Update Details in External Appointments

You can update details such as your availability to the meeting and reminder in the external appointments synced to the sales application from Outlook.

Though you can update most of the fields in the external appointments, a few fields still remain read-only. The table here shows what you can change and what you can’t.

Fields You Can Update Read-Only Fields
  • Account
  • Opportunity
  • Lead
  • Show Time as indicates your availability for the meeting.
  • Set Reminder
  • Add Attachments
  • Add Objectives
  • Add Notes
  • Externally Owned setting
  • Private
  • Subject
  • Location
  • Time zone
  • Start date and time
  • End date and time
  • All Day setting
  • All the fields on the Recurrence window
  • Owner
  • Resources
  • Contacts
  • Primary Contact
  • Description

What You Can Do on an External Appointment

You can do these actions on an external appointment:
  • Create a follow-up appointment
  • Create a follow-up task
  • Create a call report
  • Delete appointment