1. Understanding Scheduled Processes
  2. Resume Service Business Intelligence Automatically Submitted Processes

Resume Service Business Intelligence Automatically Submitted Processes

Use this process to resume processing of data by the automatically submitted process Execute Service Business Intelligence Automatically Submitted Processes

The latter process runs the following four processes:

  • Execute Incremental Load of SR Audit Data for Reporting
  • Aggregate Service Requests
  • Execute Incremental Load of Cross-Channel Interaction Data for Reporting
  • Execute Incremental Load of HCM Person Mapping Data for Reporting

This process would be run if the customer previously paused the processing of data using the Pause Service Business Intelligence Automatically Submitted Processes process.

What this On-Demand Process Does

Removes an internal marker than informs the automatically submitted process that it should not process any data when it runs (it is automatically scheduled to run hourly).

When to Use

Use the process to resume processing of data by the Execute Service Business Intelligence Automatically Submitted Processes process that was previously paused using the Pause Service Business Intelligence Automatically Submitted Processes process.

The process should only be run as needed.

Privileges Required

Verify that you have the following roles or privilege:
  • To administer the job, one of the following roles are required with delete, execute, read and update:
    • ORA_SVC_HELPDESK_ADMINISTRATION
    • ORA_SVC_SR_ADMINISTRATOR
  • To schedule the job, the following privilege is required
    • SVC_SCHEDULE_SERVICE_JOBS_PRIV

Before You Start

Review the following before scheduling this on demand process:

  • Execution Time:
    • The execution time is less than 2 seconds.
  • Compatibility:
    • No other processes are triggered when this job runs.
    • No potential impact on the server performance while this job is running.
    • There should only be only one instance of the job running at any one time.
    • There are no issues with business processes executing in parallel with this job.
    • This scheduled process is incompatible with itself; therefore, only one instance of the job should be running at any particular time

Parameters

None.

Troubleshooting Information

Use this information to troubleshoot the scheduled process.
  • Notification of job completion would be using the standard scheduled process job notification system.
  • If the job doesn't run successfully, it can be submitted again.
  • This process is idempotent, and no cleanup activity is required if the job fails.
  • To verify that this process has been successful, run it again and verify the results in the execution log (the log will indicate that the automatically scheduled process is not paused).