1. Understanding Scheduled Processes
  2. Knowledge Search Batch Process

Knowledge Search Batch Process

You can use this scheduled process to update Knowledge search to reflect any changes to knowledge base content.

Note: This schedule process is not applicable for Redwood Knowledge.

This scheduled process updates the Knowledge search index so that new, modified, or deleted knowledge articles or web content is available to Knowledge search users.

When to Use

This scheduled process must be scheduled to run periodically whenever a customer implements the Knowledge Management functional area. This scheduled process must be run so that the latest changes to the knowledge articles are available to Knowledge users.

Privileges Required

Verify that you have the following privilege or role:

  • Role

    • Knowledge Manager

  • Privilege

    • SVC_SCHEDULE_SERVICE_JOBS_PRIV

Before You Start

Review the following before scheduling this scheduled process:

  • Recommended Frequency:

    • The job should be scheduled to run every 15 minutes

    • The job frequency must not be less than 15 minutes

    • We have no recommended time to schedule the process

  • Execution Time

    • The execution time for single data record is 5 minutes

    • The execution time of the scheduled process depends on the amount of changed knowledge articles and the size of the product tree. The execution time ranges from 5 minutes to 2 hours.

  • Compatibility:

    • Knowledge Content Batch Process must be run before Knowledge Search Batch Process for product sync.

    • There may be potential impact on the server performance while running this scheduled process.

    • Running multiple instances of this scheduled process in parallel may create issues.

Parameters

None.

Troubleshooting Information

Use this information to troubleshoot the scheduled process.

  • If the scheduled process isn't successful, then the xtext process resumes and continues to run.

  • You can restart the scheduled process if it failed in the initial run. No clean up is required before the restart.

  • You can go to the Search Dictionary Manage page and click the Content Processing tab to check the status of the scheduled process. You can verify the results from the Search results by asking a question from My Knowledge page.