Can the variation in Help Desk Request resolution times between team members be attributable to sub-optimal queue assignments?

Subject Areas

The following subject areas contain the folders and attributes needed to answer this business question:

• Help Desk - HR Help Desk Queue Resources Real Time

• Help Desk - Internal Help Desk Queue Resources Real Time

Job Roles

The following job roles secure access to the data related to this business question:

• Internal Help Desk Administrator

• Internal Help Desk Agent

• Internal Help Desk Manager

• Next Gen Human Resource Help Desk Administrator

• Next Gen Human Resource Help Desk Agent

• Next Gen Human Resource Help Desk Manager

Duty Roles

The following duty roles secure access to the data related to this business question:

• Internal Help Desk Administrator Transaction Analysis Duty

• Internal Help Desk Agent Transaction Analysis Duty

• Internal Help Desk Manager Transaction Analysis Duty

• Next Gen HR Help Desk Administrator Transaction Analysis Duty

• Next Gen HR Help Desk Agent Transaction Analysis Duty

• Next Gen HR Help Desk Manager Transaction Analysis Duty