Knowledge Analyst
Code Name
ORA_CSO_KNOWLEDGE_ANALYST_JOB
Duty Roles
This job role is related to the following duty roles:
Subject Areas
This job role secures access to the following subject areas:
Business Questions
This job role secures access to data that can answer the following business questions:
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What are the locales, content types, and authors of the articles in the database?
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Which articles are linked to the maximum number of service requests?
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What content in the knowledge base is satisfying users' needs?
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How do knowledge managers view article search historical metrics?
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How many articles are consumed by a particular user group during a specified period?
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How are articles in the knowledge base ranked in popularity?
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How do Knowledge managers view information on article historical metrics?
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Which employee in a user group created the most or least articles?
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Which category contains the highest number of knowledge articles?
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How many links exist between services requests and knowledge articles?
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Which products are associated with the most number of knowledge articles?