Define Contract Default Values
Here are the steps to define default values to be used on service contracts:
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Go to Contracts work area and navigate to Home, Contract Management, Contracts, and open the Contract Default Values task.
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Select the Included Warranty Creation group you want to define values for and click Create to create a set of default values.
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Set Contract Default Values at a Global Level, used to create a new included warranty contract when a customer asset is created. Contract Default Values can also be set at Asset Selling Business Unit level, which takes precedence over Global Settings. In order to create an Included Warranty contract upon asset creation in Installed Base, this setup is mandatory.
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Select the Installed Base Update attribute group you want to define values for and click Create to create a set of default values.
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Set Contract Default Values for Installed Base update attribute group which can be set at different levels in the following precedence:
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Business Unit + Asset Transaction Type
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Global + Asset Transaction Type
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Global
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These default values will default to impacted contracts for return or expiry asset transaction in Reprocess Installed Base Updates UI. The asset transaction will be 'On Hold' in Reprocess Installed Base Updates UI. For the contract to automatically update based on updates to assets in Installed Base, this setup is mandatory.
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Enter this information and click Save and Close.
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Click Create Entry to create default renewal values.