Synchronize Your Sales Application with the LDAP Directory
You must run the Retrieve Latest LDAP Changes process before you import sales users for the first time and after creating any of your own job roles. The process retrieves the latest security information from the LDAP directory.
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Open the task Run User and Role Synchronization Process from the Setup and Maintenance work area:
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Offering: Sales
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Functional Area: Users and Security
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Task: Run User and Roles Synchronization Process
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On the Retrieve Latest LDAP Changes page, click Submit.