How can I see more emails when sharing objects with the Outlook add-in?

To see a longer list of email addresses when sharing an email, use advanced sharing mode in the Microsoft Outlook add-in. Note this functionality only applies to the previous version of the add-in, Microsoft 365 for Sales.

Important: It's highly recommended that you use the latest version – the Microsoft 365 add-in for Oracle Sales Redwood User Experience (hereafter called Microsoft 365 for Redwood UX) which consists of the next-generation Microsoft Outlook add-in and sync capabilities.For more information about the latest version of the add-in, start with the How do I implement Microsoft 365 for Oracle Sales Redwood UX? playbook on Oracle Help Center > Sales > Playbooks page.

Enable Advanced Sharing Mode

Here's how to enable Advanced Sharing in the previous version of the add-in:

1. Enter a sandbox and open Microsoft 365 Designer by going to Application Composer > Productivity Applications Setup > CX Cloud Microsoft 365.

2. Expand the side panel and go to Related Records.

3. Create a new layout and name it in a way that it indicates it's being used for 'Advanced Sharing'.

4. Save the layout.

5. Re-open the layout you just added.

6. In the layout details section, turn on Advanced Sharing Mode.

7. Save the layout.

8. Test your new layout and publish the sandbox.