Refresh the Digital Assistants

Oracle updates both digital assistants used in Sales (FADigitalAssistant and the CX Text Analyzer) once very release and multiple times between releases. To get the full benefit of the feature, you must ensure that you have the latest version that corresponds to your sales application version.

Here's how to get the latest updates:

1. Sign in to Oracle Digital Assistant as the user granted the administrative privilege.
2. Click the Navigator.
3. Expand the Development menu item.
4. Click Store (callout 1 in the screenshot).
5. In the Skill Store, search for FADigitalAssistant or CX Text Analyzer.
6. Locate the version that corresponds to your application version. The first four digits of the version number correspond to the release. For example, Version 22.04.33 (callout 1 in the following screenshot) corresponds to applications version 22A. The last two digits show the FADigitalAssistant version.
7. Click Display all versions of this skill (callout 2 in the screenshot).

   

8. Find the latest version for your release (the highest number) (callout 1 in the following screenshot).
9. Click Actions (three vertical dots highlighted by callout 2) and select Pull (callout 3).

   

10. Now select the refreshed skill in the channel:
    1. Click Channels.
    2. Select the channel to refresh the skill in the list of channels.
       Note:

       • For Oracle Sales Assistant for Microsoft Teams, configure the Microsoft Teams channel. See Set Up Oracle Sales Assistant for Microsoft Teams in the Implementation Reference guide for more information.

       • For CX Sales Mobile, configure the Oracle Web Channel. See the topic Enable Sales Assistant for CX Sales Mobile.

    3. In the Route to field, select the new skill version.
    4. In the Change Channel Routing dialog, click Change.