Knowledge Management - Article Rating Real Time

Description

This subject area contains information about article ratings, such as ratings values, rated article details, and the users who rated the articles. This subject area helps analysts identify content that satisfies users' needs, content that users are dissatisfied with, and content linked to SRs that effectively resolves them. Only articles which have ratings appear in this subject area.

Business Questions

This subject area can answer the following business questions:

• What content in the knowledge base is satisfying users' needs?

• What content rating effectively resolves users' questions?

• What articles are not satisfying users' needs?

Job Roles

The following job roles secure access to this subject area:

• Knowledge Analyst

• Knowledge Manager

Duty Roles

The following duty roles secure access to this subject area:

• Knowledge Management Transaction Analysis Duty

Primary Navigation

Navigator > Knowledge Management > Authoring

Time Reporting

Yes

Time dimension is linked to Knowledge Management - Article Rating Real Time.Time"."Date".

Transactional Grain

Article Latest Version - Rating

Special Considerations

Employees must be assigned the Resource role to be visible in reports.