Overview of Managing Synonyms for Sales Assistant

A synonym is a word or phrase with a similar meaning for the CX objects and fields used in utterances sent to Oracle Sales Assistant.

Synonyms for CX objects and fields allow Oracle Sales Assistant to understand the objects and fields your user is asking about, based on your company's jargon. These can include abbreviations, slang terms, and common misspellings.

For example, your salespeople may call or refer to "opportunities" as "deals". The Oracle Sales Assistant Common Configurations administrator tool provides an easy way for you to manage synonyms for all supported channels without having to manually manage them in Oracle Digital Assistant.