Knowledge Content Batch Process

You can use this scheduled process to update Knowledge categories and products to reflect recent changes to Service and Human Capital Management products and categories.

When to Use

This scheduled process must be run periodically whenever a customer implements the Knowledge Management functional area. This scheduled process ensures that the Knowledge Management functional area uses current product and category information.

Privileges Required

Verify that you have the following privilege or role:

• Role

  • Knowledge Manager

• Privilege

  • SVC_SCHEDULE_SERVICE_JOBS_PRIV

Before You Start

Review the following before scheduling this scheduled process:

• Recommended Frequency

  • Schedule the job to run once daily.

  • You can schedule this job at any time of the day.

• Execution Time:

  • The execution time depends on the number of changes made to categories and products since the previous execution.

• Compatibility:

  • You can't run this scheduled process while another instance of the scheduled process is running.

Parameters

None.

Troubleshooting Information

Use this information to troubleshoot the scheduled process.

• You can use the notification settings of the scheduled process to be notified for any combination of error, warning, or success statuses.

• If this scheduled process fails, you can restart the process without any additional cleanup activity.