":"Channel ID",
            "type":"integer",
            "description":"The unique identifier of the channel associated to the work object.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            }
        },
        "AssigneeResourceId":{
            "title":"Assignee Resource ID",
            "type":"integer",
            "description":"The identifier of the resource assigned to this work object.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            }
        },
        "ObjectStatus":{
            "title":"Object Status",
            "maxLength":"100",
            "type":"string",
            "description":"The status of the business object that adds context to the work object.",
            "nullable":true
        },
        "WoTypeName":{
            "title":"Work Object Type",
            "maxLength":"30",
            "type":"string",
            "description":"The user visible name for the type of work associated with the work object.",
            "nullable":true
        },
        "WoName":{
            "title":"Reference ID",
            "maxLength":"64",
            "type":"string",
            "description":"The user visible name of the object associated with the work object.",
            "nullable":true
        },
        "PreferredResources":{
            "title":"Preferred Resources",
            "type":"string",
            "description":"A comma separated list of agents unique identifiers that would be preferred to be assigned to the work object.",
            "format":"byte",
            "nullable":true,
            "x-queryable":false
        },
        "ObjectTypeCd":{
            "title":"Object Type",
            "maxLength":"30",
            "type":"string",
            "description":"The type of the Business Object if set. For example SVC_SERVICE_REQUESTS.",
            "nullable":true
        },
        "SocialChannelName":{
            "title":"Social Channel Name",
            "maxLength":"400",
            "type":"string",
            "description":"The social channel name associated to the work object.",
            "nullable":true
        },
        "AccountPartyId":{
            "title":"Account Party ID",
            "type":"integer",
            "description":"The unique identifier of the account party associated with the work object.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            }
        },
        "ContactPartyId":{
            "title":"Contact Party ID",
            "type":"integer",
            "description":"The unique identifier of the contact party associated with the work object.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            }
        },
        "ContactFirstName":{
            "title":"Contact First Name",
            "maxLength":"150",
            "type":"string",
            "description":"The first name of the contact as sent from the channel.",
            "nullable":true,
            "x-hints":{
                "protectionKey":"SvcWorkObjectEO.ContactFirstName",
                "protectionObjectTitle":"Contact First Name",
                "protectionState":"TOKENIZED",
                "protectionAttributeTitle":"Contact First Name"
            }
        },
        "EscalationLevel":{
            "title":"Escalation Level",
            "type":"integer",
            "description":"The level to which the work object has been escalated to. The default value is 0, which means no escalation.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            }
        },
        "ContactEmailAddr":{
            "title":"Contact Email Address",
            "maxLength":"320",
            "type":"string",
            "description":"The contact email address as sent from the channel.",
            "nullable":true,
            "x-hints":{
                "protectionKey":"SvcWorkObjectEO.ContactEmailAddr",
                "protectionObjectTitle":"Contact Email Address",
                "protectionState":"TOKENIZED",
                "protectionAttributeTitle":"Contact Email Address"
            }
        },
        "ContextObjectName":{
            "title":"Context Object Name",
            "maxLength":"64",
            "type":"string",
            "description":"The visible user name of the business object that adds context to the work object.",
            "nullable":true
        },
        "ContextObjectSeverityCd":{
            "title":"Context Severity Code",
            "maxLength":"30",
            "type":"string",
            "description":"The severity code of the business object that adds context to the work object.",
            "nullable":true
        },
        "InteractionId":{
            "title":"Interaction ID",
            "type":"integer",
            "description":"The unique identifier of the interaction associated to this work object.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            }
        },
        "ObjectId":{
            "title":"Object ID",
            "type":"number",
            "description":"The unique identifier of the business object or client channel instance id associated with this request.",
            "nullable":true,
            "x-hints":{
                "precision":"64"
            }
        },
        "ContextObjectId":{
            "title":"Context Object ID",
            "type":"integer",
            "description":"The unique identifier of a business object that adds context to the work object.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            }
        },
        "Priority":{
            "title":"Priority",
            "type":"integer",
            "description":"The priority of the work that needs to be assigned. For example a SR's priority could be calculated based on its severity.",
            "nullable":true
        },
        "InventoryItemId":{
            "title":"Inventory Item ID",
            "type":"integer",
            "description":"The unique identifier of the product associated with the work object.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            }
        },
        "StatusCd":{
            "title":"Status Code",
            "maxLength":"30",
            "type":"string",
            "description":"The status of the work object assignment.",
            "nullable":false
        },
        "InventoryOrgId":{
            "title":"Inventory Organization ID",
            "type":"integer",
            "description":"The unique identifier of the organization of the product that is associated work object.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            }
        },
        "QueueId":{
            "title":"Queue ID",
            "type":"integer",
            "description":"The identifier of the queue that the work object has been assigned to.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            }
        },
        "SocialChannelTypeCd":{
            "title":"Social Channel Type",
            "maxLength":"30",
            "type":"string",
            "description":"The social channel type associated to the work object.",
            "nullable":true
        },
        "Severity":{
            "maxLength":"30",
            "type":"string",
            "description":"The severity code of the work that needs to be assigned.",
            "nullable":true
        },
        "RealtimeFlag":{
            "title":"Real Time",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the channel is in real time or not.",
            "nullable":false,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "ContactLastName":{
            "title":"Contact Last Name",
            "maxLength":"100",
            "type":"string",
            "description":"The last name of the contact as sent from the channel.",
            "nullable":true,
            "x-hints":{
                "protectionKey":"SvcWorkObjectEO.ContactLastName",
                "protectionObjectTitle":"Contact Last Name",
                "protectionState":"TOKENIZED",
                "protectionAttributeTitle":"Contact Last Name"
            }
        },
        "PropertyMap":{
            "title":"Work Object Properties",
            "type":"string",
            "description":"A collection of work object properties as name value pairs in JSON format.",
            "format":"byte",
            "nullable":true,
            "x-queryable":false
        },
        "VisitorBrowserHistSessId":{
            "title":"Visitor's Browser History ID",
            "maxLength":"100",
            "type":"string",
            "description":"The unique identifier of the browser history that provides insight into the end-user's page visits.",
            "nullable":true
        },
        "LanguageCd":{
            "title":"Language Code",
            "maxLength":"30",
            "type":"string",
            "description":"The lookup code that indicates customer preferred language for this work object.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "ContextObjectType":{
            "title":"Context Object Type",
            "maxLength":"30",
            "type":"string",
            "description":"The business object type that adds context to the work object.",
            "nullable":true
        },
        "ServiceZoneName":{
            "title":"Service Region",
            "maxLength":"360",
            "type":"string",
            "description":"The service region name associated to the work object.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "StripeCd":{
            "title":"Stripe Code",
            "maxLength":"30",
            "type":"string",
            "description":"The lookup code that indicates the stripe code, such as CRM, HCM, or PRM.",
            "nullable":true
        },
        "LastAssignmentDate":{
            "title":"Last Assignment Date",
            "type":"string",
            "description":"The last time this request was offered to an agent.",
            "format":"date-time",
            "nullable":true
        },
        "ContextObjectAssigneeId":{
            "title":"Context Object Assignee ID",
            "type":"integer",
            "description":"The assignee unique identifier of the business object that adds context to the work object.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            }
        },
        "WoTitle":{
            "title":"Title",
            "maxLength":"400",
            "type":"string",
            "description":"The user visible title of the object associated with the work object.",
            "nullable":true,
            "x-hints":{
                "protectionKey":"SvcWorkObjectEO.WoTitle",
                "protectionObjectTitle":"Title",
                "protectionState":"TOKENIZED",
                "protectionAttributeTitle":"Title"
            }
        },
        "BuOrgId":{
            "title":"Business Unit ID",
            "type":"integer",
            "description":"The unique identifier of the Business Unit Organization associated with this work object. Reserved for future use.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            }
        },
        "SocialChannelId":{
            "title":"Social Channel ID",
            "maxLength":"400",
            "type":"string",
            "description":"The social channel identifier associated to the work object.",
            "nullable":true
        },
        "ChannelTypeCd":{
            "title":"Channel",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the channel type. For example, email, phone, social, and so on. A list of accepted values is defined in the lookup ORA_SVC_CHANNEL_TYPE_CD.",
            "nullable":false,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "ServiceZoneId":{
            "title":"Region ID",
            "type":"integer",
            "description":"The service region unique identifier associated to the work object.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            }
        }
    }
}

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Response

Supported Media Types

• application/json

Default Response

The following table describes the default response for this task.

Headers

• Metadata-Context:
  If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
• REST-Framework-Version:
  The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.

Body ()

Root Schema : universalWorkObjects-item-response

Type: object

Show Source

• AccountPartyId: integer (int64)
  Title: Account Party ID

  The unique identifier of the account party associated with the work object.
• AccountPartyUniqueName: string
  Title: Account

  Maximum Length: 900

  The unique name to identify the account.
• AgentSkipList: string
  Title: Skip List

  Maximum Length: 2000

  A comma separated list of agents unique identifiers to which this work object should not be offered.
• AppClassification: string
  Title: Application Classification

  Maximum Length: 30

  The application classification associated to the work object such as SALES or SERVICE.
• AssigneeResourceId: integer (int64)
  Title: Assignee Resource ID

  The identifier of the resource assigned to this work object.
• BuOrgId: integer (int64)
  Title: Business Unit ID

  The unique identifier of the Business Unit Organization associated with this work object. Reserved for future use.
• CategoryId: integer (int64)
  Title: Category ID

  The unique identifier of the category to the work request.
• CategoryName: string
  Title: Category Name

  Read Only: true

  Maximum Length: 255

  The name of the category associated with the work object.
• ChannelId: integer (int64)
  Title: Channel ID

  The unique identifier of the channel associated to the work object.
• ChannelTypeCd: string
  Title: Channel

  Maximum Length: 30

  The code indicating the channel type. For example, email, phone, social, and so on. A list of accepted values is defined in the lookup ORA_SVC_CHANNEL_TYPE_CD.
• ContactEmailAddr: string
  Title: Contact Email Address

  Maximum Length: 320

  The contact email address as sent from the channel.
• ContactFirstName: string
  Title: Contact First Name

  Maximum Length: 150

  The first name of the contact as sent from the channel.
• ContactLastName: string
  Title: Contact Last Name

  Maximum Length: 100

  The last name of the contact as sent from the channel.
• ContactPartyId: integer (int64)
  Title: Contact Party ID

  The unique identifier of the contact party associated with the work object.
• ContextObjectAssigneeId: integer (int64)
  Title: Context Object Assignee ID

  The assignee unique identifier of the business object that adds context to the work object.
• ContextObjectId: integer (int64)
  Title: Context Object ID

  The unique identifier of a business object that adds context to the work object.
• ContextObjectName: string
  Title: Context Object Name

  Maximum Length: 64

  The visible user name of the business object that adds context to the work object.
• ContextObjectSeverityCd: string
  Title: Context Severity Code

  Maximum Length: 30

  The severity code of the business object that adds context to the work object.
• ContextObjectType: string
  Title: Context Object Type

  Maximum Length: 30

  The business object type that adds context to the work object.
• CreatedBy: string
  Title: Created By

  Read Only: true

  Maximum Length: 64

  The user who created the universal work object.
• CreationDate: string (date-time)
  Title: Creation Date

  Read Only: true

  The date and time when the universal work object was created.
• DeleteFlag: boolean
  Read Only: true

  Default Value: false

  Indicates whether the universal work object can be deleted.
• EscalationLevel: integer (int64)
  Title: Escalation Level

  The level to which the work object has been escalated to. The default value is 0, which means no escalation.
• InteractionId: integer (int64)
  Title: Interaction ID

  The unique identifier of the interaction associated to this work object.
• InventoryItemId: integer (int64)
  Title: Inventory Item ID

  The unique identifier of the product associated with the work object.
• InventoryOrgId: integer (int64)
  Title: Inventory Organization ID

  The unique identifier of the organization of the product that is associated work object.
• LanguageCd: string
  Title: Language Code

  Maximum Length: 30

  The lookup code that indicates customer preferred language for this work object.
• LastAssignmentDate: string (date-time)
  Title: Last Assignment Date

  The last time this request was offered to an agent.
• LastUpdateDate: string (date-time)
  Title: Last Updated Date

  Read Only: true

  The date and time when the universal work object was last updated.
• LastUpdatedBy: string
  Title: Last Updated By

  Read Only: true

  Maximum Length: 64

  The user who last updated the universal work object.
• LastUpdateLogin: string
  Title: Last Update Login

  Read Only: true

  Maximum Length: 32

  The login of the user who last updated the universal work object.
• links: array Links
  Title: Links

  The link relations associated with the resource instance.
• ObjectId: number
  Title: Object ID

  The unique identifier of the business object or client channel instance id associated with this request.
• ObjectStatus: string
  Title: Object Status

  Maximum Length: 100

  The status of the business object that adds context to the work object.
• ObjectTypeCd: string
  Title: Object Type

  Maximum Length: 30

  The type of the Business Object if set. For example SVC_SERVICE_REQUESTS.
• PreferredResources: string (byte)
  Title: Preferred Resources

  A comma separated list of agents unique identifiers that would be preferred to be assigned to the work object.
• Priority: integer
  Title: Priority

  The priority of the work that needs to be assigned. For example a SR's priority could be calculated based on its severity.
• ProdGroupId: integer (int64)
  Title: Product Group ID

  The unique identifier of the product group associated with the work object.
• ProductGroupName: string
  Title: Product Group

  Read Only: true

  Maximum Length: 255

  The name of the product group associated with the work object.
• ProductItemDescription: string
  Title: Product Description

  Read Only: true

  Maximum Length: 255

  The description of the product associated with the work object.
• ProductItemNumber: string
  Title: Product Number

  Read Only: true

  Maximum Length: 255

  The alternate key identifier of the product associated with the work object.
• PropertyMap: string (byte)
  Title: Work Object Properties

  A collection of work object properties as name value pairs in JSON format.
• QueueId: integer (int64)
  Title: Queue ID

  The identifier of the queue that the work object has been assigned to.
• RealtimeFlag: boolean
  Title: Real Time

  Maximum Length: 1

  Indicates whether the channel is in real time or not.
• ServiceZoneId: integer (int64)
  Title: Region ID

  The service region unique identifier associated to the work object.
• ServiceZoneName: string
  Title: Service Region

  Maximum Length: 360

  The service region name associated to the work object.
• Severity: string
  Maximum Length: 30

  The severity code of the work that needs to be assigned.
• SocialChannelId: string
  Title: Social Channel ID

  Maximum Length: 400

  The social channel identifier associated to the work object.
• SocialChannelName: string
  Title: Social Channel Name

  Maximum Length: 400

  The social channel name associated to the work object.
• SocialChannelTypeCd: string
  Title: Social Channel Type

  Maximum Length: 30

  The social channel type associated to the work object.
• StatusCd: string
  Title: Status Code

  Maximum Length: 30

  The status of the work object assignment.
• StripeCd: string
  Title: Stripe Code

  Maximum Length: 30

  The lookup code that indicates the stripe code, such as CRM, HCM, or PRM.
• UpdateFlag: boolean
  Read Only: true

  Indicates whether the universal work object can be updated.
• VisitorBrowserHistSessId: string
  Title: Visitor's Browser History ID

  Maximum Length: 100

  The unique identifier of the browser history that provides insight into the end-user's page visits.
• WoName: string
  Title: Reference ID

  Maximum Length: 64

  The user visible name of the object associated with the work object.
• WorkId: integer (int64)
  Title: Work ID

  Read Only: true

  The unique identifier of the universal work object.
• WoTitle: string
  Title: Title

  Maximum Length: 400

  The user visible title of the object associated with the work object.
• WoTypeName: string
  Title: Work Object Type

  Maximum Length: 30

  The user visible name for the type of work associated with the work object.

{
    "type":"object",
    "properties":{
        "ProdGroupId":{
            "title":"Product Group ID",
            "type":"integer",
            "description":"The unique identifier of the product group associated with the work object.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "CreationDate":{
            "title":"Creation Date",
            "type":"string",
            "description":"The date and time when the universal work object was created.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "AgentSkipList":{
            "title":"Skip List",
            "maxLength":"2000",
            "type":"string",
            "description":"A comma separated list of agents unique identifiers to which this work object should not be offered.",
            "nullable":true,
            "x-queryable":true
        },
        "ProductItemDescription":{
            "title":"Product Description",
            "maxLength":"255",
            "type":"string",
            "description":"The description of the product associated with the work object.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "ProductGroupName":{
            "title":"Product Group",
            "maxLength":"255",
            "type":"string",
            "description":"The name of the product group associated with the work object.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "WoName":{
            "title":"Reference ID",
            "maxLength":"64",
            "type":"string",
            "description":"The user visible name of the object associated with the work object.",
            "nullable":true,
            "x-queryable":true
        },
        "PreferredResources":{
            "title":"Preferred Resources",
            "type":"string",
            "description":"A comma separated list of agents unique identifiers that would be preferred to be assigned to the work object.",
            "format":"byte",
            "nullable":true,
            "x-queryable":false
        },
        "ObjectTypeCd":{
            "title":"Object Type",
            "maxLength":"30",
            "type":"string",
            "description":"The type of the Business Object if set. For example SVC_SERVICE_REQUESTS.",
            "nullable":true,
            "x-queryable":true
        },
        "SocialChannelName":{
            "title":"Social Channel Name",
            "maxLength":"400",
            "type":"string",
            "description":"The social channel name associated to the work object.",
            "nullable":true,
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "AccountPartyId":{
            "title":"Account Party ID",
            "type":"integer",
            "description":"The unique identifier of the account party associated with the work object.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ContactPartyId":{
            "title":"Contact Party ID",
            "type":"integer",
            "description":"The unique identifier of the contact party associated with the work object.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "EscalationLevel":{
            "title":"Escalation Level",
            "type":"integer",
            "description":"The level to which the work object has been escalated to. The default value is 0, which means no escalation.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "LastUpdatedBy":{
            "title":"Last Updated By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who last updated the universal work object.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ContextObjectName":{
            "title":"Context Object Name",
            "maxLength":"64",
            "type":"string",
            "description":"The visible user name of the business object that adds context to the work object.",
            "nullable":true,
            "x-queryable":true
        },
        "CreatedBy":{
            "title":"Created By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who created the universal work object.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "InteractionId":{
            "title":"Interaction ID",
            "type":"integer",
            "description":"The unique identifier of the interaction associated to this work object.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ContextObjectId":{
            "title":"Context Object ID",
            "type":"integer",
            "description":"The unique identifier of a business object that adds context to the work object.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "Priority":{
            "title":"Priority",
            "type":"integer",
            "description":"The priority of the work that needs to be assigned. For example a SR's priority could be calculated based on its severity.",
            "nullable":true,
            "x-queryable":true
        },
        "InventoryItemId":{
            "title":"Inventory Item ID",
            "type":"integer",
            "description":"The unique identifier of the product associated with the work object.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "InventoryOrgId":{
            "title":"Inventory Organization ID",
            "type":"integer",
            "description":"The unique identifier of the organization of the product that is associated work object.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "QueueId":{
            "title":"Queue ID",
            "type":"integer",
            "description":"The identifier of the queue that the work object has been assigned to.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "DeleteFlag":{
            "type":"boolean",
            "description":"Indicates whether the universal work object can be deleted.",
            "nullable":true,
            "readOnly":true,
            "default":false,
            "x-queryable":false
        },
        "ContactLastName":{
            "title":"Contact Last Name",
            "maxLength":"100",
            "type":"string",
            "description":"The last name of the contact as sent from the channel.",
            "nullable":true,
            "x-hints":{
                "protectionKey":"SvcWorkObjectEO.ContactLastName",
                "protectionObjectTitle":"Contact Last Name",
                "protectionState":"TOKENIZED",
                "protectionAttributeTitle":"Contact Last Name"
            },
            "x-queryable":true
        },
        "LanguageCd":{
            "title":"Language Code",
            "maxLength":"30",
            "type":"string",
            "description":"The lookup code that indicates customer preferred language for this work object.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "LastAssignmentDate":{
            "title":"Last Assignment Date",
            "type":"string",
            "description":"The last time this request was offered to an agent.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "WoTitle":{
            "title":"Title",
            "maxLength":"400",
            "type":"string",
            "description":"The user visible title of the object associated with the work object.",
            "nullable":true,
            "x-hints":{
                "protectionKey":"SvcWorkObjectEO.WoTitle",
                "protectionObjectTitle":"Title",
                "protectionState":"TOKENIZED",
                "protectionAttributeTitle":"Title"
            },
            "x-queryable":true
        },
        "ChannelTypeCd":{
            "title":"Channel",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the channel type. For example, email, phone, social, and so on. A list of accepted values is defined in the lookup ORA_SVC_CHANNEL_TYPE_CD.",
            "nullable":false,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "LastUpdateLogin":{
            "title":"Last Update Login",
            "maxLength":"32",
            "type":"string",
            "description":"The login of the user who last updated the universal work object.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "CategoryId":{
            "title":"Category ID",
            "type":"integer",
            "description":"The unique identifier of the category to the work request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "AppClassification":{
            "title":"Application Classification",
            "maxLength":"30",
            "type":"string",
            "description":"The application classification associated to the work object such as SALES or SERVICE.",
            "nullable":true,
            "x-queryable":true
        },
        "AccountPartyUniqueName":{
            "title":"Account",
            "maxLength":"900",
            "type":"string",
            "description":"The unique name to identify the account.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "ChannelId":{
            "title":"Channel ID",
            "type":"integer",
            "description":"The unique identifier of the channel associated to the work object.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "AssigneeResourceId":{
            "title":"Assignee Resource ID",
            "type":"integer",
            "description":"The identifier of the resource assigned to this work object.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ObjectStatus":{
            "title":"Object Status",
            "maxLength":"100",
            "type":"string",
            "description":"The status of the business object that adds context to the work object.",
            "nullable":true,
            "x-queryable":true
        },
        "UpdateFlag":{
            "type":"boolean",
            "description":"Indicates whether the universal work object can be updated.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "WoTypeName":{
            "title":"Work Object Type",
            "maxLength":"30",
            "type":"string",
            "description":"The user visible name for the type of work associated with the work object.",
            "nullable":true,
            "x-queryable":true
        },
        "ContactFirstName":{
            "title":"Contact First Name",
            "maxLength":"150",
            "type":"string",
            "description":"The first name of the contact as sent from the channel.",
            "nullable":true,
            "x-hints":{
                "protectionKey":"SvcWorkObjectEO.ContactFirstName",
                "protectionObjectTitle":"Contact First Name",
                "protectionState":"TOKENIZED",
                "protectionAttributeTitle":"Contact First Name"
            },
            "x-queryable":true
        },
        "ContactEmailAddr":{
            "title":"Contact Email Address",
            "maxLength":"320",
            "type":"string",
            "description":"The contact email address as sent from the channel.",
            "nullable":true,
            "x-hints":{
                "protectionKey":"SvcWorkObjectEO.ContactEmailAddr",
                "protectionObjectTitle":"Contact Email Address",
                "protectionState":"TOKENIZED",
                "protectionAttributeTitle":"Contact Email Address"
            },
            "x-queryable":true
        },
        "ContextObjectSeverityCd":{
            "title":"Context Severity Code",
            "maxLength":"30",
            "type":"string",
            "description":"The severity code of the business object that adds context to the work object.",
            "nullable":true,
            "x-queryable":true
        },
        "ObjectId":{
            "title":"Object ID",
            "type":"number",
            "description":"The unique identifier of the business object or client channel instance id associated with this request.",
            "nullable":true,
            "x-hints":{
                "precision":"64"
            },
            "x-queryable":true
        },
        "StatusCd":{
            "title":"Status Code",
            "maxLength":"30",
            "type":"string",
            "description":"The status of the work object assignment.",
            "nullable":false,
            "x-queryable":true
        },
        "SocialChannelTypeCd":{
            "title":"Social Channel Type",
            "maxLength":"30",
            "type":"string",
            "description":"The social channel type associated to the work object.",
            "nullable":true,
            "x-queryable":true
        },
        "Severity":{
            "maxLength":"30",
            "type":"string",
            "description":"The severity code of the work that needs to be assigned.",
            "nullable":true,
            "x-queryable":true
        },
        "WorkId":{
            "title":"Work ID",
            "type":"integer",
            "description":"The unique identifier of the universal work object.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "RealtimeFlag":{
            "title":"Real Time",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the channel is in real time or not.",
            "nullable":false,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "PropertyMap":{
            "title":"Work Object Properties",
            "type":"string",
            "description":"A collection of work object properties as name value pairs in JSON format.",
            "format":"byte",
            "nullable":true,
            "x-queryable":false
        },
        "VisitorBrowserHistSessId":{
            "title":"Visitor's Browser History ID",
            "maxLength":"100",
            "type":"string",
            "description":"The unique identifier of the browser history that provides insight into the end-user's page visits.",
            "nullable":true,
            "x-queryable":true
        },
        "ContextObjectType":{
            "title":"Context Object Type",
            "maxLength":"30",
            "type":"string",
            "description":"The business object type that adds context to the work object.",
            "nullable":true,
            "x-queryable":true
        },
        "ServiceZoneName":{
            "title":"Service Region",
            "maxLength":"360",
            "type":"string",
            "description":"The service region name associated to the work object.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "StripeCd":{
            "title":"Stripe Code",
            "maxLength":"30",
            "type":"string",
            "description":"The lookup code that indicates the stripe code, such as CRM, HCM, or PRM.",
            "nullable":true,
            "x-queryable":true
        },
        "ContextObjectAssigneeId":{
            "title":"Context Object Assignee ID",
            "type":"integer",
            "description":"The assignee unique identifier of the business object that adds context to the work object.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "CategoryName":{
            "title":"Category Name",
            "maxLength":"255",
            "type":"string",
            "description":"The name of the category associated with the work object.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "BuOrgId":{
            "title":"Business Unit ID",
            "type":"integer",
            "description":"The unique identifier of the Business Unit Organization associated with this work object. Reserved for future use.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "SocialChannelId":{
            "title":"Social Channel ID",
            "maxLength":"400",
            "type":"string",
            "description":"The social channel identifier associated to the work object.",
            "nullable":true,
            "x-queryable":true
        },
        "ProductItemNumber":{
            "title":"Product Number",
            "maxLength":"255",
            "type":"string",
            "description":"The alternate key identifier of the product associated with the work object.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "ServiceZoneId":{
            "title":"Region ID",
            "type":"integer",
            "description":"The service region unique identifier associated to the work object.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "LastUpdateDate":{
            "title":"Last Updated Date",
            "type":"string",
            "description":"The date and time when the universal work object was last updated.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

• Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : link

Type: object

Show Source

• href: string
  Title: hyperlink reference

  The URI to the related resource.
• kind: string
  Title: kind

  Allowed Values: [ "collection", "item", "describe", "other" ]

  The kind of the related resource.
• name: string
  Title: name

  The name of the link to the related resource.
• properties: object properties
• rel: string
  Title: relation

  Allowed Values: [ "self", "lov", "parent", "canonical", "child", "enclosure", "action", "custom" ]

  The name of the relation to the resource instance. Example: self.

{
    "type":"object",
    "properties":{
        "kind":{
            "title":"kind",
            "type":"string",
            "description":"The kind of the related resource.",
            "enum":[
                "collection",
                "item",
                "describe",
                "other"
            ]
        },
        "rel":{
            "title":"relation",
            "type":"string",
            "description":"The name of the relation to the resource instance.  Example: self.",
            "enum":[
                "self",
                "lov",
                "parent",
                "canonical",
                "child",
                "enclosure",
                "action",
                "custom"
            ]
        },
        "name":{
            "title":"name",
            "type":"string",
            "description":"The name of the link to the related resource."
        },
        "href":{
            "title":"hyperlink reference",
            "type":"string",
            "description":"The URI to the related resource."
        },
        "properties":{
            "type":"object",
            "properties":{
                "changeIndicator":{
                    "type":"string",
                    "description":"Change indicator or the ETag value of the resource instance."
                }
            }
        }
    }
}

Nested Schema : properties

Type: object

Show Source

• changeIndicator: string
  Change indicator or the ETag value of the resource instance.

{
    "type":"object",
    "properties":{
        "changeIndicator":{
            "type":"string",
            "description":"Change indicator or the ETag value of the resource instance."
        }
    }
}

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