Do we see a pattern in the average number of messages per closed Help Desk request going up in recent months? What factors are contributing to this surge?

Subject Areas

The following subject areas contain the folders and attributes needed to answer this business question:

• Help Desk - HR Service Request Messages Real Time

Job Roles

The following job roles secure access to the data related to this business question:

• Next Gen Human Resource Help Desk Administrator

• Next Gen Human Resource Help Desk Agent

• Next Gen Human Resource Help Desk Manager

Duty Roles

The following duty roles secure access to the data related to this business question:

• Next Gen HR Help Desk Administrator Transaction Analysis Duty

• Next Gen HR Help Desk Agent Transaction Analysis Duty

• Next Gen HR Help Desk Manager Transaction Analysis Duty