Why can't I find the option I am looking for, even though I am using Adaptive Search?

Remember that Adaptive Search works based on the configurations your administrator decided for you. Here are the possible reasons why you can't find an option:

1. If your administrator didn't mark a field as searchable, Adaptive Search doesn't look for the values of that field. Let's see an example. Assume your administrator didn't configure the Job Title as a searchable field in the Primary Contact object. When you search for a primary contact by their job title, you can't find that contact.

2. You can't search by the fields that aren't supported by Adaptive Search. For example, you can't search a Primary Contact based on favorites, because, the Favorite check box can't be enabled for the Adaptive Search.