Oracle Digital Assistant and Sales Recommendations
Sales recommendations use the text analysis features of Oracle Digital Assistant (ODA). Here's a brief overview of the different features and concepts that will help you in your integration.
| Callout | Description |
|---|---|
| 1 | Oracle Digital Assistant (ODA) is a platform that's used to create chatbots and to provide language analysis for other applications and features. ODA is used not only by the sales recommendations feature, but also by CX Sales Mobile, and the integration with Microsoft Teams, for example. |
| 2 | Different domains, such as sales, service, and financials, require different sets of language skills. Oracle bundles some of these predefined skills into digital assistants, such as FADigital Assistant. Others are available as stand-alone skills. You install both types in your ODA application instance from the ODA "store". For sales recommendations, you install (the term used is "pull") the CX Text Analyzer skill. |
| 3 | Applications integrate with the different skills through channels of different types. To integrate the CX Text Analyzer skill with the sales recommendations feature, you create a channel of type Webhook and associate the CX Text Analyzer skill to it. |
| 4 | After you create and activate the channel, you copy its Webhook URL and secret key. |
| 5 | To link the channel to the sales application, you enter the Webhook URL and secret key into Application Composer (Oracle Sales Assistant Setup, Configure Text Analysis tab). |
