Knowledge Management - Article Links Real Time

Description

This subject area provides linking information from knowledge articles to service requests. It also provides information on articles linked in SRs that were shared and articles that were resolved as helpful.

Business Questions

This subject area can answer the following business questions:

• Which users created the link to an article?

• Which articles are linked to the maximum number of service requests?

• Which article versions are linked to service requests?

• How many links exist between services requests and knowledge articles?

Job Roles

The following job roles secure access to this subject area:

• Knowledge Analyst

• Knowledge Manager

Duty Roles

The following duty roles secure access to this subject area:

• Knowledge Management Transaction Analysis Duty

Primary Navigation

Navigator > Knowledge Management > Authoring

Time Reporting

Yes

Time dimension is linked to Knowledge Management - Article Links Real Time."Time"."Date".

Transactional Grain

Article Latest Version - Link/SR

Special Considerations

Employees must be assigned the Resource role to be visible in reports. Only articles linked to service requests, and service requests linkedto articles appear in this subject area.