Set Up Oracle Sales Assistant for Microsoft Teams
Enabling Oracle Sales Assistant in Microsoft Teams involves creating an app in the Microsoft Teams Development Portal and a channel in Oracle Digital Assistant.
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Create an app using the Developer portal in Microsoft Teams, and add a bot to the app.
Ensure that you set the following 2 options:- Under the Messaging bot section, select My bot supports uploading and downloading files
- Under the Scope section, select Personal
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Note: You can create an app using many different ways as outlined in the Microsoft Teams chapter in the Using Oracle Digital Assistant guide.
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Create a channel in Oracle Digital Assistant using the bot ID and password from the bot registration as follows:
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In a separate browser window or tab, open Oracle Digital Assistant, click Channels in the left menu, and choose Users.
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Click + Channel to open the Create Channel dialog.
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Enter a name for your channel.
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Select Microsoft Teams as the channel type.
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Enter the Microsoft Application Id with the Microsoft Bot ID that you obtained when you created your bot registration in the Developer portal in Microsoft Teams.
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Enter the Microsoft Application Password with the client secret that you obtained from your bot registration.
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Click Create.
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From the Channels page, copy the WebHook URL and paste it somewhere convenient on your system.
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Click the Route To icon and from the drop down, select the Oracle Digital Assistant or skill that you want to associate with the channel.
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Select Channel Enabled.
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Copy the WebHook URL that was generated when you created the channel and add it to the bot registration in Microsoft Teams.
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Test your Oracle Digital Assistant through the Chat window in Microsoft Teams.