What's Next Gen Sales?

Next Gen Sales and Digital Sales are other names sometimes used for Sales in the Redwood user experience, a new conversational interface that's been built for Oracle Sales. The Redwood user experience includes many new features that aren't available in the previous version of the product. For example, the Redwood UX makes it possible for salespeople to interact with the application using natural language and chat bots. Sales administrators can boost sales performance by setting up motivational goals and contests and by walking salespeople through best sales practices for different sales situations using the Orchestration feature.

The new Redwood user experience gives virtual sellers the ability to search, find, and navigate their accounts with simple commands. Unlike other CRMs that rely on hidden tabs and buttons within a record, sellers simply tell the assistant what they need to do and the new virtual sales capability recommends the next best action—helping them convert leads, engage prospects, and update records with a few simple, intuitive keystrokes.