How do I export Oracle CX Sales Mobile app-related logs?

Use the steps outlined in this topic to export and attach the application logs to your service requests. These logs help the support team troubleshoot issues with the CX Sales Mobile application.

In your CX Sales Mobile app, follow these steps to export logs:

Exporting CX Sales Mobile Logs

1. Start monitoring the logs by navigating to Menu > Settings > General and clicking Start Monitoring.
2. Navigate to Sales Leads by navigating to Menu > Sales Leads.
3. Search for and select the lead that you want logs for.
4. Stop monitoring the logs by navigating to Menu > Settings > General and clicking Stop Monitoring.
5. Select Export Log and save the logs on your device.

You can now share these logs with the support team.