Overview of Adaptive Search
Oracle is completing the process of replacing the CRM search technology with Adaptive Search, a high-performance search engine that provides keyword searching and enhanced filtering capabilities. Digital Sales UIs and features rely exclusively on Adaptive Search. In CX Sales, some work areas still rely on legacy CRM Search technology.
By default, all customers now have Adaptive Search enabled automatically for Accounts and Contacts. You can enable other objects using Setup Assistant or manually. Not all the available objects are sales objects. For example, Partner and Partner Contact are only pertinent for Partner Relationship Management. HR Help Desk Request, Installed Base Asset, Internal Service Request, and Service Request are specific to Fusion Service. Adaptive Search is also available on custom objects or child objects you create.
Here's where you can use Adaptive Search:
- All Digital Sales UIs
- Workspace in CX Sales
A work area where salespeople can work on all of the available business objects at the same time.
- Work areas for individual business objects in CX Sales.
- Global Search in CX Sales
This is the keyword search available at the top of the page in CX Sales.
- REST APIs