Audience and Scope

This guide describes the scheduled processes of Oracle CX and contains guidance on how to use them. You can use this as a reference while working with scheduled processes.

This guide describes what a schedule process does, the roles that can access the scheduled process, and any prerequisites. It also describes the parameters of a scheduled process and indicates whether they're mandatory.

Note: Some CX Sales and Fusion Service scheduled processes are documented within the context of procedures that require them. If your process isn't documented in this guide, check the relevant implementation or administration guides for more information.