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  2. What deep link URL patterns do I use to navigate in Workspace?

What deep link URL patterns do I use to navigate in Workspace?

Deep links are links that point to another page. You can embed default Workspace deep link URL patterns for the supported and custom objects to any web page as a link. By clicking deep links, your sales and service users can go directly to the details of the corresponding record within the context of Workspace.

For example, here's an example of the standard deep link URL pattern for the Account business object in your Workspace: 

https://<hostname>:<port>/crmUI/faces/FuseOverview?fndGlobalItemNodeId=
itemNode_workspace_workspace&fndTaskItemNodeId= ZCA_CC_INTERACTIVE_UI_CRM&fnd=%3B
entityName%253DAccount %253BsubTabName%253DOverview%253BrecordId%253D<RecordID>%253B%3B%3B%3Bfalse%3B256%3B%3B%3B
Tip:

Copy the first part of the URL, https://<hostname>:<port>/, from your instance's actual home page.

Sometimes, an other parameter, subTabName, is also included in the URL. For example, this sample URL syntax allows direct links to the specified subtab:

http://<hostname>:<port>/crmUI/faces/FuseOverview?fndGlobalItemNodeId=
itemNode_workspace_workspace&fndTaskItemNodeId=ZCA_CC_INTERACTIVE_UI_CRM&fnd=%3B
entityName%253D<EntityName>%253BsubTabName%253D<SubTabName>%253BrecordId%253D<RecordID>%253B%3B%3B%3Bfalse%3B256%3B%3B%3B

If you want the selected record to open in inline mode, just add &action=EDIT_INLINE to the end of the URL. For example, this sample syntax open your record ID in inline mode:

http://<hostname>:<port>/crmUI/faces/FuseOverview?fndGlobalItemNodeId=
itemNode_workspace_workspace&fndTaskItemNodeId=ZCA_CC_INTERACTIVE_UI_CRM&fnd=%3B
entityName%253D<EntityName>%253BsubTabName%253D<SubTabName>%253BrecordId%253D<RecordID>%253B%3B%3B%3Bfalse%3B256%3B%3B%3B&action=EDIT_INLINE
Note:

If you don't specify &action=EDIT_INLINE, records open in inline mode by default.

You can also configure deep links to open selected records in dynamic and nested tabs by adding &action=EDIT_IN_TAB to the end of the URL. For example, this sample syntax opens your record ID for edit in a dynamic tab:

http://<hostname>:<port>/crmUI/faces/FuseOverview?fndGlobalItemNodeId=
itemNode_workspace_workspace&fndTaskItemNodeId=ZCA_CC_INTERACTIVE_UI_CRM&fnd=%3B
entityName%253D<EntityName>%253BsubTabName%253D<SubTabName>%253BrecordId%253D<RecordID>%253B%3B%3B%3Bfalse%3B256%3B%3B%3B&action=EDIT_IN_TAB

In the above sample syntax, you must replace the <RecordID> with the actual value from your environment. To get this value, use the this sample SQL syntax to retrieve a record ID for a service request that has an SR Number value of SR0000000002.

select sr_id from fusion.svc_service_requests where sr_number = 'SR0000000002'
Note:

For deep links to Workspace saved searches, the <Saved_Search_UUID> should belong to the same entity as the <RecordID>.

For example, 

https://<hostname>:<port>/fscmUI/faces/deeplink?objType=ZCA_WORKSPACE_REQUEST&obj
Key=savedSearchUuid%3D<Saved_Search_UUID>%3entityName%3D<EntityName>%3BrecordId%3D
<RecordId>%3BsubTabName%3D<SubTabName>&action=EDIT_INLINE

A URL example to a default action to a Workspace List page is as follows:

https://<hostname>:<port>/fscmUI/faces/deeplink?objType=ZCA_WORKSPACE_REQUEST&action=NONE

Here's an example deep link URL to a default action for a saved search List page:

https://<hostname>:<port>/fscmUI/faces/deeplink?objType=ZCA_WORKSPACE_REQUEST&objKey=savedSearchUuid%3D<Saved_Search_UUID>&action=NONE