Subject Areas for Transactional Business Intelligence

By being part of the Internal Help Desk Request team, how many Request resolutions has my resource team been able to influence during the past period?

By being part of the SR team, how many SR resolutions has my resource team been able to influence during the past period?

Can I view and edit a particular page? If yes, which functional security policy do I need to provide to a user who needs similar access?

Can the variation in Help Desk Request resolution times between team members be attributable to sub-optimal queue assignments?

Can the variation in SR resolution times between team members be attributable to sub-optimal queue assignments?

Did the Help Desk request get assigned to the wrong queue/team?

Did the Help Desk request have more than one issue that needed to be resolved (perhaps serially or requiring parallel efforts by multiple resources)?

Did the SR get assigned to the wrong queue/team?

Did the SR have more than one issue that needed to be resolved (perhaps serially or requiring parallel efforts by multiple resources)?

Do Forecast rely on Revenue from few Products?

Do I have to realign quota based on current attainment levels?

Do I have to realign quota based on current attainment levels? Answering this question requires a cross-subject-area join.

Do Requests with specific tags (e.g., tags pertaining to benefits issues) show higher resolution times?

Do Requests with specific tags (e.g., tags pertaining to heating/ air conditioning issues) show higher resolution times?

Do SR's with specific tags (e.g., tags for specific partners) show higher resolution times?

Do certain interaction patterns correlate with more accurate forecasts?

Do customers contact us more often to solve issues or to seek answers to questions?

Do forecasts rely on revenues from a few customers? What is the dependency profile?

Do internal conversation message volumes and higher turnaround time of requests go together?

Do one or more of the agents in my team need training to improve customer communication skills?

Do some Help Desk request categories imply higher difficulties (going by the actual time agents spend on such Help Desk requests)?

Do some SR categories imply higher difficulties (going by the actual time agents spend on such SRs)

Do specific team members excel in response times or quality of interactions?

Do the sales territories need rebalancing?

Do we need to adjust our survey template to improve response rates?

Do we see a pattern in the average number of messages per closed Help Desk Request going up in recent months? What factors are contributing to this surge?

Do we see a pattern in the average number of messages per closed Help Desk request going up in recent months? What factors are contributing to this surge?

Do we see a pattern in the average number of messages per closed SR going up in recent months? What factors are contributing to this surge, if any?

Do we see any patterns in message traffic and resolution times?

Does seasonality impact response rates?

Does the forecast versus pipeline trend show a healthy picture?

Does the participant have an individualized target incentive for the plan?

Does the survey request activity show a declining trend?

Does this Contact have subsidiaries?

Does this Partner have subsidiaries?

Does this account have subsidiaries?

For a given service queue, how many agents are available to take chats?

For given set of Customers, what percentage of my revenue is exposed to competition?

Gain insights into why some opportunities are won while others are lost based on interactions

Has the participant accepted the assignment to the plan?

Have we kept our strategic customers happy? If not, where can we improve - in timeliness, better first time resolution, etc.?

How actively (# of Activities) are the Sales reps engaged with customers?

How are SR transfers contributing to overall latency/resolution delays?

How are agents handling various work types, for example, are some agents declining incoming billing issues?

How are articles are ranked in popularity?

How are articles in the knowledge base ranked in popularity?

How are customers finding and using knowledge base content?

How are customers finding knowledge base content?

How are my agents faring in Avg resolution times for parent SRs (i.e., those with at least one child SR)?

How are product revenues trending month over month?

How are the Partners classified?

How are the areas of the application performing?

How are the business plan objectives split?

How are the customers classified?

How are the individuals on my team doing as far as completing tasks on SRs with milestone due dates this week?

How are these targets individualized across the participants.

How are we doing on HR SR resolution times between current and past months? What are the reasons for any degradation?

How are we doing on Internal SR resolution times between current and past months? What are the reasons for any degradation?

How are we doing on SR resolution times between current and past months? What is the reason for degradation, if any?

How can I analyze the impact of orchestration in closing opportunities and revenue generation?

How can I analyze the impact of orchestration in my teams' opportunity closing and revenue generation?

How can I identify neglected but strategic accounts to guide my team to focus on these?

How can I identify the missing activities that could be used to optimize and guide the reps better?

How can we analyze the sales cycle length based on interactions and help shorten the sales cycle?

How can we optimize the sales process based on interaction insights?

How did the Opportunity evolve over time?

How did the Opportunity revenue amount change over time? (or any other Opportunity attributes)

How do customer interactions correlate with the success of marketing campaigns?

How do forecasts trend across periods?

How do interactions affect the progression of leads through the sales funnel?

How do interactions correlate with the progression of sales opportunities?

How do knowledge managers view article historical metrics?

How do knowledge managers view article search historical metrics?

How do knowledge managers view information on article historical metrics?

How do knowledge managers view search article metrics?

How do opportunities evolve over weeks/months in relation to sales stage, revenue amount, products, and territories?

How do participants' plan component earnings compare with their personalized target incentives?

How do the number of activities in a region and their average SR resolution rates by quarter compare?

How do these targets break down by plan component?

How do they compare to the base goals set on the measure?

How do wins and losses trend quarterly for a specific product line?

How does my forecast and pipeline compare to my quota?

How does my performance measure attainment compare with my personalized goal by compensation plan, plan component, and measure?

How does my team perform in meeting first response milestones versus resolution milestones?

How does orchestration impact lead conversion to opportunity quarter over quarter?

How does orchestration impact the time spent in various opportunity sales stages?

How does response differ for various service teams? Do some teams obtain better response rates?

How does the aging profile of SRs look like? Are there any outliers calling for intervention?

How does the performance measure attainment compare with a participant's personalized goal across his directs?

How does the requested amount compare to the approved MDF budget for the same period?

How does the usage of a particular subscription product trend?

How effective are our customer engagement strategies?

How frequently do agents link articles to SRs?

How have interactions evolved over a period?

How important are analytics to your team, and how much do they use them?

How is each member on the team performing on deal size, account coverage, and win rate?

How is my Revenue distributed across Customer geographies?

How is my contract team loaded?

How is my team doing in terms of task completions? (requires cross subject area join with Sales - CRM Sales Activity)

How is survey request trending compared to SR resolutions during the same period?

How is tag usage across agents and resource teams? Which teams perform better than others?

How is the Deal Amount split between the products associated to the Deal Registration Lines?

How is the QoQ progress of a Partner (by comparing the same assessments submitted by Partner) for different Quarters?

How is the QoQ trend of the Customer Satisfaction? (by comparing the same assessments submitted by Partner) for different Quarters?

How is the Quota attainment rate for the sales team?

How is the Revenue spread for a given Customer hierarchy?

How is the object activity split across channels (web/mobile/email)?

How is the percentage of compliant SRs trending month over month, quarter over quarter?

How is the resource activity split across channels (web/mobile/email)?

How is the sales team nurturing leads through various interactions?

How long did it take to assign the Help Desk request to the correct queue?

How long did it take to assign the SR to the correct queue?

How long is it taking for offers to be made to agents?

How long was an Help Desk request unassigned and how long did it sit in each queue?

How long was an SR unassigned and how long did it sit in each queue?

How long, on average, does it take to close an opportunity from the initial interaction?

How many Assets are created in a particular time period?

How many Business plans were created in the System in the last quarter and for what Partner or Account?

How many Cases are blocked by a specific HR Help Desk Request?

How many Contacts are assigned to an Opportunity?

How many Enrollments are going o expire in the next quarter?

How many Enrollments were created/submitted/expired/terminated in the last month?

How many HR SRs are unassigned for more than a day? Who are the impacted customers? How of many of these are raised as critical?

How many HR SRs have been waiting on my agents for more than 24 hours? Which of these are critical or escalated?

How many Internal SRs are unassigned for more than a day? Who are the impacted customers? How of many of these are critical?

How many Internal SRs have been waiting on my agents action for more than 24 hours? Which of these are critical or escalated?

How many Leads and Opportunities are Open for a given Customer in the Current quarter?

How many Leads are associated for a given Opportunity?

How many Leads are converted in the current quarter?

How many Leads are open for a given Product?

How many Leads are part of the Campaign?

How many Leads are unassigned in the system?

How many Leads do not have Contact?

How many Leads is a Contact associated to?

How many Leads were rejected in the last quarter and what were the reason for those?

How many MDF requests are currently pending approval?

How many MDF requests were rejected, and what were the reasons for rejection?

How many OTBI SOAP web services have been run in the past month?

How many Opportunities associated to a Campaign?

How many Opportunities were created from a given Lead?

How many Partners are assigned to an Opportunity?

How many Partners is a Contact is associated to?

How many Partners' team is a given Resource part of?

How many Private vs Public Smart Texts are used by Customer Service representatives in Service Requests?

How many Programs are owned by the team with their expiration date?

How many Programs were created in the last quarter?

How many Requests are blocked by a specific HR Help Desk Request?

How many Requests are blocked by this open Internal Help Desk Request?

How many Resources are assigned to an Opportunity?

How many SRs are unassigned for more than a day? Who are the impacted customers? How of many of these are raised as critical?

How many SRs for product 'A' have tag 'X' or 'Y'? How many have the 'Potential Churn' tag?

How many SRs have been waiting on my agents for more than 24 hours? Which of these are critical or escalated?

How many Territories are assigned to an Opportunity?

How many Territories is a Partner part of?

How many action plans are open and how long have they been open?

How many ad-hoc OTBI analyses have been run in the past month?

How many analyses and dashboards failed in the past month?

How many are non-compliant, expected non-compliant, and expected compliant during my review of open work orders?

How many articles are available in the knowledge base?

How many articles are consumed by a particular user group during a specified period?

How many child SRs have not had any updates for more than 3 days? Display the list with key info'

How many concept tokens as associated to articles?

How many contacts were not favored with a positive outcome with a given agent?

How many contracts might get affected if I modify the Payment clause?

How many custom OTBI analyses have been run in the past month?

How many customer interactions happen without an SR?

How many days on average did a resource organization work on a contract assigned to them in the last quarter?

How many days on average did a resource work on a contract assigned to them in the last quarter?

How many days was a resource active by channel?

How many distinct customer contacts does an agent interact with through a given channel during a specific period?

How many emails are we receiving over time?

How many emails came from known versus unknown contacts?

How many interactions does it take before an SR is resolved? How does this vary across product lines and service categories?

How many interactions does it take on average to resolve an issue? What is the average interaction duration - by team, agent, and channel?

How many interactions, on average, does it require to resolve an issue?

How many links exist between services requests and knowledge articles?

How many messages resulted in new service request creation versus update to existing service request?

How many new Resources are created in the current quarter?

How many new contacts are created in the system in the current month?

How many new coverages begin in the ensuing month?

How many open Requests are linked to each tag?

How many open SRs are linked to each tag?

How many outstanding claims in the current sales period assigned to a given Channel user?

How many predefined OTBI analyses have been run in the past month?

How many records were created or updated by a user in a month?

How many responses received for a given campaign?

How many social posts came from known versus unknown contacts?

How many subscriptions are expiring in the next quarter?

How many subscriptions were renewed the last quarter?

How many subscriptions were terminated in the last year?

How many territories are assigned to a Resource/Employee?

How many territories is the Lead part of?

How many times a Quote is revised before it gets approved?

How many times has the customer communicated with the contact center on this particular service request and what channels did they use?

How many touch points have there been for a certain account or prospect?

How many users run OTBI analyses?

How many were compliant and non-compliant when I, as an agent review my own completed work orders?

How many work orders are non-compliant, expected to be non-compliant and expected to be compliant when I, as an agent review my own open work orders?

How much MDF has been requested for each category in the current fiscal year?

How much MRR was renewed each month in the last 6 months?

How much credit did a participant receive for their sales transactions?

How much credit did my team receive for their attainment?

How often am I meeting milestone targets for my SRs? Which milestones do I miss most often?

How often are communications being transferred between agents?

How often are my agents able to resolve issues using a low cost channel like chat?

How often do communications cross channels before they are resolved?

How often do communications cross channels to get to resolution?

How to analyze and proactively identify representatives facing issues that cause them to struggle to complete the sales objectives?

How to compare the performance of Lead Orchestrations?

How to compare the performance of Opportunity Orchestrations?

How to forecasts trend across periods?

How to gauge the pending effort required to progress the opportunity?

I haven't added a specific role to a user, but the user seems to have this job role. Can I trace how has this been inherited by the user?

I need some of my team members to focus on the expected surge in support calls for the new product being introduced next quarter. Who should I recruit for this initiative, based on their activity levels?

Is a particular target too aggressive? Who is best at achieving targets for a given category of service request?

Is my team following the norm that an SR must be opened (or updated) for every customer communication?

Is our resolution performance for escalated issues worse or better than non escalated issues?

Is overall pipeline healthy enough to meet sales goals?

Is the Service organization effectively handling new emails in the appropriate time frame?

Is the company on track to attain its goals? Who is lagging and might require coaching?

Is the company on track to attain its goals? Who is lagging and might require coaching? Answering the secondary question requires a cross-subject-area join.

Is the dispute load balanced between my analysts? Asked by compensation managers.

Is the participant active? And for which dates?

Is the sales team converting leads to opportunities fast enough?

Is there a large quantity of a specific dispute type, such as credit disputes? This might indicate an issue in direct or rollup credit rules.

Is there a team or group who are over or under performing vs forecast?

Is there scope for a better resource load balance keeping in consideration the Help Desk Request throughput across queues?

Is there scope for a better resource load balance keeping in consideration the SR throughput across queues?

On an average, how many days do each of my team members take to close a case?

On an average, how many interactions has it taken to resolve critical issues during the past month? How does that compare with previous months?

On which sales accounts is a given sales representative a member of the account team?

Out of the those child SRs, which are the ones open for the longest period (top 5)? Who are the owners of those?

Resources of which job title are most active in the system?

Show me a list of open escalated requests with a count of incoming and outbound conversation messages and the last conversation message dates

Show me all the contracts that have a nonstandard clause.

Show me all the contracts that have a particular deliverable due.

Show me all the conversation messages together with the conversation message subject and body and the sender and recipient details for a focused set of requests

Show me all the conversation messages together with the conversation message subject, body, sender and recipient details for a focused set of requests

Show me all the conversation messages together with the conversation message subject, body, sender, and recipient details for a focused set of requests

Show me all the open Related SRs with key details such as Title/Owner/Last Update Date/Category/Queue for SRs owned by my team and open for more than 7 days

Show me the user status progression for contracts within a given date range.

To what country and business unit does the participant belong?

To what extent has the number of customer coverages increased between two given dates?

Using Account Rollups, what is the total number of open opportunities for a given Account?

Using Lead Rollups, what is the total number of activities that are open for a given Lead?

Using Opportunity Rollups, what is the total number of activities that are open for a given Opportunity?

Was an Help Desk request sitting in a queue longer than the average time for all other SRs?

Was an MDF claim rejected? What was the reason the claim was rejected?

Was an SR sitting in a queue longer than the average time for all other SRs?

Was the Help Desk request queue modified or the Help Desk request resource owner modified at any point?

Was the SR queue modified or SR resource owner modified at any point?

Was the assigned agent overloaded with other work (based on the average number of Help desk Requests assigned to the agent)?

Was the assigned agent overloaded with other work (based on the average number of SRs assigned to the agent)?

Was the assigned agent overloaded with other work?

Was there a lot of time spent waiting on customers to respond to more information, documents and so on?

Was there a lot of time spent waiting on customers to respond to more information, documents, and so on?

Were there credit or rollup errors that must be fixed?

What Business plan objectives have not met the target values?

What Business plans are owned by the team?

What Case, if resolved, will also resolve my dependent requests?

What HR Help Desk Requests escalate the Requests assigned to my team?

What HR Help Desk request, if resolved, will also resolve my dependent requests?

What Internal Help Desk Requests escalate the Requests assigned to my team?

What Internal Help Desk request, if resolved, will also resolve my dependent requests?

What Partners are assigned to specific geographic territories?

What Request categories have a higher percentage of non-compliant Help Desk Requests open?

What Resources will not be able to meet the Quotas in the current quarter?

What SRs escalate the Cases assigned to my team?

What Smart texts have not been used even once?

What are Sales Representatives forecast and closed revenues for the quarter? How do they compare against the Quota?

What are all addresses associated with the primary contact for accounts I'm the owner of or on the sales team?

What are all addresses associated with the primary contact for all active opportunities in the current quarter?

What are all addresses of the primary contact and non-primary contacts for accounts where I'm the owner or on the sales team?

What are all addresses of the primary contact and non-primary contacts for all active opportunities in the current quarter?

What are all the Campaigns assigned to an Opportunity?

What are all the Leads/Contacts (Campaign Members) associated to the Campaign?

What are all the Opportunities created as a result of Deal closure by a particular resource/team?

What are all the Opportunities resulted from a Campaign?

What are all the Territories assigned to Opportunities?

What are all the Territories assigned to Resources/Employees?

What are all the Territories the Lead is part of?

What are all the assets covered for a particular customer?

What are all the contacts created in the system by Geography?

What are all the data security privileges that a specific user added?

What are my best performing product lines by customer geographies?

What are my claimed vs unclaimed MDF totals?

What are my compensation plan incentive targets?

What are my interactions for leads generated and synced from Eloqua to CX Sales?

What are my most active accounts? Who owns them and where are these located?

What are my web activities for the accounts and leads for a sales user's territory?

What are our issue resolution rates for low and high cost channels?

What are our most commonly used channels for messaging by product, service category, and location? Is the channel usage of high cost channels very high?

What are the Accounts under the sales team, by territory?

What are the Assets that are expiring in the next quarter?

What are the Business plan objectives and what are their target v/s actual value?

What are the Cases (target) 'blocked by' this particular Case (source)?

What are the Cases (target) 'blocked by' this particular Request (source)?

What are the Customers from this account, including all subsidiaries?

What are the Deals submitted by the Partners in the current quarter with the Deal size?

What are the HR SRs that are waiting on my customers?

What are the Internal SRs waiting on my customers?

What are the Leads assigned to me/my team member?

What are the Leads created by a Sales Rep/Sales Manager's team in the Current Quarter and what are their statuses?

What are the Leads that are converted into Opportunities?

What are the Opportunities associated for a given Partner and the revenue details of the Opportunities?

What are the Opportunity Revenue line details contributing the most to the Forecast?

What are the Partners created in the system for a given time period?

What are the Products associated with the Deals?

What are the Programs that Partners have enrolled into?

What are the Quotas assigned to the team and the Actuals?

What are the Resources are associated to this contact?

What are the SIC codes associated with a Partner, and with all associated Partners?

What are the SRs that are waiting on my customers?

What are the SRs with at least one child SR that does not have an owner or queue yet assigned?

What are the activities that are synced from Eloqua into CX Sales?

What are the activity levels in specific regions?

What are the activity objectives for the current period?

What are the assignment start and end dates for a participant?

What are the associated activities related to my upcoming appointment and task?

What are the average handle times?

What are the cases that have no action taken since reopening?

What are the cases that have not updated a case in the past 10 days? Who owns them?

What are the common execution errors in the past month?

What are the complete set of addresses for a primary contact to ensure I send a communication out to only one address for the contact, and do not send duplicate communications out to other addresses for the same primary contact?

What are the contact - points (phone, email, address, etc.) of key contacts?

What are the credit rules which a credit receiver is assigned to?

What are the criteria for a rule including the inherited criteria from the ancestors?

What are the customer open/closed revenues and activities for all accounts in my resource team's territory hierarchy?

What are the details on my quotes such as, quote number, quote amount, status, and proposal documents?

What are the follow-up tasks I need to do on a particular customer?

What are the help desk requests that are waiting for an agent response?

What are the higher value deals that have been moved out?

What are the historical monthly trend of closed revenue by current territories?

What are the least-used OTBI subject areas?

What are the locales, content types, and authors of the articles in the database?

What are the long-running analyses in the past month?

What are the most and least popular reports and which analytics are important to your team?

What are the most common categories for which MDF requests are submitted (for example marketing events, advertising, training)?

What are the most commonly used OTBI subject areas?

What are the most likely reasons that the Opportunities are lost against our key competitors?

What are the most popular channels used for internal conversations?

What are the most preferred communication channels for customer interactions?

What are the names of the customers that a Sales team owns? Who are the key contacts?

What are the number of Partner contacts by Partner?

What are the number of interactions by channel, agent, and time period?

What are the objectives that have not met the target value set?

What are the open Opportunities associated to a given Partner?

What are the open critical HR SRs that my team is working on currently? How many of these are escalated?

What are the open critical Internal SRs that my team is working on currently? How many of these are escalated?

What are the open critical SRs that my team is working on currently? How many of these are escalated?

What are the opportunities that have undergone revenue changes - either upward or downward? Which team members own these opportunities?

What are the partner I have from this Partner, including all subsidiaries?

What are the popular reasons for SRs to be transferred? Is there a pattern?

What are the rates for agents declining work offers?

What are the response scores for customer where we have not met SLA's?

What are the responses by different Accounts/Customers for an Assessment submitted e.g. Customer Satisfaction?

What are the responses by different Partners for an Assessment submitted e.g. Partner Performance? Submitted e.g. Partner Performance?

What are the responses for different Leads for an Assessment submitted e.g. Lead Qualification Assessment?

What are the responses for different Opportunity for an Assessment submitted?

What are the results of the collected transactions before the crediting process?

What are the rules effective as of the given date in the hierarchy?

What are the rules which contain the given criteria, for example Sales Channel = Distributor What are the classification rules which a credit category is assigned to?

What are the sales accounts owned by the Sales team?

What are the sales accounts that a given Sales representative owns?

What are the sources of the Leads created in the current quarter?

What are the target v/s actual number of the split objectives?

What are the targets and goals settings for an individual?

What are the top 10 Deals created in the current quarter by their Deal size?

What are the top 10 Products by Asset count?

What are the top 10 open opportunities? What are the target close dates and revenues for these?

What are the top 10 products associated to the Leads in the system?

What are the top 10 products for all the Deals submitted in the current quarter?

What are the top N most frequently-run OTBI analyses?

What are the top stalled opportunities and who are the sales reps working on these?

What are the top ten Partners by Revenue during the past quarter/year?

What are the top ten accounts by revenue in the last quarter?

What are the top ten products by revenue during the past quarter/year?

What are the top/bottom 10 Smart texts used during the last week/month/quarter?

What are the total number of Contact Relationships between two Contact?

What are the total number of Relationships between two Partners?

What are the total number of Relationships for a given Account?

What are the user preferences for the Users created in the system?

What are the various attainment attributes associated with my credits?

What are total number of Claims in the current quarter?

What areas of the application are used by users in specific geographic region or resource hierarchies?

What areas of the application are users viewing or not viewing?

What articles are not satisfying users' needs?

What aspects of service delivery are customers most happy about? Which ones are they most unhappy about?

What channels are the most effective for resolving issues with a single interaction?

What characteristics do groupings of Requests based on specific tags (e.g., tag = 'harass') exhibit?

What characteristics do groupings of Requests based on specific tags (e.g., tag = 'network') exhibit?

What characteristics do groupings of SR's based on specific tags (e.g., tag = 'outage') exhibit?

What content in the knowledge base is satisfying users' needs?

What content rating effectively resolves users' questions?

What contracts have a specific policy deviation?

What does the aging profile of HR SRs look like? Are there any outliers calling for intervention?

What employee organization files the most requests with affected parties? Which one has the most open, the highest resolution times?

What forecasts have changed over time and are impacting my total quarterly revenue?

What forecasts have seen changes in the quantities ordered vs the quantities planned?

What interaction patterns indicate healthy or at-risk opportunities?

What is my cost of compensation by participant, plan component, plan, and frequencies?

What is my recurring and non-recurring revenue at the quote line item and number of quotes and quote line items?

What is the Campaign ROI (return on investment)?

What is the Hire date of the resources in an Organization?

What is the MRR lost each month due to suspensions in the last 6 months?

What is the Net Billing for the last 6 months?

What is the Net MRR change due to amendments where full credit was issued?

What is the Net MRR change due to amendments?

What is the OTBI execution time histogram in the past month?

What is the QoQ growth for Assets by Products?

What is the Territory Quota vs/ Actual?

What is the additional information updated in the Notes for a Contact?

What is the additional information updated in the Notes for a Customer?

What is the approval rate for MDF requests submitted by a given partner?

What is the association between my appointments or tasks and their related call reports or follow-up activities for an opportunity?

What is the average deal size by Product groups?

What is the average length of time of an interaction, by agent and channel?

What is the average time the Opportunity is in a particular sales stage?

What is the breakdown of open action plans by Action Plan Action Owner?

What is the breakdown of open action plans by category?

What is the buying trend of our biggest customers?

What is the channel performance vs channel forecast?

What is the complete set of addresses for the primary contact and non-primary contacts of an account to ensure I send a communication out to only one address per contact, and do not send duplicate communications to other addresses for the same contact?

What is the complete set of contact points for a primary contact to ensure I send a communication out to only one contact point, and do not send duplicate communications to the same primary contact?

What is the complete set of contact points for the primary contact and non-primary contacts of an account? Am I sending out duplicate communications?

What is the contact point information of the primary contact and non-primary contacts for accounts where I'm the owner or on the sales team?

What is the contact point information of the primary contact for accounts where I'm the owner or on the sales team?

What is the contact point information of the primary contact for all active opportunities in the current quarter?

What is the count of records created or updated by object type?

What is the current count of inbound email requests by status and mailbox?

What is the current distribution of active and inactive agents across queues?

What is the current status of the payment batches? Are they paid, reviewed, or frozen?

What is the database SQL execution time and row count?

What is the delay in estimated completion dates?

What is the discount that was provided for a particular customer or product?

What is the distribution of Partner Opportunities by sales stages?

What is the execution history of dashboard X in the past month?

What is the impact of linking knowledge articles to Help Desk Requests? Has it led to reduced Request resolution times and reopening?

What is the impact of linking knowledge articles to SRs? Has it led to reduced SR resolution times and SR reopening ?

What is the incidence of agents linking knowledge articles to Help Desk Requests?

What is the incidence of participation of my resource team in HR Help Desk Requests over a period? How many open Requests are they a part of, presently?

What is the incidence of participation of my resource team in Internal Help Desk Requests over a period? How many open Requests are they a part of, presently?

What is the incidence of participation of my resource team in SRs over a period? How many open SRs are they a part of, presently?

What is the interactions activity level across channels and agents? How do they compare across time periods?

What is the maximum number of distinct contacts that is involved with an SR before it is closed? Does this vary by SR category, product, and agent?

What is the most frequent positive feedback we get from our customers? Most frequent negative feedback?

What is the number of Partner Contacts that are also resources and users?

What is the number of leads by partners for a specific product group?

What is the number of partners in a specific classification within a defined geographic region?

What is the open/closed revenue for each of the product groups in the selected geography?

What is the opportunity information captured in the note to an opportunity?

What is the overall satisfaction levels of our customers with regards to issue resolutions?

What is the participant's home currency or cost center?

What is the potential revenue of leads by partners?

What is the prevalence of SR transfers for an agent/manager/group/product/location?

What is the primary contact and non-primary contact point for all active opportunities in the current quarter?

What is the projected billing for the next 6 months?

What is the quarterly revenue trend for a specific product/product group by partner?

What is the relative mix of forecast revenues by the various sales channels in a specific territory?

What is the reopen rate for HR SRs owned by my team? Who has the most reopen rates? Is there a training issue?

What is the reopen rate for Internal SRs owned by my team? Who has the highest reopen rate? Is there a training issue?

What is the reopen rate for SRs owned by my team? Who has the most reopen rate? Is there a training issue?

What is the revenue generated by Partners per Customer?

What is the revenue lost to competition for a specific product/product group?

What is the status of each paysheet within the payment batches?

What is the status of our aging SRs? Are there any outliers that require intervention?

What is the total Quotes revenue for the current month?

What is the total quota across the organization by performance measure for the interval?

What is the total quota across the organization by performance measure for the period or across periods?

What is the total quota by performance measure for the interval across the organization?

What is the total quota by performance measure for the period across the organization?

What is the total quota by performance measure for the period across the organization? Validate quota levels.

What is the total requested MDF amount for the current quarter?

What is the trend of MDF requests over the last 4 quarters?

What is the trend of successful, outstanding and churned renewals in the last 6 months?

What is the value trend of high value opportunities? Do they show a positive or negative trend?

What is the weekly OTBI analysis usage trend?

What is total number of Partners assigned to a specific classification for this period?

What managers have teams averaging the most activities?

What other Cases are blocking this (source) Case?

What other HR Help Desk Requests are blocking this (source) Request?

What other Internal Help Desk Requests are blocking this (source) Request?

What pay groups are in the application? What are their types and descriptions?

What percent of communications are resolved the first time? What is the most commonly used channel?

What percentage of requested funds has been approved vs rejected?

What percentage of service requests involve at least one interaction?

What product lines have a higher percentage of non-compliant SRs open?

What products are often lost to key competitors? Is there a pattern?

What quotes are associated with my opportunities, what are the quote line items, and the associated products?

What regions are my customers clustered in?

What type of assignment does a participant have to a plan?

What types of interactions lead to higher engagement and response rates?

What types of ratings are assigned articles?

What was the currency conversion rate applied to a specific claim?

What web activities are associated with leads, contacts, customers, campaigns, and the signed-in sales user resource hierarchy?

What were the approved amounts vs the settled claim totals for the last 4 quarters?

What were the forecast revenues for the same period, last year? How did it compare with closed revenues?

What's the number of subscriptions by status and date range?

What's the primary reason for contract closure in the last year?

What's the total MRR?

What's the total contract value (TCV) in the last one year?

When was a dashboard deleted?

When was a given participant assigned to a specific pay group?

When was the last, a SmartText was used?

Where are the outliers when it comes to compliance?

Where is my team missing SLAs? Is it in certain geographic locations, service categories, or product lines?

Which Program has the highest number of Enrollments?

Which Sales Campaign resulted in the highest number of Qualified Leads in the last quarter?

Which Smart Texts were not used in the last month/quarter/year?

Which Territories have exceeded their Quotes in the current Quarter?

Which analyses have high data row count?

Which analyses have low usage because of poor performance?

Which analyses have low usage in the past month?

Which analyses have the longest response time?

Which analyses reached OTBI max row limit?

Which analytics should you prioritize and which can be phased out to optimize resources?

Which article versions are linked to service requests?

Which articles are linked to a category?

Which articles are linked to a product?

Which articles are linked to the maximum number of service requests?

Which articles are published or unpublished?

Which articles require updates?

Which category contains the highest number of knowledge articles?

Which channel partners or regions have submitted the highest number of MDF requests?

Which contracts are related to my given contract?

Which covered levels expired without renewal in the last month?

Which customers have covered levels worth more then $50k that are expiring in 30 days?

Which customers or coverage products deliver the most revenue?

Which data security policy would provide access to the data I need to see?

Which department has the highest number of active resources?

Which employee in a user group created the most or least articles?

Which employees interacted with the articles?

Which interactions are most influential in advancing opportunities through the sales pipeline?

Which interactions have the highest impact on closing opportunities successfully?

Which lead interactions are most successful in moving leads toward conversion?

Which of my direct reports' attainment or earnings are below the wanted performance expectation?

Which of my team's cases have been open for more than 15 days?

Which of our product lines most frequently receive suggestions for product improvements?

Which participants are assigned to a given pay group?

Which participants are assigned to which plans?

Which products are associated with the most number of knowledge articles?

Which products are most frequently upgraded to or downgraded from?

Which region has the highest number of inactive resources?

Which reports are running poorly?

Which reports are running well?

Which reports need maintenance?

Which roles were added with a specific functional security policy, and who added them?

Which sales team members are most effective in managing opportunities?

Which subject areas have large data volume?

Which subject areas have slow performance?

Which team members or sales representatives are most active in terms of interactions?

Which team members or sales representatives are most effective at managing leads?

Which times are objects not being created or updated?

Which types of Lead or Opportunity orchestration Step-Activities are reps skipping the most?

Which types of Lead orchestration steps are reps skipping the most?

Which types of Opportunity orchestration steps are reps skipping the most?

Which types of activities and interactions lead to the highest customer engagement?

Which types of reports and subject areas are the users in your organization are looking at?

Which user groups area associated to an article?

Which users are using the application the most or least based on clicks?

Which users created the link to an article?

Who all are the Contacts associated to the Lead?

Who all is part of the Partner Resource Team for a given Partner and what is their role?

Who approved an MDF claim? What are the start and end dates of that claim?

Who are all the Contacts assigned to Opportunities?

Who are all the Contacts assigned to the Assets?

Who are all the Partners assigned to Opportunities?

Who are all the Resources assigned to Opportunities?

Who are all the contacts for key customers and what are their roles?

Who are all the resources assigned to the Assets?

Who are my agents that have the most pending HR SRs?

Who are my agents that have the most pending Internal SRs?

Who are my agents that have the most pending SRs?

Who are my teams top Customers?

Who are the 'new' customers, created in the past 6 months?

Who are the Employees/Resource for the Deals that are submitted in the current month?

Who are the Partner resources in the system and which Partner Organization they belong to?

Who are the Primary owners of the Contacts for contacts created in the last quarter?

Who are the Resources assigned to the Leads created in any given time period?

Who are the agents available to take up requests and what is their current workload (number of chats they are presently handling)?

Who are the customers/contacts that I can potentially visit when I am planning my travel to Account Region 'X'?

Who are the resources assigned for a particular territory?

Who are the resources who have not logged in the system in the last week?

Who are the top 10 active and bottom 10 inactive employees from a user adoption perspective?

Who are the top 10 active resources of the system?

Who are the top N OTBI users?

Who are the top Sales representatives by their Lead conversion ratio?

Who are the top competitors and what is the revenue exposure to them?

Who created a Data Model?

Who deleted a report?

Who got paid what amount and from where, at the detail level?

Who has completed the most activity objectives?

Who has submitted the highest number of Quotes in the current month?

Who is assigned to a given plan?

Who is the Primary Contact and Resource assigned for a given Lead?

Who last updated a BIP Report?

Who manages my top accounts?

Who updated the permissions on a folder?

Why am I not able to view certain subject areas with my login credentials?

Why wasn't I paid correctly? Asked by participants. Might be due to draw recovery or manual adjustments. Analysts use the balances while resolving a dispute.