Close an Opportunity

Salespeople can close an opportunity when the deal is either won, lost, or abandoned for some reason by setting the opportunity to a closed status.

By default, the application sets the close date to 20 days after an opportunity is created. Your administrator can enter a different close period when setting up your sales method. When defining a sales method, they can insert an average close window value in days which sets the default close date of opportunities for the sales method.

Closing an Opportunity

You can close opportunities as needed, for example, when they're won, lost, or no longer active. When closing an opportunity, you may be required to enter a win/loss reason and a competitor, if enabled during setup.

Select Close Date from the Action Bar to set the calendar period for the opportunity close date. Predefined values are This Quarter, Last Quarter, Next Quarter, This Year, and Last Year. When you set a value in this field, the opportunity list page displays all opportunities for the dates of the selected calendar period.

Here's an example of using the Close Date field to retrieve opportunities whose close date falls within a specific date range:

• You want to review opportunities for a 5-month range: March 1 through July 31, 2020.

• In the Close Date fields, you enter 03/1/2020 to 7/31/2020.

Here's how to close an opportunity from the Edit Opportunity page.

1. Sign in as a salesperson and navigate to Digital Sales > Opportunities.

   The opportunity landing page displays the list of your opportunities.

2. Find an opportunity and click Opportunity Details to edit it.

3. From the Status field, select a status that belongs to a Closed status category. For example, select Won.

   The Close Date field changes to the current date.

   The Comments field becomes active where you can enter your comments about the opportunity.

4. Click Save.

   Tip: You can find closed opportunities by searching for them using the Action Bar.