How can I reinstate the add-in that isn’t showing up on my Outlook?

Try the recovery steps provided here to reinstate the add-in:

1. Reinstall Outlook and add the add-in. If you still can’t see the add-in, then try the next step.
2. Verify the settings in the Microsoft admin center.
   1. Set the deployment method in the Microsoft 365 admin center to Available.
   2. Ensure that you have same user accounts in the add-in configuration in the Microsoft 365 admin center and the Outlook Office account.

Let’s see the recovery steps in detail.

Reinstall Outlook and Add the Add-In

1. Uninstall Outlook from your computer.
2. From Microsoft’s portal, download the supported version of Outlook mentioned on the Oracle Application Requirements page.
3. Open Outlook.
4. On the Home ribbon, click Get Add-ins.

   Here's the screen shot of a sample Outlook Home page that shows the Get Add-ins option:

   
5. On the Add-ins window, go to Admin-managed and check if the Oracle Microsoft 365 add-in is available in Outlook.

   The screenshot below shows an example Oracle Microsoft 365 add-in in the Admin-managed tab.

   

6. Click Add.

   The add-in appears on the Home ribbon.

7. Click the add-in to open it as a side panel on Outlook.

   If you can’t find the add-in yet, try the next recovery step: Verify the settings in the Microsoft admin center.

Verify the Settings in the Microsoft Admin Center

Ensure that the add-in configuration is available instead of being optional in the Microsoft 365 admin center.

1. Sign in Microsoft 365 admin center.
2. Click Integrated apps from the navigation pane.
3. On the Integrated apps page, click Add-ins.

   The screenshot below shows navigation to Add-ins from Integrated apps page of Microsoft 365 admin center.

   

4. Select the add-in.

   The Edit add-in page appears.

5. Change the Deployment Method to Available and click Save.

   The screenshot below shows the Add-ins page edit mode, where you can set the deployment method to available.

   
6. When deploying for specific users or groups, add the same user accounts to the Microsoft admin center and the Outlook Office account.
   
7. Next, open Outlook.
8. On the Home ribbon, click Get Add-ins.
9. On the Add-ins window, go to Admin-Managed and check if the Oracle Microsoft 365 add-in is available in Outlook. See the Reinstall Outlook and Add the Add-in topic for the screenshots.
10. Click Add.

    The add-in appears on the Home ribbon.

11. Click the add-in to open it as a side panel on Outlook.

Note:

1. The Admin-managed window in Outlook.
2. The add-in configuration in the Microsoft admin center.