How do I use an Intelligent Advisor interview in Sales and Fusion Service?

Oracle Intelligent Advisor (previously known as Oracle Policy Automation) can be connected to Oracle Sales and Fusion Service for use by agents/employees, customers or both.

Intelligent Advisor interviews can be used for:

Service requests across a range of industries
Knowledge streaming by helping agents and contacts identify the most appropriate knowledge article or advice for their needs
Any multi-page information gathering in Oracle Visual Builder
Personalized self-service advice with Oracle Sales and Fusion Service

Data can be loaded from Oracle Sales and Fusion Service into the interview and saved back to Oracle Sales and Fusion Service when the interview is submitted.

For more information, see Overview of integrating with Oracle Sales and Fusion Service.