Manage Event Notification Rules and Template Sets

This topic describes the process of enabling renewal notifications, through an example.

Here, you're required to automatically send the renewal quote 90 days before the contract start date to the customer for acceptance. While the renewal contract is awaiting customer acceptance, you're required to send two reminders at 60 days and 30 days before the contract start date, respectively. The notification events in the Event Notification Rules are sourced from the lookup ORA_OKC_CUST_NOTIF_EVENTS (Customer Notification Events). The following describes the notification events that are available:

Lookup Code	Lookup Meaning
ORA_SEND_QUOTE	Send Quote
ORA_ SEND_ FIRST_ REMINDER	Send first reminder
ORA_ SEND_ SECOND_ REMINDER	Send second reminder
ORA_ SEND_ THIRD_ REMINDER	Send third reminder
ORA_ SEND_ CONS_REMINDER	Send consolidated reminder

Use the Event Models setup task to create the new notifications events for the business object, oracle.apps.contracts.coreAuthoring.contractService.view.ContractHeaderVO. In this case, since you need to send the quote, send first reminder, and send second reminder, you must add ORA_SEND_QUOTE, ORA_SEND_FIRST_REMINDER and ORA_SEND_SECOND_REMINDER in your Event Model.

Note: Make these changes in a sandbox and test the changes in the test area before you commit them to the mainline application. For your reference, the ServiceContractHeaderDemo event model has been configured with the following customer notification events: Send Quote, Send first reminder, Send second reminder and Send third reminder. Refer to the setup task Set Up Event Notification Rules for Customer Communications: Procedure to understand the workflow.