Business Process Flow

The business flow between Commerce and Oracle CPQ goes from Commerce to Oracle CPQ and then back into Commerce and finally to an ordering system like Oracle Order Management.

Here's the high-level flow:

• The buyer starts the request for a quote in Commerce.
• The solution discovery is started in Oracle CPQ.
• The quote is negotiated and approved, at which time the quote is published through Oracle CPQ.
• The buyer in Commerce can:
  • Reject the quote
  • Accept the quote, at which time in Oracle CPQ, the agent requests a customer signature which signals final acceptance and the product is ordered
  • Request a revision to the quote, at which time negotiation starts again