1. How do I configure the tracking of activities on each record?
  2. Create an Oracle Web Channel

Create an Oracle Web Channel

Create an Oracle Web channel to send what salespeople enter in the Action Bar to Oracle Digital Assistant for natural-language processing.

  1. Navigate to the Setup and Maintenance work area and select the Sales offering.
  2. In the Functional Areas pane, click Digital Assistant.
  3. In the Task pane, click the Manage Digital Assistant task.

  4. On the Oracle Digital Assistant home page, click the Navigator (the hamburger menu highlighted by callout 1).

    Oracle Digital Assistant hope page.
  5. Expand the Development menu item (callout 2).
  6. Click Channels (callout 3).
  7. Make sure that the Users tab is selected (callout 4).
  8. Click Add Channel to open the Create Channel window (callout 5).
  9. Make these entries in the Create Channel window:
    1. Give your channel a name.
    2. Select Oracle Web as the channel type.
    3. In the Allowed Domains field, enter *.
    4. Disable Client Authentication Enabled
    5. Click Create.
  10. In the Route To field, select the CX Sales skill from the FADigital Assistant that you pulled from the store earlier.
  11. Scroll to the Channel ID field and copy the value. You must enter the value in the profile option Sensing Agent to ODA Channel ID (ORA_ZCA_SENS_ODA_CHANNEL_ID).
  12. Enable Channel Enabled at the top of the page.