Knowledge Management - Article Search Question Tokens Historical

Description

This subject area provides detailed information on searches for knowledge management articles. It contains an additional level of detail about search tokens and how they relate to the knowledge management dictionary. In addition to the normalized question, this subject area contains the full question asked in the search. Seeing the full question text helps you to better understand customers' questions, and helps you tune your knowledge base.

Business Questions

This subject area can answer the following business questions:

• How are customers finding and using knowledgebase content?

• How do knowledge managers view article search historical metrics?

• How many concept tokens as associated to articles?

Job Roles

The following job roles secure access to this subject area:

• Knowledge Analyst

• Knowledge Manager

Duty Roles

The following duty roles secure access to this subject area:

• Knowledge Management Transaction Analysis Duty

Primary Navigation

Navigator > Knowledge Management > Authoring

Time Reporting

This subject area reports historical data.

Time dimension is linked to Knowledge Management - Article Search Question Tokens Historical.Time"."Search Stat Date".

Transactional Grain

Normalized Question Token - Department

Special Considerations

Employees must be assigned the Resource role to be visible in reports.