Subscriptions Use Case Scenario

The following use cases are covered in this topic:

• New Subscription Sales
• Subscription Renewals

New Subscription Sales

New subscription sales flows include:

• Subscription services
• Coverages

Oracle Subscription Management provides a complete solution to sell subscriptions, services, and usage-based products that include tangible items, such as periodic copier ink delivery, or intangible items, such as complex usage-based software subscriptions.

Add subscription products for a one-time sale, recurring sales, or usage-based consumption of items associated with subscriptions over a period. Subscription products can include serviceable items and pricing terms within each line. Items can be both tangible and intangible in the lines. After creating a subscription product, you can review the billing schedule of each item within the product.

Coverage lines describe the type of service required for covered assets within the line. They can include serviceable inventory items, with the sales product type as extended warranty, preventive maintenance, or software maintenance, or service-level agreements. Assets can be specified as serialized or nonserialized assets. For a serialized asset, such as a laptop or a printer, the asset is always an individual product. An asset can represent multiple quantities for nonserialized items. Assets include both customer assets and customer-related assets.

Add coverage products that include the setup and maintenance of serviceable items for a specific period. Covered levels can be of type asset, product, party, customer account, party site, asset group, and product group.

For more information see the Configure Subscriptions and Coverage Services chapters in the Implementing Subscription Management guide on the Oracle Help Center Subscription Management pages.

Subscription Renewals

Different flows make up the subscription renewal scenario:

• Manual (ad-hoc) Renewals: These include quote-initiated, opportunity-initiated, and buyer -initiated (self-service).
• Automated Renewals: These include salesperson-assisted renewals with a customer-acceptance-driven renewal flow.

Subscriptions can be renewed either manually or automatically. A subscription user can manually renew subscriptions using the Renew action, or you can configure the application to automatically renew subscriptions. Renewal rules determine the default renewal actions.

To know more about renewals, see How do subscriptions automatically or manually renew? and How do I create and manage subscription renewal templates? Implementing Subscription Management guide available on the Oracle Help Center Subscription Management pages.