Where can I get an overview of configuring conversational features of Oracle Sales Assistant in CX Sales Mobile?

Use the Oracle Sales Assistant Common Configuration tool to update phrases or strings from the sales assistant. Responses from the sales assistant are based on such phrases or strings and applies to either CX Sales Mobile, Microsoft Teams, or users of both channels.

Configure the Conversational Experiences: Watch this video to get an overview of how you change the sales assistant help text to make the answer more relevant in response to a user's request through CX Sales mobile's use of the sales assistant.