How do I obtain a list of duty and data roles for Fusion CX?

You can view all the duty and data roles in the Oracle Security Reference for Sales and B2B Service guide, or you can obtain spreadsheets you can filter on Oracle Support.

See the following Oracle Support articles for the spreadsheets and more information:

• Oracle CX Sales and B2B Service: Security Reference Spreadsheets (Doc ID 1677508.1)

• Mapping of Roles, Duties and Privileges in Fusion Applications (Doc ID 1460486.1)

• Security Resource Center (Oracle CX Sales and B2B Service) (Doc ID 1609084.1)