Knowledge Management - Article Summary Historical

Description

This subject area contains information on knowledge management article historical metrics. This data shows how articles are ranked in popularity and which articles require updates. Users can create reports on article views, ratings, service request links, article creation, and publishing. The historical data is refreshed on an hourly basis.

Business Questions

This subject area can answer the following business questions:

• How do knowledge managers view article historical metrics?

• How are articles in the knowledge base ranked in popularity?

• How are articles are ranked in popularity?

• How do Knowledge managers view information on article historical metrics?

• Which articles require updates?

Job Roles

The following job roles secure access to this subject area:

• Knowledge Analyst

• Knowledge Manager

Duty Roles

The following duty roles secure access to this subject area:

• Knowledge Management Transaction Analysis Duty

Primary Navigation

Navigator > Knowledge Management > Authoring

Time Reporting

This subject area reports historical data.

Time dimension is linked to Knowledge Management - Article Summary Historical."Time"."Stat Date".

Transactional Grain

Article Latest Version

Special Considerations

Employees must be assigned the Resource role to be visible in reports. The historical data is refreshed on an hourly basis.