How do I export logs for the Microsoft 365 for Oracle Sales Redwood UX add-in?
Use the steps outlined in this topic to export logs for the Microsoft 365 Integration for Oracle Sales Redwood User Experience (hereafter called Microsoft 365 for Redwood UX) add-in. These logs help the support team troubleshoot issues.
Before you start exporting the logs, open your Outlook mailbox in a web browser. See Get Started with the Add-In for more information.
Exporting Microsoft 365 for Redwood UX Logs
- Start monitoring the logs by navigating to Start Monitoring. and clicking
- Click Search and find the Contact that requires the logs
for troubleshooting. Here we search for
Microsoft Viva
contact and select it. - Stop monitoring the logs by navigating to Stop Monitoring. and clicking
- Select Export Logs and save the logs on your device.
You can now share these logs with the support team.