Knowledge Management - Article Search Historical
Description
This subject area provides detailed information on searches for knowledge management articles. In addition to search count information, it also contains both normalized questions and full text of users' questions that you can report on. Seeing the full question text helps you to better understand customers' questions and helps you tune your knowledge base.
Business Questions
No applicable business questions
Job Roles
The following job roles secure access to this subject area:
Duty Roles
The following duty roles secure access to this subject area:
Primary Navigation
Navigator > Knowledge Management > Authoring
Time Reporting
This subject area reports historical data.
Time dimension is linked to Knowledge Management - Article Search Historical."Time"."Search Stat Date".
Transactional Grain
Normalized Question - Department
Special Considerations
Employees must be assigned the Resource role to be visible in reports.