What's Next Gen Sales?

Next Gen Sales and Digital Sales are other names sometimes used for Oracle Sales in the Redwood User Experience (Sales in the Redwood UX), Oracle's latest interface for Oracle Sales. Sales in the Redwood UX includes many new features that aren't available in the previous version of the product. For example, the Sales in the Redwood UX makes it possible for salespeople to interact with the application using natural language and chat bots. Sales administrators can boost sales performance by setting up motivational goals and contests and by walking salespeople through best sales practices for different sales situations using the Orchestration feature.

Sales in the Redwood UX gives virtual sellers the ability to search, find, and navigate their accounts with simple commands. Unlike other CRM apps that rely on hidden tabs and buttons within a record, sellers simply tell the assistant what they need to do and the new virtual sales capability recommends the next best action -- helping them convert leads, engage prospects, and update records with a few simple, intuitive keystrokes.

For more information, see the How do I get started with Oracle Sales in the Redwood User Experience? playbook on Oracle Help Center.